Business Details
40 Years
experience
Trusted Disability Support Services in Melbourne
Established in 1986, Independent Disability Services (IDS) has dedicated over three decades to empowering individuals with disabilities, enabling them to lead independent and fulfilling lives. Our mission is rooted in client self-determination, offering tailored domestic, personal, and community support services across Melbourne. As a registered NDIS, TAC, and WorkSafe provider, we prioritise individualised care through a team of qualified professionals available 365 days a year, from 6am to 8pm. Our client-centred approach ensures each person receives support aligned with their unique goals, preferences, and lifestyle. With a focus on transparency, we maintain open communication and provide monthly financial statements, ensuring no hidden charges.Our dedicated teams, including Key Workers and Client Service Managers, collaborate to deliver consistent, proactive support, regularly reviewing service agreements and emergency plans. Recognised for our commitment to quality, we actively seek feedback to improve services and have received accolades for our staffs dedication and innovative use of technology. Through ongoing training and a values-driven ethos, IDS remains a trusted partner in disability support, fostering community integration and personal growth for every client.
Services
Domestic Support
Personal Support
Community Access
Recreation Activities
Support Coordination
Details
- Year established: 1986
Highlights and features
- We offer 24/7 support services 365 days a year.
- Our services are tailored to individual needs and goals.
- Experienced staff with qualifications to meet client needs.
- Transparent pricing with no hidden charges.
- Registered provider with NDIS, TAC, and WorkSafe.
What people say
Dedicated staff
Personalised support
Responsive service
Community engagement
Improved independence
Services
Domestic Support
Our Domestic Support services include grocery shopping, meal preparation, household cleaning, laundry, and home maintenance. Tailored to individual needs, these services help clients maintain a comfortable living environment. Staff assist with pets and supported exercise, ensuring a balanced lifestyle.
Personal Support
Personal Support covers grooming, showering, dressing, mobility assistance, and continence management. Staff provide one-on-one support and use communication aids to enhance client independence. Services are delivered with dignity and respect for personal preferences.
Community Access
Community Access services build confidence in using public transport, attending events, and engaging in educational or recreational activities. We arrange transport, accompany clients shopping, and facilitate participation in local community initiatives to foster social inclusion.
Questions
What services does Independent Disability Services offer?
We provide Domestic Support, Personal Support, Community Access, Recreation Activities, and Support Coordination tailored to individual needs.
How can I access IDS services?
Contact us via phone or email to discuss eligibility and funding options through NDIS, TAC, or WorkSafe.
Are IDS services available outside Melbourne?
Our primary service area includes Melbourne's inner and outer suburbs. Contact us for specific location inquiries.
What qualifications do IDS support workers have?
Our staff hold relevant qualifications and receive ongoing training to meet client-specific needs and industry standards.
How does IDS handle feedback or complaints?
We encourage feedback via email, phone, or online forms, with prompt resolution by our Quality Assurance team.
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Reviews (3)
Jez Belle
Feb 24, 2021
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Honestly a mixed bag. Some workers are great, others have been not particularly competent (we use them mainly for home help/cleaning) All nice people though. Our main complaint is the regular, (at least once a fortnight), cancellations, on the day, often with no phone call - whilst if we have to cancel, a lot of notice has to be given or we still get charged. Not very reliable to be honest, and we've been with them for a few years. Considering changing providers in all honesty.
Zeba Hekmat
Jun 24, 2020
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My sister uses IDS for home supports and she could not be happier. They are thoughful, responsive and always put her needs first. Lovely to deal with too. Five stars!!!
Elizabeth Craig
Aug 31, 2016
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Can't recommend these guys highly enough! Finally able to cut through the red tape, understand what's available for my son and get the help that we can. Thanks IDS you're amazing!!!
