Business Details
26 Years
experience
Your Trusted Mortgage Broker in Australia
Established in 2000, Better Choice Home Loans has been a trusted provider of innovative mortgage solutions for Australian borrowers. As part of the BNK Banking Group since 2018, we combine the agility of a non-bank lender with the competitive pricing and robust policies of a major financial institution. Our team specialises in delivering tailored home and commercial loan products, including Alt Doc, SMSF, and Lease Doc solutions, designed to meet the diverse needs of modern borrowers. We prioritise transparency, offering no hidden fees and providing comprehensive resources such as product fact sheets, servicing calculators, and security location guides to support informed decision-making.Our accredited broker network ensures personalised service, with scenario responses delivered within two hours and exclusive offers like waived establishment fees for eligible clients. Committed to regulatory compliance, we hold an Australian Credit Licence (378333) and maintain rigorous reporting standards under CRS. Whether you're a first-time homebuyer or a commercial property investor, our focus remains on delivering exceptional value and unrivalled customer support.
Services
Home Loans
Commercial Loans
Alt Doc Solutions
SMSF Loans
Lease Doc Loans
Scenario Consultation
Servicing Calculators
Security Location Guides
Product Fact Sheets
Commission Claims
Details
- Year established: 2000
Highlights and features
- We are part of the BNK Banking Group, offering competitive pricing and diverse loan features.
- Our team provides comprehensive responses to loan scenarios within 2 hours.
- We offer 100% offset accounts with select home loans.
- Special offers include waived establishment fees and no ongoing monthly fees.
- Dedicated relationship managers ensure personalised service for brokers and clients.
Associations and certifications
- Australian Credit Licence 378333
Services
Home Loans
Better Choice offers flexible residential home loans with competitive rates and features like 100% offset accounts. Our Gold and Ultimate product suites cater to owner-occupiers and investors, supporting LVRs up to 95%. Special offers include waived fees for eligible borrowers.
Commercial Loans
Tailored commercial finance solutions for property investors and businesses. Products include Alt Doc and Lease Doc options with no application fees. Part of BNK Banking Group, we provide sharper pricing and direct credit approval for commercial property needs.
Alt Doc Solutions
Specialised loans for self-employed borrowers or those with non-traditional income verification. Alt Doc products offer streamlined approval processes without standard documentation requirements, supported by competitive rates and flexible terms.
SMSF Loans
Dedicated financing for self-managed super funds purchasing residential or commercial property. Features include waived application fees, no annual charges, and eligibility for LMI coverage under specific conditions.
Scenario Consultation
Brokers can submit complex loan scenarios directly to our team for tailored solutions. We guarantee at least two viable options within two hours during business hours, supported by digital tools and expert underwriting.
Questions
What home loan products do you offer?
We offer Gold and Ultimate home loan suites with features like 100% offset accounts, flexible repayment options, and LVRs up to 95%. Products include standard variable, SMSF, and Alt Doc loans.
How can I apply for a commercial loan?
Apply through our ApplyOnline portal or submit scenarios via our broker portal. Our team provides rapid responses and tailored solutions for commercial property financing needs.
Are there special offers available?
Current offers include waived establishment fees for commercial loans (until April 2025), no application fees for Alt Doc/SMSF loans, and no ongoing monthly fees across eligible products.
What support exists for financial hardship?
Contact our customer solutions team if you're experiencing repayment difficulties. We assess individual circumstances and may offer hardship programs to provide temporary relief.
How do security location guides work?
Our Gold and Ultimate product security location tools determine eligible property locations for lending. These guides help brokers and clients assess loan eligibility based on property location categories.
Videos
Reviews (4)
Richard Aulsebrook
Sep 19, 2021
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As a broker specialising in high net worth individuals, it was a great pleasure working with the Better Choice Team. Application lodged 24 August 2021 and seamlessly settled on 9 September 2021. Big shout out to the Credit Team, Melissa of Settlements and our dedicated BDM - Graeme Norris.
Jon Shaw
Jul 17, 2021
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THE single worst loan provider I have ever dealt with. Utterly terrible. Loan application started late April. It's now July. They are still asking for documentation and completely whacky stuff. And I mean absolutely crazy things. Low-balled the valuations big time. They simply have no idea what they're doing, constantly come back and ask for new information over and over, and will deliberately low-ball any valuations to try to make sure anything you own is used as collateral. I am borrowing at a 50% LVR and can service the loan three times over. These guys are a total joke. STEER WELL CLEAR!
Ben
Jul 04, 2021
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Lovely helpful staff, but all good things must come to a end. Adelaide bank after 11 years of loyalty offered me only 3.2% on investments both p and i and onc only. Macquarie bank 2.09 fixed p and i and 2.89 oi. Thanks all, goodbye
Ben,
Ben,
Rod Fletcher
Dec 26, 2020
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VERY DISSAPOINTED. Recently we found an industrial unit for our business we went through a broker who used this Lender. We took out a contract and paid deposit on a 35 day pending finance contract. 35 days go by we hear nothing.This is the 1st of the reviews on your page VERY SLOW. Our loan was super high interest rate of 6.54% which we were willing this waa your 2nd review on your page. So my solicitor advised us that the 35 days was up so our broker contacts Better Choice to be told NO on the day pfffft.We have over $500000 equity in our home perfect credit history. My solicitor and accountant
