Business Details
14 Years
experience
Specialist Strata Insurance Solutions in North Sydney
At Longitude Insurance, we specialise exclusively in strata insurance, offering tailored solutions for Bodies Corporate. Since our establishment in 2012, we have built a reputation as a leading strata insurance specialist underwriting agency in Australia. Our dedicated approach ensures bespoke policy coverage, backed by our partnership with Chubb Insurance. We prioritise seamless collaboration with brokers, leveraging our underwriting expertise and deep strata knowledge to deliver market-leading specialist cover. Our team of industry experts provides dedicated claims management, ensuring prompt and empathetic support during challenging times.With a focus on residential, commercial, and mixed-use strata buildings, we offer comprehensive coverage options, including market value protection, equipment breakdown cover, and office bearers' benefits. Our loyalty bonus programme rewards long-term clients with enhanced protections, reflecting our commitment to sustained client relationships. We maintain transparency through detailed policy wordings and guides, while our stable of industry leaders ensures innovative, customer-centric service. Our North Sydney headquarters supports nationwide operations, with a team dedicated to continuous improvement in strata insurance solutions.
Services
Strata Insurance
Residential Coverage
Commercial Coverage
Mixed-Use Coverage
Claims Management
Policy Customisation
Broker Support
Loyalty Benefits
Details
- Year established: 2012
Highlights and features
- We offer exclusive strata insurance expertise since 2012
- Our team provides dedicated broker support for tailored solutions
- We deliver market-leading cover for residential and commercial strata properties
- Our claims process prioritises prompt action and empathetic communication
- We maintain strong financial security through Chubb Insurance backing
Services
Strata Insurance
Specialist insurance for strata-titled properties, offering comprehensive protection for residential, commercial, and mixed-use buildings. Our policies include market value coverage, equipment breakdown protection up to $20M, and debris removal beyond sum insured limits. We provide tailored solutions addressing unique risks in high-value schemes and co-insurance placements.
Claims Management
Dedicated claims service prioritising rapid response and empathetic support. Our team coordinates with specialist service providers to ensure efficient resolution, maintaining clear communication throughout the process. We focus on minimising disruption for insured parties during challenging times.
Broker Support
Tailored assistance for insurance brokers, including policy customisation, underwriting expertise, and dedicated account management. Our team provides technical support and market insights to help brokers deliver optimal solutions for their clients' strata insurance needs.
Policy Customisation
Flexible policy features allowing tailored protection, including optional office bearers' cover, statutory fines protection, and enhanced defence costs. We offer custom solutions to meet specific strata insurance obligations and risk profiles.
Loyalty Programme
Rewards for long-term clients with three consecutive years of coverage, including complimentary floating floor boards and additional defence cost protections. This programme recognises sustained relationships with our insured Bodies Corporate.
People
Luke Scott
General Manager
16+ years in insurance, including decade-long strata expertise. Specialises in complex strata schemes with high asset values and unique risk profiles. Leads underwriting strategy and technical development.
Tena Dedic
National Distribution Manager
20+ years strata experience with expertise in team leadership and stakeholder collaboration. Focuses on client needs over product sales, maintaining strong industry relationships.
Gary Serian
National Distribution Manager
Experienced insurance professional with background in business development and strategic partnerships. Brings expertise from previous roles at SUU and IAG to support broker relationships.
Jonathan Reeve
National Distribution Manager
Over a decade in strata insurance with experience across claims, underwriting, and relationship management. Develops national partnerships to expand portfolio reach.
Emma Sawyer
Business Relationship Manager WA
Transitioned from claims to relationship management with strata management background. Focuses on Western Australia operations with customer service expertise.
Questions
What types of strata insurance do you offer?
We provide residential, commercial, and mixed-use strata insurance with customisable coverage options.
Are your policies backed by a major insurer?
Yes, our policies are underwritten with Chubb Insurance Australia Limited.
Do you offer loyalty benefits?
Clients with 3+ consecutive years receive complimentary coverage enhancements through our loyalty programme.
How can brokers access support?
Our dedicated distribution managers provide tailored assistance to brokers nationwide.
Reviews (4)
Lara Hays
Aug 17, 2021
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Something like - 2 years ago I wouldnt have recommended Longitude to anyone due to poor claims, and customer service, However today I highly recommend Longitude. Their services have improved dramatically and claims and customer service that the QLD market is receiving is great and they seem to constantly be improving. If you are in QLD I would certainly recommend giving them a go, you wont get disappointed.
Dennis Poullos
Nov 29, 2019
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Absolutely garbage . Rejected claim and decided not to inform myself or my strata body . Found contractual loophole to avoid paying fair claim . I personally recommend if your part of a strata committee or run strata to avoid them like the plaige . Will recommend all my friends and family as well as business associates to have nothing to do with them . Unfortunately cannot review less than 1 star
Britteny Smith
Nov 10, 2019
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I really disliked their service, and they were very disrespectful to me and i witnessed them being rude to other customers. I recommend looking for a different insurance company, as this company will waste your time and money.
Andrew Smith
Jul 07, 2019
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These guys are building insurers for body corporates. You can assume anyone who gave them five stars was paid to do so. I'd give them zero stars if that was an option. Took months to respond to our claim, then gave us an out-of-hand rejection, despite the contents insurer having already decided we had a legitimate claim and agreeing to replace the carpets. Don't deserve to be in business.
