Troy O'brien Fine Jewellery

Business Details

31 Years

experience

Your Trusted Jewellery Design & Repair Experts in Neutral Bay

At Troy O'brien Fine Jewellery, we specialise in crafting unique, high-quality jewellery pieces that celebrate life's special moments. With over 60 years of combined expertise, our team utilises advanced technologies like laser welding alongside traditional techniques to design, restore, and repair jewellery. Established in 1995, our Neutral Bay studio offers bespoke services where clients collaborate directly with our designers to create custom pieces tailored to their preferences. Our commitment to excellence is reflected in our on-site manufacturing, ensuring quality control and competitive pricing. We provide comprehensive services including jewellery valuations, gemstone appraisals, and watch repairs, all backed by our membership in the Gold and Silversmiths Guild of Australia.

Customer satisfaction remains our priority, with a process that includes pre-finalisation consultations to guarantee perfect fit and design. Our accolades, including multiple local business awards, attest to our dedication to craftsmanship and service. We pride ourselves on transparency, using only certified materials and offering educational guidance to help clients make informed choices. Whether restoring heirlooms or creating new treasures, we ensure every piece embodies enduring quality and artistry.

Services

Custom Jewellery Design Jewellery Repairs Valuations Restoration Watch Repairs Engagement Rings Wedding Bands Gemstone Appraisals Rhodium Plating Laser Welding

Details

Year established: 1995

Highlights and features

We offer 60+ years of combined expertise in jewellery design and restoration.
Our studio uses state-of-the-art laser welding technology for precision repairs.
On-site manufacturing ensures quality control and cost efficiency.
GIA-certified diamonds and gemstones guarantee material authenticity.
Expert gemologists provide accurate insurance valuations for all jewellery.

Associations and certifications

Gold and Silversmiths Guild of Australia
The Gemmology House of Australia

What people say

Best in the business Outstanding original designs Seamless interstate transactions Expertise in diamond cuts Friendly staff

Website

Update Listing

Services

Custom Jewellery Design

We craft one-of-a-kind jewellery pieces tailored to client preferences using hand sketches and CAD technology. Our process involves collaborative design consultations, gemstone selection from our on-site collection, and precision manufacturing in our Neutral Bay workshop. Clients receive expert guidance on diamond cuts, metal purity, and wearability to ensure functional, beautiful results.

Jewellery Repairs

Our team specialises in repairing all jewellery types using advanced laser welding techniques unavailable in most workshops. Services include fixing damaged settings, resizing rings, and restoring antique pieces while maintaining structural integrity. We prioritise preserving original craftsmanship while ensuring durability for everyday wear.

Valuations

Qualified gemologists provide detailed insurance valuations by assessing gemstone quality, metal purity, and craftsmanship. The process includes cleaning, photographing, and testing stones to determine fair replacement values. We issue comprehensive reports suitable for insurance documentation and claims.

Watch Repairs

We offer battery replacements and servicing for luxury and everyday watches. Our technicians use specialised tools to maintain accuracy and longevity while ensuring water resistance and functionality. Clients receive advice on maintenance schedules to preserve their timepieces' performance.

Rhodium Plating

White gold jewellery receives rhodium plating to maintain a bright, scratch-resistant finish. This service restores dulled or yellowed settings by applying a thin layer of rhodium, enhancing diamond brilliance and metal whiteness. We recommend annual re-plating to sustain optimal appearance.

People

Troy O'Brien

Master Jeweller & Designer

With 20+ years in jewellery design, Troy established his Neutral Bay studio in 1995 after contracting for Sydney's top jewellers. He combines CAD technology with traditional craftsmanship, holding accreditations from the Gemmology House of Australia. His expertise spans diamond grading, gemstone selection, and heritage restoration.

Questions

How does the custom jewellery design process work?

We begin with a consultation to understand your vision, followed by hand sketches and CAD visualisations. Clients approve designs before manufacturing begins, with a final check post-casting but pre-stone setting to ensure perfect fit and finish.

What types of jewellery repairs do you offer?

We handle all repairs including damaged settings, resizing, and antique restoration using laser welding technology. Our team specialises in preserving original craftsmanship while ensuring structural integrity for everyday wear.

Do you provide insurance valuation services?

Yes, our qualified gemologists offer detailed appraisals including gemstone testing, metal purity checks, and photography to determine accurate insurance replacement values for all jewellery types.

Are your gemstones certified?

We use GIA-certified diamonds and provide documentation for all sourced gemstones. Our team educates clients on grading systems to ensure informed decisions about quality and value.

What are your trading hours?

We're open Tuesday-Friday 9:30am-5:00pm and Saturday 9:30am-3:00pm. Appointments outside these hours can be arranged by contacting our Neutral Bay studio directly.

Reviews (6)

Write a Review

Sandra Hill

Dec 23, 2021 Report

Thank you Troy for creating my beautiful ring. Absolutely what
I had imagined and will definitely recommend to all. Very professional and happy experience.

Patricia Townsend

Nov 17, 2021 Report

Troy's craftsmanship and attention to detail are second to none. The pieces he has made for me are beautiful and I love them very much.
Troy's sales associates are a joy to chat with and very knowledgeable.

Libby McLean

Nov 13, 2021 Report

Troy is a creative genius! If you want a stunning timeless piece of jewellery for yourself, or someone special, THIS is the place to go. Highly highly recommend 10 out of 10 for service, range and price. #itsatroy

Vanessa Mitchell

Nov 11, 2021 Report

Troy's is the only jeweller I go to, such amazing, beautiful things, and Troy will also design and make something unique for you. Truely bespoke jewellery and service, I won't go anywhere else.

Alicia

Nov 07, 2021 Report

I have been a repeat customer for a couple of years now. This is more like a club of like-minded people than just a shop. Come here to chat and learn, and ogle the colour! High quality work, not overcharged. For jewellery worth looking at.

Stacy Low

Oct 26, 2021 Report

Had my engagement ring custom made by Troy during lockdown. Love my ring! Troy was very responsive, helpful in giving suggestions and great workmanship where he creates the magic in his workshop! Highly recommended :) will be back to get our bands too.