Business Details
25 Years
experience
Emergency
services
Your Trusted IT Support Partner Since 2001
Established in 2001, The Original PC Doctor has built a reputation as Australia's leading computer repair and IT support provider. Our team of certified technicians combines over two decades of collective experience with cutting-edge technical expertise to deliver reliable solutions for both residential and commercial clients. We operate from a state-of-the-art facility equipped with advanced diagnostic tools and a class-100 clean room for critical data recovery operations. Our commitment to excellence is demonstrated through our rigorous quality control processes, including post-service verification and continuous staff training programs.As an Australian-owned business, we maintain strict compliance with industry standards while prioritizing customer satisfaction through transparent communication and ethical service practices. Our nationwide network of local technicians ensures prompt response times, with 24/7 availability for emergency situations. We maintain public liability and professional indemnity insurance coverage up to $20 million, underscoring our commitment to professional accountability.
Services
Computer Repairs
Data Recovery
Remote Support
Virus Removal
Network Installation
Laptop Repairs
Business IT Support
Hardware Upgrades
Insurance Reports
Server Maintenance
Details
- Year established: 2001
Highlights and features
- We offer 24/7 emergency computer repair services with same-day appointments available
- Our certified technicians provide a 14-day workmanship guarantee on all repairs
- We operate with $20 million public liability and professional indemnity insurance coverage
- Our nationwide network includes local technicians in all major Australian cities
- We implement a patented chip-level repair methodology for complex hardware issues
What people say
Same-day service
Knowledgeable technicians
No fix no fee
14-day guarantee
24/7 availability
Services
Computer Repairs
Our certified technicians handle all computer repair needs for desktops, laptops, and servers. We diagnose and fix hardware failures, power issues, and component malfunctions using genuine parts and advanced diagnostic equipment. Our engineers perform chip-level repairs, motherboard replacements, and data preservation during repairs. With service centres in all major cities and mobile technicians covering suburban areas, we offer same-day turnaround for most repairs. All work includes a 14-day warranty and our no fix no fee guarantee.
Data Recovery
Specialist data recovery services for all storage media including hard drives, SSDs, and RAID arrays. Our ISO-5 class 100 clean room facility handles physically damaged devices while certified technicians use forensic tools to recover deleted files and formatted data. We recover business-critical databases, personal documents, and multimedia files with a success rate exceeding industry standards. Clients receive a detailed file list before authorising recovery work. Emergency services available for urgent business requirements.
Remote Support
Secure remote desktop support for software issues, virus removal, and system optimisation. Our technicians connect to your device through encrypted channels to resolve operating system errors, application conflicts, and network configuration problems. This service includes security software installation, system updates, and performance tuning. Available 24/7 with immediate technician availability for critical business systems. Sessions are recorded for quality assurance and client reference.
Business IT Solutions
Comprehensive IT support for small to medium businesses including network setup, server maintenance, and cybersecurity protection. Our services cover hardware procurement, cloud integration, and managed IT packages. We provide onsite technical staff for system upgrades and 24/7 monitoring of critical infrastructure. Business clients benefit from priority response times and customised service level agreements tailored to their operational requirements.
Virus Removal
Complete virus and malware removal using industry-leading security tools and manual threat elimination techniques. Our technicians clean infected systems, restore compromised files from backups, and implement protective measures against future attacks. The service includes security software installation, browser protection, and email filtering configuration. We provide post-service security audits to verify complete threat elimination and system integrity.
People
John Pititto
Managing Director
John Pititto founded The Original PC Doctor in 2001 and has led its growth into Australia's largest independent computer repair network. With over 25 years in IT services, he developed the company's 13-point culture framework and oversees technical operations. John maintains active involvement in industry standards development while managing strategic partnerships.
Questions
Do you offer same-day computer repairs?
Yes, we provide same-day onsite repairs in all major Australian cities with technicians available within 3 hours of booking.
What payment options are available?
We accept Afterpay, Zip Pay, and traditional payment methods for all repair services.
Can you recover data from physically damaged drives?
Our class-100 clean room facility handles physically damaged storage media with a 95%+ success rate for critical data recovery.
Are business IT services available?
Yes, we provide dedicated business IT support including network maintenance, server management, and cybersecurity protection.
Do you have 24/7 emergency support?
Our technical support team operates 24 hours a day, 7 days a week for urgent computer issues.
What guarantees do you offer?
We provide a 14-day workmanship guarantee and no fix no fee promise on all repair services.
Reviews (5)
Uncle Bob
Oct 14, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
Todd is a good ethical man, who will treat you well.
Robert Walsh
Todd is a good ethical man, who will treat you well.
Robert Walsh
Dave Alderson
Sep 28, 2021
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Todd is very informative and very skilled at his trade. I think he should add "CRYPTOCURRENCY EXPERT" to the window!
Dakota Higgins
Aug 05, 2021
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Number one spot in menomonie to get your computer repaired, it's also extremely affordable and on time I was very pleased and happy with the service there and I know from now on I will he going there with my computers
Clara Winter
Oct 14, 2019
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Like others who have brought their phones here to get fixed, my experience was the same. I wanted a new camera and glass protective shield over the camera put into my phone because of scratches on the screen and a cracked shield, they quoted me for the job, and I decided to have it done. It took them longer than they originally said it would and when I got my phone back the scratches in the camera lens were still there. They replaced the glass protective shield over the camera, but it was obvious they didn't replace the actual camera (because the scratches on the lens were still there). When I
Chuck Mensing
Aug 29, 2019
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DO NOT take anything to this guy. I took my computer to him around the second week of November. He ordered the part and broke the mother board. Now I can't get my computer and the owner will not call me or meet with me. He has had my computer now for 6 weeks with no response from him. My next step is to get an attorney. I wish I could give negative stars.
