Business Details
17 Years
experience
Emergency
services
Expert IT Support Services in Ferntree Gully
Tech Heads IT Services has been delivering professional computer repairs and IT support solutions since 2009. Our team of qualified Australian technicians provides Australia-wide remote support and on-site services in Victoria, specialising in business IT solutions, data recovery, and custom computer builds. With a 12-month on-site warranty for new systems and a 'no fix, no fee' guarantee, we prioritise customer satisfaction through transparent pricing and documented service processes. Our expertise spans network management, server maintenance, and cybersecurity, supported by a commitment to ongoing staff training and industry certifications.We serve domestic and SMB clients with flexible scheduling, including 24/7 emergency support by appointment. Our documented service history and admin access ensure client control over implemented solutions, while routine maintenance prevents system failures. Backed by 25+ years of technical experience and positive client testimonials, we combine technical proficiency with clear communication for both home and business users.
Services
Business IT Support
Data Recovery
Remote IT Support
On-site IT Support
Virus Removal
Computer Repairs
Custom PC Builds
Network Management
Server Maintenance
Mobile Device Repair
Details
- Year established: 2009
Highlights and features
- We offer 24/7 emergency IT support with same-day service availability
- Our technicians hold Monash University qualifications in IT Systems
- 12-month on-site warranty for all new computer builds
- Documented service processes with client admin access to systems
- Free initial system assessments with no obligation quotes
What people say
Saved our computer
Highly recommend
Fantastic service
Prompt results
Expert knowledge
Services
Business IT Support
Our business IT support services include network management, server maintenance, and cybersecurity solutions for SMEs. We provide documented system configurations with admin access for client control. Routine scheduled servicing prevents system failures while our 'Your IT Department' service offers priority support and budget planning. Services include NAS configuration, VPN setup, and cloud backup solutions with 24/7 emergency response for critical business systems.
Data Recovery
Specialised data recovery services handle failed hard drives, SSDs, and mobile devices with 80% of cases resolved in-house. We use clean room facilities for complex cases and partner with specialists for motor replacements. Recovery includes business files, personal documents, and media from PCs, servers, and NAS systems. Free initial assessment determines recovery feasibility with transparent pricing for both personal and corporate clients.
Remote IT Support
Secure remote IT support services operate Australia-wide with screen-sharing functionality for real-time problem solving. Services include virus removal, system optimisation, and software configuration. Pre-paid hourly blocks with 15-minute billing units offer flexible pricing. 24/7 availability by appointment with strict privacy protocols ensures data security during remote sessions for both personal and business computer systems.
Custom PC Builds
Custom PC builds for gaming, business workstations, and crypto mining systems use premium components with 12-month on-site warranty. Services include component selection optimised for client budgets, system configuration, and peripheral setup. We offer home delivery and office installation with data transfer from existing systems. Refurbished options available with 3-month warranty for cost-conscious clients requiring reliable performance.
Mobile Repair
Mobile device repairs cover cracked screens, charging ports, and water damage for iOS and Android devices. Services include data recovery, cloud setup, and security fixes with overnight turnaround where parts are available. We offer Australia-wide shipping for remote repairs and local pickup/drop-off in Melbourne. All repairs include functionality testing for cameras, speakers, and connectivity ports.
People
Anthony Parker
Business Owner
Qualified IT specialist with Monash University degree and 25+ years experience since 1995. Provides expert computer repairs and business IT solutions in Ferntree Gully. Specialises in network infrastructure and data recovery while maintaining active involvement in music and community sports activities.
Questions
What IT services do you offer for businesses?
We provide network management, server maintenance, cybersecurity solutions, and 24/7 emergency IT support for SMEs with documented system configurations and admin access.
Do you offer data recovery services?
Yes, we handle hard drive failures, SSD recovery, and mobile device data retrieval with 80% of cases resolved in-house using clean room facilities when required.
Are your technicians qualified?
Our team includes Monash University IT graduates with 25+ years combined experience, specialising in business network infrastructure and certified in current IT systems.
What computer repair hours do you operate?
Standard hours Mon, Tue, Thu 9am-5pm, Fri 9am-4pm with 24/7 emergency support available by appointment in Melbourne and regional areas.
Do you build custom gaming PCs?
Yes, we create custom gaming systems with premium components, offering 12-month warranties and component selection optimised for performance and budget requirements.
Can you repair mobile devices?
We repair cracked screens, charging ports, and water-damaged devices for iOS and Android with data recovery and cloud setup services included.
Reviews (3)
Nicole Eustice
Nov 20, 2020
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I'm so grateful for Anthony Parker's help last night to recover a document that had been corrupted. It was an assignment that i had spent many hours over a month working on. He responded to my request for help immediately and fixed the problem promptly. I would highly recommend Anthony Parker from Tech Heads. Thanks again.
Jessie Bee
Sep 13, 2020
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Positive:Professionalism,Quality,Responsiveness,Value
Helped fix the problem I was having fast kept me up to date with everything really lovely guy highly recommend
Helped fix the problem I was having fast kept me up to date with everything really lovely guy highly recommend
Narelle Williams
Sep 22, 2019
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Its rare in the service industry, that people exceed my expectations, however there was nothing that Anthony couldn't fix. We have a very complex set up with our business and each time he was able to come up with a solution that worked. His knowledge is unparalleled. Thanks Anthony, you are a Legend !
