Business Details
7 Years
experience
Emergency
services
Your Trusted Insurance Claims Advocate in Australia
Life Matters Claims was founded to provide critical support to Australians navigating the complex insurance claims process during times of vulnerability. With 15 years of industry experience, our team specialises in managing claims for total and permanent disability, income protection, trauma and critical illness, terminal illness, and denied insurance cases. We operate on a genuine no-win-no-fee basis with a low flat fee structure that only becomes payable upon successful claim resolution.Our 98% success rate reflects our commitment to client advocacy, leveraging insider knowledge of insurance industry practices to secure rightful entitlements. We prioritise client well-being over procedural complexity, handling all documentation and negotiations while clients focus on recovery and family. Our services are available Australia-wide, with 24/7 accessibility ensuring continuous support when it's needed most.
Services
TPD Claims
Income Protection
Trauma Claims
Terminal Illness
Denied Claims
Super Release
Critical Illness
Claim Advocacy
Details
- Year established: 2019
Highlights and features
- Genuine no-win-no-fee service with low flat fee structure
- 98% success rate in insurance claim resolutions
- 15+ years of combined insurance industry experience
- 24/7 client accessibility for urgent claim matters
- Specialised expertise in TPD, income protection and trauma claims
Associations and certifications
- AFSL 532487
What people say
Highly recommend Kate's service
Stress-free process during difficult times
Expert industry knowledge demonstrated
24/7 accessibility ensured prompt responses
Secured rightful insurance entitlements
Services
TPD Claims
Total and Permanent Disability claims require proving inability to work due to injury or illness. Our advocates manage documentation and negotiations with insurers to secure lump sum payments. Clients benefit from our 98% success rate and insider knowledge of superannuation-linked TPD policies.
Income Protection
Income protection claims support those unable to work full capacity due to illness or injury. We handle monthly payment negotiations, waiting period clarification, and policy interpretation. Our expertise ensures clients receive rightful benefits without unnecessary legal costs.
Trauma Claims
Trauma insurance claims involve lump sum payments for diagnosed conditions like cancer or heart disease. Our team streamlines evidence submission and policy interpretation to expedite approvals, focusing on clients' health recovery while managing financial concerns.
Denied Claims
Denied insurance claims require technical expertise to challenge insurer decisions. We identify policy wording misunderstandings and submit compelling evidence for review, leveraging industry experience to overturn unjustified rejections and secure rightful payouts.
Terminal Illness
Terminal illness claims provide tax-free access to superannuation for those with 12-24 months prognosis. We manage documentation to expedite payments while maintaining client dignity, ensuring financial security during this sensitive period.
People
Kate Lane
Founder
15-year insurance industry veteran who established Life Matters Claims to help Australians access rightful insurance entitlements. Former insurer insider with expertise in TPD, income protection and trauma claims.
Andy Matheson
Client Claims Advocate
Experienced insurance sector professional with nine years' experience in claims assessment and process improvement. Specialises in advocating for fair outcomes while maintaining empathetic client relationships during stressful claim processes.
Questions
How does your no-win-no-fee service work?
We charge a low flat fee only payable upon successful claim resolution, with no upfront costs or hidden fees.
What insurance claims can you assist with?
We specialise in TPD, income protection, trauma/terminal illness claims and denied insurance claim appeals.
How long do claims typically take?
Most claims resolve within three months, though complex cases may take longer depending on insurer cooperation.
Do I need a lawyer for my insurance claim?
Most insurance claims settle outside court - our advocates provide equivalent expertise at lower cost.
What success rate do you have?
We maintain a 98% success rate across all insurance claim types since our 2019 establishment.
Are services available Australia-wide?
Yes, we provide insurance claim advocacy services to clients in all Australian states and territories.
Reviews (2)
Kat A.
Dec 01, 2020
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Kate and Andy are kind, knowledgeable, professional and very good at what they do. I am very satisfied with the whole process from start to finish. I have already recommended them to a few other people in the same situation as myself. Thanks guys x
Sarah Kent
Nov 13, 2020
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Kate is amazing at what she does. Her knowledge and experience in the insurance industry is fantastic and she's able to help her clients fill out the paperwork properly and guide them through what is generally a very stressful and confusing time when making a claim.
