Business Details
11 Years
experience
Custom Jewellery Design Sydney Experts
Established in 2015, The Online Jewellery combines over 40 years of industry expertise with a passion for creating bespoke jewellery pieces. Our team of skilled designers specialises in transforming client visions into unique, high-quality creations using ethically sourced gemstones and precious metals. We offer comprehensive services including custom design consultations, heirloom restoration, and jewellery remodelling, ensuring each piece meets exacting standards of craftsmanship. With a dedicated focus on client collaboration, we provide free design services when commissioning bespoke items and back every purchase with a 2-year warranty. Our Sydney-based store showcases both imported fine jewellery and in-house collections, while our online platform extends our reach to clients worldwide.Through meticulous attention to detail and a commitment to innovation, we have built a reputation for delivering exceptional value and personalised service. Our expertise extends to diamond selection, gold evaluation, and creating timeless pieces that reflect individual styles and sentimental significance. By maintaining advanced jewellery-making techniques and fostering transparent communication, we ensure clients receive heirloom-quality creations tailored to their specifications. This combination of experience, technical proficiency, and customer-centric approach has earned us recognition as a trusted authority in the Australian jewellery sector.
Services
Custom Jewellery Design
Diamond Engagement Rings
Gemstone Jewellery
Wedding Bands
Jewellery Repairs
Heirloom Restoration
Lab-Grown Diamonds
Religious Jewellery
Necklace Design
Bracelet Creation
Details
- Year established: 2015
Highlights and features
- We offer 40+ years of combined jewellery design expertise
- Our team provides free custom design services with every commission
- We use ethically sourced gemstones and precious metals
- Every piece includes a 2-year warranty for peace of mind
- We specialise in transforming heirloom jewellery into modern designs
What people say
Expert advice
Quick turnaround
Highly recommend
Beautiful designs
Competitive prices
Services
Custom Jewellery Design
Our expert designers collaborate with clients to create unique jewellery pieces tailored to individual preferences. Using advanced CAD technology and traditional craftsmanship, we transform ideas into heirloom-quality designs. Clients receive 3D visualisations before production begins, ensuring complete satisfaction with the final product.
Diamond Engagement Rings
We specialise in crafting custom engagement rings featuring ethically sourced diamonds and lab-grown alternatives. Our collection includes classic solitaires, vintage-inspired designs, and contemporary settings, all created with precision to meet Australian jewellery standards.
Jewellery Repairs
Professional repair services for all types of jewellery, including resizing, stone replacement, and structural restoration. Our technicians use specialised equipment to maintain the integrity of precious metals and gemstones during the repair process.
Gemstone Jewellery
A wide selection of gemstone jewellery featuring rubies, sapphires, emeralds, and Australian opals. We offer both ready-made collections and custom designs incorporating client-owned stones or newly sourced gem materials.
Heirloom Restoration
Specialist service for revitalising inherited jewellery pieces while preserving sentimental value. Our designers work closely with clients to update outdated designs into modern wearable art using existing materials and new enhancements.
People
Steven Sher
Jewellery Designer
With decades of experience in fine jewellery, Steven specialises in creating custom engagement rings and wedding bands. He leads client consultations and oversees production quality control at The Online Jewellery's Sydney workshop.
Shigeko Sato
Lead Jewellery Designer
Shigeko brings creative vision to bespoke commissions, specialising in transforming heirloom pieces into modern designs. Her expertise includes CAD visualisation and selecting premium gemstones for custom creations.
Cristina Lacruz
Graphic Designer
Cristina supports the design process with visual assets and client communication materials. She assists in presenting jewellery concepts through digital renderings and marketing collateral for The Online Jewellery's collections.
Questions
How does the custom jewellery design process work?
Our process involves four steps: initial consultation, design concept development, 3D CAD visualisation, and final production. Clients receive a free design consultation and can request modifications before approving the final piece.
Do you offer jewellery repair services?
Yes, we provide comprehensive repair services including resizing, stone replacement, and structural restoration. Our technicians handle all precious metals and gemstones with specialist equipment to maintain quality.
Can I use my own gemstones or old jewellery?
Absolutely. We specialise in incorporating client-owned stones and remodelling existing jewellery into new designs. This preserves sentimental value while creating modern wearable pieces tailored to current preferences.
What payment options are available?
We accept zipPay for purchases, allowing interest-free分期付款. Other payment methods are available at checkout, with all transactions secured through trusted payment gateways for client protection.
Is there a warranty on purchased jewellery?
Every purchase includes a 2-year warranty covering manufacturing defects. We also offer after-sales maintenance advice and professional cleaning services to ensure long-term jewellery care and preservation.
Videos
Reviews (4)
Tracey Hawes
Jan 25, 2022
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Great service by Shigeko today. Very knowledgeable and didn't rush me with my purchase. Friendly and offered suggestions without pushing a product. A great selection of jewellery as well. I will visit again!
Jonathan Leeming
Jan 03, 2022
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Really great, helpful, friendly service, and a wonderful selection of beautiful jewelry. Also does watch repairs and battery replacements and is super helpful with that too. Would recommend highly!
Nicky Pryer
Dec 30, 2021
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I needed to have a necklace repaired and to buy a new chain. Plus a few other bits. Im thrilled that I decided to go to The Online Jewellery Store. I got beautiful service, and was extremely happy with all my repairs and purchases. Thank you Steve!
Brie Langley
Nov 27, 2021
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Brilliant jeweller! Steve is amazing and helpful, I have bought numerous items from him, had pieces made and also his jeweller has repaired other items for me. Highly recommend and he is now the jeweller for a number of friends and family too.
