Business Details
50+ Years
experience
Trusted Aged Care & Community Support Services in Australia
At BaptistCare, we have been dedicated to delivering exceptional care and support to older Australians and individuals facing disadvantage since 1944. Our mission centres on placing people first, offering a comprehensive range of services including home care, aged care homes, retirement living communities, community housing, and HopeStreet initiatives. With a team of over 12,000 employees and 1,600 volunteers, we serve more than 38,000 individuals nationwide, fostering strong, caring communities. Our merged organisation operates nationally, combining decades of expertise with a commitment to innovation and compassion. We prioritise wellness and reablement through our Well-Living approach, ensuring tailored support that empowers independence.Our social clubs and community activities promote engagement and joy, while our HopeStreet programs provide critical assistance to vulnerable populations. Guided by Christian values, we acknowledge Indigenous custodianship of the land and strive for reconciliation and stewardship. Our leadership in aged and community care is underpinned by transparency, ethical standards, and a relentless focus on client satisfaction. With eight decades of experience, we remain a trusted partner in enhancing quality of life across Australia.
Services
Home Care
Aged Care Homes
Retirement Living
Community Housing
HopeStreet
Volunteering
Careers
Social Clubs
Fundraising
Well-Living Approach
Details
- Year established: 1944
Highlights and features
- We have over 80 years of experience in aged and community care since 1944
- Our team includes 12,000 dedicated professionals and 1,600 volunteers
- We serve over 38,000 people across Australia annually
- Our Well-Living approach focuses on wellness and reablement
- We operate HopeStreet programs supporting vulnerable communities
What people say
Lifeline during hardship
Personalised care plans
Supportive communities
Compassionate staff
Empowering programs
Services
Home Care
Our home care services enable older Australians to maintain independence while receiving tailored support. We provide personal care, domestic assistance, and clinical services delivered by qualified professionals. With flexible packages and 24/7 emergency response available, we help clients remain in familiar surroundings while ensuring their safety and wellbeing.
Aged Care Homes
BaptistCare's aged care homes offer secure, supportive environments with 24-hour nursing care and lifestyle enrichment programs. Our facilities prioritise dignity and choice, providing accommodation ranging from single rooms to premium suites. Residents enjoy chef-prepared meals, social activities, and access to allied health professionals to maintain optimal health outcomes.
Retirement Living
Our retirement villages cater to over-55s with independent living units and resort-style amenities. Communities feature social clubs, recreational facilities, and on-site support services. Designed to foster connection and active lifestyles, our villages offer security, maintenance-free living, and access to emergency response systems for peace of mind.
Community Housing
We provide safe, affordable housing solutions for seniors and single-parent families facing housing insecurity. Our properties include independent units and supported accommodation with tailored case management. Services focus on breaking cycles of disadvantage through stable housing, financial counselling, and community integration programs.
HopeStreet
HopeStreet delivers crisis intervention and long-term support for people experiencing poverty or disadvantage. Services include emergency relief, financial assistance, and mental health support. Our centres offer safe spaces for vulnerable individuals, connecting them with housing, employment, and counselling services to rebuild their lives with dignity.
Questions
What services does BaptistCare offer?
We provide home care, residential aged care, retirement living, community housing, and HopeStreet support programs across Australia.
How can I access BaptistCare services?
Contact our team on 1300 275 227 or submit an enquiry through our website to discuss your care needs and options.
Do you offer volunteer opportunities?
Yes, we welcome over 1,600 volunteers annually who contribute to our programs and client wellbeing.
Is BaptistCare a religious organisation?
We are a Christian-based charity guided by values of compassion and stewardship, serving people of all backgrounds.
What areas do you operate in?
Our services are available across New South Wales, Australian Capital Territory, and Western Australia.
How is BaptistCare funded?
We receive government funding, private donations, and client contributions to support our care and community programs.
Reviews (4)
Sarah Baldwin
Jun 29, 2019
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TRACI values apparently apply to frontline staff only. Management talk a big game, but leave home services and facilities CHRONICALLY understaffed. People and Culture take far too long to onboard anyone. There are some truly wonderful people working there, but they get overloaded to the point of breakdown. Steer clear.
Tara Batchelor
Dec 28, 2018
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I went for an interview at Baptistcare, the next day I was told I had got through to the 2nd round and that they were sending me for a medical which i did and was fine. It then took them over 2 weeks to make a decision and I was left hanging on not knowing whether I had got the job or not. I guessed that their 1st option candidate was taking her time in coming back to them, all the while I was out of work and desperately wanting to know if I should have to continue looking for work. Having to wait over 3 weeks from start to finish is FAR too long and I think that you should take into consideration
Joan Flood
Oct 14, 2017
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BAPTIST CARE HAVE BEEN OUTSTANDING. I HAVE THREE LADIES CAROL, LORRAINE AND BEVERLY WHO HAVE BEEN SO CARING AND UNDERSTANDING.
THE TWO HOUR TIME WINDOW GAP HAS BEEN STRESSFUL WITH NO COMMUNICATION WITH THE CLIENT. NOT KNOWING THE TIME I HAVE HAD TO CANCEL APPOINTMENTS OR BE LATE NOT KNOWING WHAT TIME SERVICE IS.
THIS NEEDS TO BE REVIEWED URGENTLY FOR THE CLIENTS INTEREST NOT BAPTIST CARE.
ONE LADY USING MY COMPUTER AND ASKED FOR MY PASSWORD AND MOVING MY FURNITURE AROUND WAS NOT ACCEPTABLE AND NOT CARING. NO RESPECT AND TELLING ME IM A HOARDER INTIMIDATING. I FOUND THIS INSULTING.
THANKYOU
THE TWO HOUR TIME WINDOW GAP HAS BEEN STRESSFUL WITH NO COMMUNICATION WITH THE CLIENT. NOT KNOWING THE TIME I HAVE HAD TO CANCEL APPOINTMENTS OR BE LATE NOT KNOWING WHAT TIME SERVICE IS.
THIS NEEDS TO BE REVIEWED URGENTLY FOR THE CLIENTS INTEREST NOT BAPTIST CARE.
ONE LADY USING MY COMPUTER AND ASKED FOR MY PASSWORD AND MOVING MY FURNITURE AROUND WAS NOT ACCEPTABLE AND NOT CARING. NO RESPECT AND TELLING ME IM A HOARDER INTIMIDATING. I FOUND THIS INSULTING.
THANKYOU
Kamini N.
Jan 17, 2012
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I'm writing on this retirement village as I visited my grand aunt here and I must say the staff and volunteers do a superb job in caring for her and the other residents. With a string of leisure and light sports activities lined up every week, menu suited for each individual health and taste and good inhouse doctors attending to the residents needs, my grand aunt is getting all the medical and personalised attention she needs. The kids had a ball taking turns with her roller walker and before they dived into her dentures box, we thought best to shorten our stay. Clean premises, rooms was
