Business Details
Your Trusted Commercial Insurance Partner in Australia
We are a new breed of insurance broker committed to delivering tailored solutions that go beyond traditional coverage. With a focus on personal relationships and industry expertise, we specialise in mitigating risks for businesses across diverse sectors. Our team of seasoned professionals combines deep market knowledge with proactive risk management strategies to protect our clients' assets and balance sheets. Through strong partnerships with local and international insurers, we negotiate competitive terms while maintaining a client-centric approach.Our innovative mindset challenges conventional practices, ensuring we deliver forward-thinking solutions that align with evolving market demands. Backed by a track record of successful claims resolution and client retention, we prioritise transparency, accountability, and long-term value creation for every business we serve.
Services
General Insurance
Workers Compensation
Professional Risks
Transport Logistics
Funds Management
Highlights and features
- We maintain long-standing relationships with major insurers for superior negotiation power
- Our team specialises in industry-specific risk management strategies
- We provide 24/7 claims support with guaranteed 24-hour response times
- Our brokers hold advanced certifications in commercial insurance products
- We implement innovative risk mitigation frameworks tailored to client needs
What people say
Exceptional claims support
Industry-specific knowledge
Proactive risk management
Competitive terms
Personalised service
Services
General Insurance
Our general insurance solutions protect businesses against property damage, liability claims, and operational disruptions. We offer customised policies for industries including hospitality, healthcare, and professional services. With access to major insurers, we secure comprehensive coverage that adapts to evolving risks while maintaining cost-effectiveness for our clients.
Workers Compensation
We provide tailored workers' compensation programs that combine statutory compliance with proactive workplace safety strategies. Our solutions include risk assessments, claims management, and return-to-work coordination. By focusing on injury prevention and efficient claims resolution, we help businesses reduce premiums and maintain productive work environments.
Professional Risks
Our professional indemnity insurance covers legal liabilities arising from business advice or services. We specialise in solutions for financial planners, healthcare professionals, and consultants. The coverage includes legal defence costs, compensation claims, and regulatory investigations while supporting compliance with industry standards.
Transport Logistics
We offer comprehensive transport insurance for goods in transit across road, sea, and air networks. Our coverage protects against damage, theft, and delays while incorporating risk management strategies for logistics operations. Policies are customised for importers, exporters, and freight companies operating domestically and internationally.
Funds Management
Our funds management insurance solutions safeguard financial assets and investment portfolios. We provide coverage for property investment trusts, managed funds, and real estate portfolios. The policies address property damage, liability risks, and business interruption while supporting compliance with regulatory requirements for asset managers.
People
Paul Hines
Executive Chairman
With over 25 years in insurance broking, Paul leads strategic direction while maintaining active client relationships. He specialises in corporate governance and risk management frameworks for large enterprises.
James Telford
Chief Executive Officer
James oversees daily operations with a focus on innovation and client service excellence. He has implemented digital transformation initiatives that improved claims processing efficiency by 40% across the organisation.
Carlo Gentili
Executive General Manager - Broking Strategy
Carlo develops strategic partnerships with insurers while managing hospitality sector accounts. His team has secured 15+ new market entrants for commercial insurance products in the past five years.
Charles Galayini
Executive General Manager - Strategic Growth
Charles leads business development initiatives with a focus on expanding professional lines coverage. He has grown this sector by 300% since joining the company in 2018 through targeted market negotiations.
Helen Li
Executive General Manager - Finance
Helen manages financial operations and compliance while overseeing insurance product costing analysis. Her financial strategies have improved client premium structures while maintaining 98% retention rates.
Questions
What industries do you specialise in?
We specialise in hospitality, healthcare, professional services, transport logistics, and funds management insurance solutions.
How quickly do you handle insurance claims?
Our claims team responds within 24 hours and prioritises urgent cases with dedicated support specialists.
Do you offer multi-policy discounts?
Yes, we provide bundled insurance packages that offer cost savings across multiple coverage types.
Can you help with international insurance coverage?
Through our global insurer partnerships, we arrange coverage for international operations and freight movements.
What risk management resources do you provide?
We offer free risk assessments, safety training materials, and regulatory compliance guidance to policyholders.
How do you negotiate better insurance terms?
Our brokers leverage 20+ years of insurer relationships and market data to secure competitive pricing and coverage enhancements.
Videos
Reviews (5)
Steve Gagel
Jan 04, 2021
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Positive:Professionalism,Responsiveness,Value
Absolutely appreciate the depth of knowledge in the hospitality industry and personable action by both Charles and Luke to actively assist my clients achieve better outcomes.
Absolutely appreciate the depth of knowledge in the hospitality industry and personable action by both Charles and Luke to actively assist my clients achieve better outcomes.
Dinesh Pillutla
Oct 25, 2020
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I have been a client of GSA Insurance brokers for over 10 years and they have been very professional, timely, and with an excellent customer centric focus. Having spoken to clients that I have referred to GSA, the feedback is very consistent with my views. I have no hesitation in referring clients in the future to the GSA team. Needless to say, the wonderful charitable work done by the firm and its staff via KidsXpress to supporting children's mental health deserves a special mention.
Jane O'Brien
Oct 17, 2020
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Positive:Professionalism,Responsiveness
We are a small family business. GSA were really helpful, Happy to advise us on a few issues.
Returned our emails and calls promptly.... very professional!
We are a small family business. GSA were really helpful, Happy to advise us on a few issues.
Returned our emails and calls promptly.... very professional!
Philip Joseph
Jun 30, 2020
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I have know the people at GSA for a number of years, and have always been very comfortable in dealing with them and referring them to our clients. They are very well respected business, who have built very close relationships with their clients.
Patrick Brown
Jun 29, 2020
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Positive:Professionalism,Quality,Responsiveness,Value
GSA are one of the most respected and professional businesses in the insurance world. Their dedicated and passionate staff have allowed GSA to build a culture without peer and they will always go to the nth degree to ensure the most favourable outcome for their clients. Could not recommend highly enough.
GSA are one of the most respected and professional businesses in the insurance world. Their dedicated and passionate staff have allowed GSA to build a culture without peer and they will always go to the nth degree to ensure the most favourable outcome for their clients. Could not recommend highly enough.
