Business Details
50+ Years
experience
Emergency
services
Your Trusted Funeral Service Provider in Mackay
At City Funerals, we are committed to delivering excellence in service with a personal, compassionate approach. Established in 1959, we have dedicated ourselves to tailoring funeral services that reflect the unique lives of loved ones, serving families in Mackay and surrounding areas. Our team of experienced funeral directors prioritises family needs, offering guidance while respecting cultural, religious, and budgetary considerations.We uphold core values of family, honour, trust, and respect, ensuring every service honours the individuality of the deceased. With a focus on reducing stress during vulnerable times, we manage logistical details, allowing families to focus on remembrance. Our facilities include a chapel, viewing rooms, and a coffin selection area, complemented by 24/7 availability to support families whenever needed.
Services
Personalised Funerals
Burial Services
Cremation Services
Repatriation
Prepaid Funerals
Online Memorials
Chapel Hire
Coffin Selection
Grief Support
Family Consultations
Details
- Year established: 1959
Highlights and features
- We offer 65+ years of local funeral service experience in Mackay.
- Our team provides 24/7 compassionate support during vulnerable times.
- Personalised funeral planning tailored to cultural, religious, or unique preferences.
- Comprehensive facilities including chapel, viewing rooms, and coffin selection.
- Part of Australia's leading funeral services provider, InvoCare.
Associations and certifications
- Funerals Australia
- InvoCare
What people say
Compassionate support
Personalised attention
Stress-free arrangements
24/7 availability
Respectful service
Services
Personalised Funerals
We create tailored funeral services reflecting the unique life of your loved one. Our directors collaborate closely with families to incorporate personal touches, from themed memorials to music and multimedia presentations. Services can be held at our chapel, local churches, or private venues, ensuring every detail aligns with the deceased's personality and family wishes.
Burial Services
Our burial services include graveside ceremonies and plot arrangements at Mackay Cemetery or other local sites. We assist with coffin selection, service coordination, and cultural requirements. Families receive guidance on memorialisation options, ensuring a dignified farewell that respects traditions and personal preferences.
Cremation Services
We organise cremation services with accompanying ceremonies at our chapel or preferred locations. Post-cremation support includes scattering ceremonies, memorialisation choices, and assistance with permanent or temporary ash storage. Our team ensures compliance with legal requirements while providing flexible options for family remembrance.
Repatriation
Our repatriation services manage the logistical and paperwork challenges of transferring deceased persons interstate or internationally. We coordinate with government agencies and global funeral partners to ensure seamless arrangements, providing support for families requiring services in Australia or abroad.
Online Memorials
In partnership with Memories, we offer everlasting online memorials to celebrate loved ones. Families can create photo galleries, share stories, and invite contributions via mobile or web platforms. These digital tributes serve as accessible, permanent commemorations that evolve with shared memories over time.
People
Chris Ashmore
Location Manager
Chris has been a funeral director since 2000, specialising in compassionate service and community engagement. He supports local initiatives like the Mackay 50s and Better Healthy Aging Program, prioritising family-centred care and personalised funeral arrangements.
Questions
What types of funeral services do you offer?
We provide personalised funerals, cremation, burial, repatriation, and prepaid funeral services, all tailored to cultural, religious, or contemporary preferences.
Are your services available outside regular business hours?
Yes, our team is available 24 hours a day, 7 days a week, to assist with immediate needs or consultations.
Can I personalise a funeral service?
Absolutely. We specialise in creating custom ceremonies with themes, music, multimedia, and venue choices that reflect the deceased's life and family wishes.
Do you support grief counselling?
While we don't provide direct counselling, we offer resources and referrals to local grief support services to aid in the healing process.
What facilities do you have available?
Our Mackay location includes a chapel seating 80, viewing rooms, a coffin selection area, and audio-visual equipment for multimedia tributes.
How can I pay for services?
Payment options are available online, though specific methods like credit cards or direct transfers should be confirmed directly with our office.
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