Rentsure

Business Details

Specialist Rental Vehicle Insurance Solutions

Rentsure is a specialist insurance provider dedicated to serving the unique needs of rental vehicle fleets across Australia. With over four decades of combined industry expertise, our team delivers tailored insurance solutions designed to mitigate risks, streamline claims processing, and ensure operational continuity for fleet operators. Our approach combines deep sector knowledge with innovative digital tools to create a seamless experience for clients. We prioritise understanding each client's specific requirements, offering comprehensive coverage options and proactive risk management strategies.

Backed by strong partnerships with leading insurers and a commitment to technological advancement, Rentsure provides end-to-end protection that evolves with the dynamic rental vehicle industry. Our in-house claims team ensures rapid resolution and minimal downtime, while our fleet protection strategies are continuously refined to address emerging challenges. Through this holistic approach, we empower rental businesses to focus on growth with confidence in their risk mitigation framework.

Services

Rental Vehicle Insurance Claims Management Risk Assessment Fleet Protection Digital Claims Portal Under-Excess Claims Accident Management Policy Structuring Telematics Integration Coverage Analysis

Highlights and features

We offer 40+ years of specialized insurance expertise for rental vehicle fleets
Our digital-first claims process reduces downtime by 15% through instant reporting
We provide tailored coverage for 6+ fleet types including car share and rideshare
Our in-house claims team delivers rapid resolution with direct repairer coordination
We combine industry knowledge with telematics integration for proactive risk management

What people say

Efficient results Professional and responsive Real-time reporting Best outcome Dedicated team

Website

Update Listing

Services

Rental Vehicle Insurance

Specialised insurance solutions for rental vehicle fleets with coverage tailored to operational needs. Our policies protect against damage, liability, and operational disruption while incorporating risk management strategies. Designed for businesses with minimum fleet sizes ranging from 10-50 vehicles depending on type.

Digital Claims Processing

24/7 digital claims portal with QR code incident capture and real-time tracking. This system enables instant reporting, reduces administrative burden by 15%, and facilitates direct coordination with preferred repairers for faster vehicle recovery.

Risk Management

Proactive strategies to reduce exposure and improve safety for rental fleets. Services include telematics integration, compliance guidance, and customised risk assessment frameworks developed through 40+ years of industry experience.

Under-Excess Claims

Self-service system for managing smaller claims with automated workflows and custom dashboards. Provides full visibility and control while offering optional specialist support for complex cases.

Accident Replacement Coverage

Specialised insurance for accident replacement fleets with minimum 20+ vehicles (50+ in Victoria). Includes comprehensive coverage and risk management strategies tailored to short-term vehicle replacement operations.

People

Luke Kelly

Managing Director

Driving DKG's strategic direction since 2017, Luke focuses on innovation and customer experience. With a Diploma of Insurance Broking and prior operational leadership roles, he brings extensive industry expertise.

Robert Kelly Jr

Director

Director with 15 years' experience in insurance and risk management. Educated at Central Queensland University and ANZIIF, he contributes deep knowledge of motor fleet operations and underwriting.

Simon Donovan

Executive GM - Commercial

Leading commercial operations since 2019, Simon has 20+ years in car rental and sales. His international experience and University of Wales science degree inform strategic business solutions.

David Heaume

Chief Underwriting Officer

With 35+ years in insurance, David oversees underwriting and risk assessment. His extensive motor-risk expertise shapes our comprehensive fleet protection strategies.

Allan O'Brien

Chief Operating Officer

Leading claims management since 2020, Allan applies 20+ years in insurance and accident management. His expertise ensures efficient claims resolution and operational continuity for clients.

Questions

What types of rental fleets do you insure?

We cover traditional rentals, car share, leasing, subscription, rideshare (50+ vehicles), and accident replacement fleets with minimum fleet sizes ranging from 10-50 vehicles depending on type.

How does your digital claims process work?

Our QR code incident capture and online portal enable instant reporting, with 24/7 submission access and direct repairer coordination to reduce downtime by 15%.

What sets Rentsure apart from other insurers?

Our 40+ years of fleet-specific expertise, in-house claims team, telematics integration, and tailored coverage options designed specifically for rental vehicle operators.

Do you offer under-excess claims management?

Yes, we provide a self-management system with real-time tracking and optional specialist support for under-excess claims.

What areas do you service?

We provide coverage nationwide across Australia for eligible fleet operators.

Reviews (7)

Write a Review

Daniel Kearney

Apr 11, 2021 Report

At East Coast Car Rentals we went through a thorough process to find a suitable insurer and since signing up with Rentsure over a year ago they have been great to work with. It wasnt just competitive policy pricing that got them over the line but the fact they have a great team that goes above to help us out as clients, answering any questions or queries we have and guiding us through all our insurance related matters. I can highly recommend using Rentsure.

Tom Grove

Mar 21, 2021 Report

Positive:Professionalism,Quality
Rentsure helped me with my first fleet policy and gave me consistent guidance as to how the policy could evolve has been a key part of helping my business in the first year of trading.

Michael Green

Feb 20, 2021 Report

SMD Lawyers has been providing its legal assistance to Rentsure for a number of years. Throughout that time we have always found their management and claims team to be extremely professional, knowledgeable and client conscious. They are the only rental car insurer we recommend due to their philosophy of always acting in the best interests of their clients.
Michael Green - Managing Director

Nadine Venturato

Oct 19, 2020 Report

Ask what market value is. For our van via camplify premium insurance rentsure offered $10000. We had previously had cover for $20000 due to extras and upgrades. Didnt find out till needed to make claim that significantly under insured. Now trying to ask for review with evidence of vans for sale that are all more than offered value except one renovators delight. Not had any correspondence at all from them to my appeal. Pay the little bit extra and get agreed value so you know where you stand.

Central Coast Car Rentals

Nov 16, 2019 Report

The Rentsure staff are a pleasure to deal with. The service is great. Claims process is very simple and quick. They're an absolute necessity in the running of our business.

John Astle

May 26, 2019 Report

Rentsure have partnered our car rental business for several years - smooth processing of renewals and claims with great customer service.

Sharon Reiter

Dec 10, 2018 Report

We have a truck Company and every claim has been a painful process. They tried to make us pay half for an engine, when the truck needed to be written off. We had one truck that was written off but they still want us to pay premiums even after paying the excess! Company needs to learn their policies and stop making rules to suit themselves... They also need to stop ignoring their clients communication during the week and then emailing late on a Friday afternoon so you cannot respond til Monday, this has happened a few times to us, very fustrating!