Business Details
8 Years
experience
Emergency
services
NDIS Support Services Victoria
At First Support, we are committed to revolutionising care and support for individuals and families. Founded in 2018, our team of over 100 professionals, including registered nurses and support coordinators, delivers personalised pathways tailored to individual needs. With operations spanning Victoria and rural areas, we specialise in NDIS-accredited services, including support coordination, community nursing, and disability housing. Our dedication to quality care is reflected in over 2,000 weekly service hours and a focus on empowerment, independence, and community engagement. We adhere to strict NDIS quality and safety standards, ensuring clients receive reliable, compassionate support.Our leadership team, led by General Manager Flora Phan, brings extensive industry experience to drive innovation and continuous improvement. By prioritising client-centric values and maintaining rigorous staff training protocols, we strive to exceed expectations in every interaction. Our commitment to accessibility extends to 24/7 emergency services and tailored accommodations designed for safety and comfort. Through collaborative partnerships and a focus on holistic well-being, we aim to make a lasting positive impact on the lives of those we serve.
Services
Support Coordination
Support Worker Services
Community Nursing Care
NDIS Housing
24/7 Care
Specialist Disability Accommodation
Supported Independent Living
High-Intensity Support
Transport Services
Tailored Holidays
Details
- Year established: 2018
Highlights and features
- We offer 24/7 emergency support services with rapid response protocols.
- Our team includes over 100 qualified professionals with NDIS expertise.
- We provide NDIS-accredited accommodations tailored to individual needs.
- Our support workers undergo rigorous screening and ongoing training.
- We maintain 2,000+ weekly service hours with regular quality assessments.
Associations and certifications
- NDIS Registered Disability Service Provider
Services
Support Coordination
Our expert coordinators help NDIS participants navigate their support plans. We connect clients with appropriate service providers and ensure alignment with individual goals. Regular reviews and adjustments maintain optimal support outcomes while meeting NDIS compliance standards.
Community Nursing Care
Qualified nurses deliver comprehensive healthcare services within community settings. From routine check-ups to specialised treatments, our team ensures proactive health management. Services include medication administration and chronic condition monitoring to maintain client well-being.
NDIS Housing
We provide purpose-built NDIS accommodations with 24/7 support availability. Properties feature accessibility modifications and monthly maintenance services. Our housing solutions prioritise safety, independence, and community integration for individuals with disabilities.
Support Worker Services
Dedicated support workers assist with daily living activities and skill development. Services include personal care, community engagement, and household tasks. Our staff receive ongoing training to deliver person-centred support that promotes independence and confidence.
Specialist Disability Accommodation
Custom-designed living spaces cater to high-support needs with advanced accessibility features. Our SDA properties incorporate emergency response systems and adaptable layouts. Monthly gardening and maintenance services ensure comfortable, safe living environments tailored to residents' requirements.
People
Flora Phan
General Manager
With a Business Administration degree and six years in the NDIS sector, Flora founded First Support in 2018. She oversees strategic operations and maintains industry compliance standards across all services.
Tam Dao
Quality Control Manager
Tam ensures service delivery meets NDIS quality standards through regular audits and staff training programs. He implements continuous improvement initiatives to maintain high client satisfaction levels across all operations.
Rohini Ruaniyar
Registered Nurse
Rohini provides clinical leadership for our community nursing team. With specialist training in chronic condition management, she ensures high-quality healthcare delivery through evidence-based practices and regular patient assessments.
Michael Kim
Specialist Support Coordinator
Michael manages complex NDIS cases requiring interdisciplinary collaboration. His expertise in crisis resolution and provider network management ensures comprehensive support solutions for participants with high-intensity needs.
Louise Holdcroft
Support Coordinator
Louise specialises in Level 1 and 2 support coordination, helping participants understand their NDIS plans. She focuses on building strong client relationships and connecting individuals with appropriate community resources.
Questions
What NDIS services do you offer?
We provide support coordination, community nursing, disability housing, and 24/7 care services tailored to NDIS participants' needs across Victoria.
Are your services NDIS registered?
Yes, we are a registered NDIS disability service provider with accreditation for all our core support offerings.
Do you offer emergency support?
Our 24/7 emergency services ensure immediate assistance with rapid response protocols for urgent support needs.
What areas do you service?
We operate throughout Victoria, including rural communities, providing accessible support services to all locations.
How are support workers matched with clients?
We match workers based on client preferences, specific needs, and staff expertise to ensure compatible, effective support relationships.
