Business Details
Emergency
services
Your Trusted Partner for IT Solutions in Melbourne
Australian IT Group is a trusted provider of managed IT services, delivering reliable and affordable technology solutions to businesses across Australia. With expert teams based in Melbourne and Sydney, we specialise in Managed IT Support, Office 365 integration, and Cyber Security solutions tailored to meet the evolving needs of small, medium, and enterprise-level organisations. Our approach combines proactive IT infrastructure management with a deep understanding of industry-specific challenges, ensuring minimal downtime and maximum operational efficiency. Backed by partnerships with leading technology providers, we offer 24/7 monitoring, rapid response times, and customised support plans designed to align with business objectives. With over two decades of combined leadership experience, our team has established a reputation for delivering innovative IT strategies that drive productivity, security, and growth.Clients across sectors such as automotive, legal, and manufacturing rely on our expertise to maintain seamless operations and adapt to digital transformation. Our commitment to excellence is reflected in our client testimonials, which highlight our ability to provide tailored solutions, exceptional customer service, and measurable improvements in IT performance. As a Microsoft Partner, we ensure access to cutting-edge tools and competitive pricing, supported by ongoing technical assistance at no additional cost. Whether addressing immediate IT challenges or planning long-term infrastructure development, Australian IT Group prioritises transparency, accountability, and client-centric outcomes. Our dedication to continuous improvement and customer satisfaction has solidified our position as a preferred IT partner for businesses seeking reliable, future-ready technology solutions.
Services
Managed IT Support
Office 365 Integration
Cyber Security
Call Centre Solutions
Call Recording
Managed Print Services
24x7 Monitoring
Network Management
IT Consultation
Cloud Services
Highlights and features
- Our expert team in Melbourne and Sydney delivers tailored IT solutions for Australian businesses.
- We provide 24/7 monitoring and guaranteed rapid response times for critical IT issues.
- As a Microsoft Partner, we offer competitive pricing and access to cutting-edge tools.
- Proven track record supporting automotive, legal, and manufacturing sectors since 2018.
- Customised support plans ensure alignment with your business's unique growth objectives.
Associations and certifications
- Microsoft Partner
What people say
Optimum uptime
Breath of fresh air
Tangible benefits
Exceptional service
Proven expertise
Services
Managed IT Support
Our Managed IT Support plans provide proactive monitoring, rapid issue resolution, and customised infrastructure management. Businesses benefit from predictable costs, 24/7 system oversight, and priority technician access to minimise downtime. This service ensures your IT environment remains secure, up-to-date, and aligned with operational goals.
Office 365 Integration
Office 365 for Business delivers cloud-powered tools like Word, Excel, and Teams with cross-device accessibility and real-time collaboration features. We ensure seamless implementation, ongoing support, and competitive licensing arrangements as a Microsoft Partner, enabling businesses to enhance productivity and data security.
Cyber Security
Our Cyber Security solutions protect against ransomware, phishing, and data breaches through advanced threat detection and employee training. Services include firewall management, vulnerability assessments, and incident response protocols tailored to your industry's compliance requirements and risk profile.
Call Centre Solutions
We implement scalable call centre platforms with features like call queuing, reporting, and 24/7 recording options. These solutions improve customer interaction quality, ensure compliance with industry standards, and provide actionable insights for service optimisation.
Managed Print Services
This service optimises document workflows through monitored printer networks, automated supply replenishment, and cost-control analytics. Businesses reduce operational expenses while maintaining secure, efficient printing environments across multiple locations.
People
Michael Miloseski
Managing Director
With extensive IT leadership experience, Michael develops technology roadmaps that align with business goals. He prioritises innovation and team culture, balancing strategic vision with hands-on problem-solving to deliver client value.
Jackey Li
Technical Director
Jackey brings 15+ years of IT infrastructure expertise, specialising in automotive industry solutions. His technical acumen and passion for performance-driven systems ensure robust, scalable technology implementations for clients across Australia.
Damian Lupton
General Manager
Damian leverages 22 years in automotive IT to enhance business productivity through technology. His focus on strategic ICT planning and client relationships has supported organisations across Australia, New Zealand, and Asia.
Hal Barrientos
National Manager Delivery and Implementation
Hal oversees engineering and delivery processes with a 'only the best will do' philosophy. His 15+ years of ICT management experience ensure consistent, high-quality service delivery across thousands of completed projects.
Ali Vaseer
Helpdesk Team Leader
Ali leads our frontline support team with a customer-first approach. His deep understanding of client needs and technical problem-solving skills ensure efficient resolution of IT issues for businesses nationwide.
Questions
What is a Managed IT Services Provider?
A Managed IT Services Provider proactively maintains IT infrastructure remotely, offering predictable costs and expert support under subscription models.
Which areas do you serve?
We provide IT solutions nationwide with teams based in Melbourne and Sydney, supporting businesses in all Australian states.
Do you offer emergency support?
Yes, urgent matters receive priority service via our Quick Support portal and dedicated after-hours response team.
How quickly do you respond to issues?
Guaranteed rapid response times ensure technicians address critical problems immediately, with service level agreements tailored to your business needs.
Are cybersecurity services included in support plans?
Cybersecurity is integrated into all plans, featuring threat detection, staff training, and incident response protocols to protect your data.
Reviews (1)
Bob Cotter
Oct 04, 2021
Report
Positive:Professionalism,Responsiveness
I have worked with Diego and Michael and found them to be one of if not the most professional organisation I have come across in this space. They have an outstanding commitment to customer service. I recommend Australian IT group highly.
I have worked with Diego and Michael and found them to be one of if not the most professional organisation I have come across in this space. They have an outstanding commitment to customer service. I recommend Australian IT group highly.
