Business Details
30 Years
experience
Emergency
services
Your Trusted IT Partner in Melbourne
Established in 1996, Supasonic IT has grown from a small operation in Caulfield South to a trusted Melbourne-based IT service provider with a team of 10+ professionals. We specialise in delivering comprehensive IT solutions tailored to small and mid-sized businesses across Melbourne and Geelong. Our approach combines technical expertise with a client-centric philosophy, focusing on creating long-term value through reliable infrastructure management and proactive support. With over 20 years of industry experience, we serve 200+ satisfied clients across diverse sectors including healthcare, government, retail, and aged care. Our commitment to excellence is demonstrated through 24/7 technical support, Cisco-certified professionals, and a proven track record of successful implementations.We prioritise transparent communication, staff development, and strategic partnerships to deliver innovative solutions that align with each client's unique requirements. Our services span managed IT support, cloud solutions, network security, and infrastructure design, all backed by a no-lock-in-contracts policy. The company's evolution reflects our dedication to staying at the forefront of technological advancements while maintaining the personal touch that has defined our client relationships since our founding.
Services
IT Support
Managed Services
Cloud Solutions
Network Security
IT Consulting
Procurement Services
Data Backup
Voice over IP
Network Design
Remote Monitoring
Details
- Year established: 1996
Highlights and features
- 20+ years of proven experience in Melbourne's IT sector
- 24/7 technical support with rapid response times
- No lock-in contract flexibility for clients
- Cisco-certified professionals delivering enterprise-grade solutions
- Tailored IT strategies for diverse industry sectors
Associations and certifications
- Cisco
What people say
Excellent service
Knowledgeable team
Responsive support
Zero downtime
Seamless transitions
Services
IT Support
Our 24/7 IT support services provide rapid response for critical technical issues. With both remote and on-site capabilities, we resolve software, hardware, and network problems while implementing preventive measures. The team handles everything from virus removal to system maintenance, ensuring minimal business disruption.
Managed Services
Comprehensive managed IT services include infrastructure monitoring, security management, and proactive maintenance. We offer customised plans with predictable pricing, allowing businesses to focus on core operations while we handle technology requirements. Services include system updates, data backup, and performance optimisation.
Cloud Solutions
We implement secure cloud solutions for business applications, data storage, and collaboration tools. Our cloud services provide scalability, enhanced security, and remote accessibility. We manage cloud migrations, integration, and ongoing support for platforms including cloud email and infrastructure-as-a-service solutions.
Network Security
Our security solutions protect businesses from cyber threats through firewalls, endpoint protection, and network monitoring. We implement Sophos security solutions and Cisco Meraki AMP for comprehensive protection. Services include security audits, threat detection, and incident response planning.
Network Design
We design and implement high-performance network infrastructures tailored to business needs. Services include wired and wireless network planning, SD-WAN implementation, and high-density WiFi solutions. Our designs ensure reliable connectivity, scalability, and optimal performance for business operations.
People
Phillip Milopteris
Director
Founder of Supasonic IT with over 25 years in the industry. Leads strategic direction while maintaining hands-on involvement in major client projects. Recognised for technical expertise and long-term client relationships.
Phil
Team Lead
Senior consultant specialising in aged care technology solutions. Manages large-scale implementations and infrastructure upgrades. Known for seamless transitions and understanding sector-specific requirements.
Brendan
Client Representative
Key contact for network optimisation projects. Focuses on improving business efficiency through technology upgrades. Recognised for clear communication and practical solutions.
Tim
Operations Manager
Manages multi-location network expansions. Specialises in integrating IT systems during business growth phases. Maintains client systems since 2003 with consistent performance improvements.
Nik
Technical Director
Leads infrastructure management for local government clients. Ensures system reliability with zero downtime record over four years. Known for responsive support and technical problem-solving.
Questions
What IT services do you offer for small businesses?
We provide comprehensive IT support including network management, cloud solutions, security systems, and 24/7 technical assistance tailored to small business needs.
Do you provide after-hours emergency support?
Yes, our 24/7 emergency support team responds promptly to critical IT issues outside regular business hours.
Which industries do you specialise in?
We serve diverse sectors including healthcare, government, retail, aged care, construction, and finance with industry-specific technology solutions.
What support options are available?
We offer remote diagnostics, on-site visits, and managed service plans with flexible billing options to suit different business requirements.
How do you ensure network security?
We implement enterprise-grade security solutions including firewalls, endpoint protection, and continuous monitoring using Cisco Meraki and Sophos technologies.
Can you help with cloud migration?
Yes, we manage complete cloud transitions including email systems, data storage, and application migration with minimal business disruption.
