Business Details
15 Years
experience
Trusted IT Solutions for Australian Businesses
Established in 2011, HIOD IT has built a reputation as a trusted provider of comprehensive IT solutions for businesses across Australia. Our team of experts brings over 25 years of combined industry experience, delivering tailored services that address the unique technological challenges faced by small and medium enterprises. We specialise in Managed IT Services, Cyber Security, VoIP Telecommunications, Cloud Computing, and hardware/software procurement, ensuring our clients benefit from cutting-edge technology and proactive support. Our commitment to integrity, reliability, and transparency underpins every client relationship, with a focus on building long-term partnerships grounded in trust.By prioritising client satisfaction and operational excellence, we empower businesses to thrive in an increasingly digital landscape. Our dedication to innovation ensures we remain at the forefront of technological advancements, offering solutions that not only resolve existing issues but also prevent future disruptions. With offices in Melbourne and Sydney, we serve clients nationwide, combining local expertise with national reach to deliver exceptional IT support that aligns with evolving business needs.
Services
Managed IT Services
Cyber Security
VoIP Phone Systems
Cloud Computing
Hardware Procurement
Not-for-profit IT Support
Backup & Recovery
Project Management
Details
- Year established: 2011
Highlights and features
- Tailored Managed IT Solutions for business-specific needs
- Proactive IT Support with 24/7 network monitoring
- Expertise in Cyber Security and Cloud Computing
- Cost-effective solutions for small to medium businesses
- Dedicated account management and personalised support
What people say
Prompt, reliable service
Cost-effective solutions
Expert technical knowledge
Personalised support approach
Proactive system management
Services
Managed IT Services
Our Managed IT Services provide continuous monitoring and maintenance of your IT infrastructure, ensuring optimal performance and minimal downtime. With proactive threat detection and 24/7 support, we handle routine maintenance, software updates, and system optimisation to keep your business operations running smoothly. Our subscription-based model offers predictable costs and unlimited technical support, allowing you to focus on core business activities while we manage your technology needs.
Cyber Security
Our Cyber Security solutions protect businesses from evolving digital threats through advanced firewalls, email security, and real-time threat detection. We implement Sophos firewalls for network traffic monitoring, Barracuda email security for phishing protection, and Avast antivirus for endpoint security. Regular patch management ensures systems remain updated against vulnerabilities, while our proactive monitoring identifies and mitigates potential breaches before they impact operations.
VoIP Phone Systems
HIOD IT's VoIP Phone Systems deliver cost-effective, scalable communication solutions with crystal-clear call quality. By converting voice signals to data packets transmitted over internet connections, our systems reduce telecommunication costs by up to 60% while offering advanced features like call routing, voicemail-to-email, and mobile integration. This flexible solution adapts to business growth and remote work requirements without compromising reliability.
Cloud Computing
Our Cloud Computing services enable businesses to transition from traditional hardware-based systems to scalable, accessible cloud solutions. We implement Microsoft Office 365, Google Workspace, and custom cloud storage systems that enhance collaboration and data accessibility. This approach eliminates upfront hardware costs, provides automatic updates, and ensures secure data storage with flexible scaling options to match business growth.
Not-for-profit IT Support
Tailored IT support for not-for-profit organisations addresses budget constraints while maintaining operational efficiency. We offer discounted rates on cloud services, server management, and network optimisation, with annual budget planning assistance and transparent pricing. Our solutions ensure NFPs maintain reliable IT infrastructure while maximising resources for their core charitable missions.
Questions
What IT services does HIOD IT specialise in?
We specialise in Managed IT Services, Cyber Security, VoIP Telecommunications, Cloud Computing, and hardware/software procurement for small to medium businesses across Australia.
Do you offer services for not-for-profit organisations?
Yes, we provide tailored IT support for NFPs with budget-friendly pricing and discounted cloud services while maintaining the same high service standards.
What are your standard business hours?
Our standard operating hours are 9am-5pm Monday-Friday, with extended availability for Managed Services clients requiring after-hours support.
How do you handle emergency IT issues?
While we don't offer 24/7 emergency services, our Managed IT clients receive priority response during standard business hours for urgent technical problems.
Can you assist with hardware/software procurement?
Yes, we offer competitive pricing on IT equipment and software licenses, including weekly special deals on essential technology products.
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Reviews (4)
Linita Chongue McMillan
Oct 21, 2021
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HIOD IT have provided fantastic customer services to our business for many years now. They understand our unique business structure and are accommadating to that. The team also look after us and provide us with great value for money in addition to updating and adapting our IT solutions as our business continues to grow. Would highly recommend!
Alex Attard
Oct 08, 2021
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HIOD IT have been an integral part of our IT strategy now for the last 6 years. In my role over the last 4 years, HIOD IT has been a pleasure to deal with. They have been prompt, reliable and able to resolve issues as they arise.
Additionally, they have saved us tens of thousands of dollars per year with advice around how we can make our operations more efficient. Advising us on different products on the market that would suit our needs better while saving money. I can highly recommend Dan and the team at HIOD IT. You may not think you have a need in this area, but its definitely worth the
Additionally, they have saved us tens of thousands of dollars per year with advice around how we can make our operations more efficient. Advising us on different products on the market that would suit our needs better while saving money. I can highly recommend Dan and the team at HIOD IT. You may not think you have a need in this area, but its definitely worth the
Renee Windsor
Sep 26, 2021
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BRILLIANT, PATIENT, UNDERSTANDING, INNOVATIVE, EXPERIENCED AND EXTREMELY KNOWLEDGEBLE - The team and HIOD IT really do care about the operation and efficiencies of your business. They aren't out to make money and do everything they can to find IT solutions that fit your business and budget. We honestly (and literally!) could not do what we do without them. Thank you team - you are amazing and we are beyond grateful for you! Renee from Give. Lux Giftary.
Kym Malouf
Jun 21, 2016
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Dan at HIOD IT was really easy to deal with, helping us out with many issues. He spoke our lingo, which made it easy for us to understand what was going on and what needed to happen moving forward. I would recommend Dan and the team at HIOD IT to anyone for great support!
