Metlife Insurance L

Business Details

Trusted Life Insurance & Health Solutions

Metlife Insurance L has been a trusted provider of life insurance and health solutions for over 150 years, combining global expertise with a deep understanding of local needs. We specialise in offering tailored insurance products, including life, trauma, income protection, and total and permanent disability cover, designed to protect individuals and families during life's unexpected moments. Our commitment to innovation is reflected in our award-winning 360Health program, which provides policyholders with access to mental wellness, nutrition, and fitness resources to promote long-term health.

With a focus on simplicity and transparency, we ensure a streamlined claims process, delivering prompt and fair settlements supported by recovery services that help claimants return to work efficiently. Partnering with financial advisers and superannuation funds, we offer modular cover options, dedicated support, and digital tools to meet diverse client needs. Our team of experienced professionals is dedicated to delivering exceptional service, underpinned by a strong financial foundation and a customer-centric approach that prioritises peace of mind and financial security.

Services

Life Insurance Trauma Cover Income Protection Total Permanent Disability Cover 360Health Services Superannuation Insurance Corporate Insurance Adviser Partnerships Claims Support Mental Health Assist

Highlights and features

We offer over 150 years of global insurance expertise tailored to Australian needs.
Our 360Health program provides award-winning wellness services to support long-term health.
We maintain high claims approval rates and efficient settlement processes.
We partner with financial advisers to deliver customised, modular insurance solutions.
Our recovery support services achieve an 85% return-to-work rate during claim waiting periods.

What people say

Efficient claims process Award-winning wellness services Strong adviser partnerships Tailored insurance solutions Reliable support

Website

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Services

Life Insurance

Life Insurance provides financial protection for your loved ones in the event of your death. Our policies offer flexible coverage options to meet individual needs, ensuring your family's financial security. With competitive rates and straightforward claims processing, we help safeguard your legacy.

Trauma Cover

Trauma Cover offers a lump sum payment if you're diagnosed with a serious medical condition like cancer or heart disease. This financial support helps manage treatment costs and maintain stability during recovery. Our policies include multi-claim options for ongoing protection.

Income Protection

Income Protection replaces a portion of your income if you're unable to work due to illness or injury. Our policies provide ongoing financial support, ensuring you can meet living expenses while focusing on recovery. Flexible terms adapt to your employment situation.

360Health Services

360Health Services deliver comprehensive health and wellness support, including mental health resources, nutrition guidance, and fitness programs. These services aim to improve long-term health outcomes and prevent chronic conditions. Accessible to policyholders, they promote proactive well-being management.

Claims Support

Claims Support ensures a transparent and efficient claims process, with decisions typically finalised within 10 days of receiving documentation. Our dedicated team provides guidance throughout the process, offering recovery services to help claimants return to work and regain independence.

People

Tom Moyson

Head of Group Sales and Corporate Retention

Tom leads MetLife's group sales and corporate retention efforts, focusing on strategic partnerships and client relationships. With extensive experience in insurance and corporate strategy, he drives growth through tailored solutions and collaborative approaches to meet client needs.

Katrina Mellor

Head of Delivery

Katrina oversees MetLife's delivery operations, ensuring efficient claims processing and customer service excellence. Her leadership focuses on improving customer outcomes through streamlined processes and a commitment to transparency and fairness in all client interactions.

Questions

What types of insurance does MetLife Australia offer?

MetLife provides life insurance, trauma cover, income protection, total permanent disability cover, and corporate insurance solutions tailored to individual and business needs.

How does MetLife's claims process work?

MetLife aims to finalise claims within 10 days of receiving documentation, with a focus on transparency, fairness, and providing recovery support to help claimants return to work.

What is the 360Health program?

360Health offers award-winning wellness services, including mental health support, nutrition advice, and fitness programs, designed to improve long-term health outcomes for policyholders.

Can I get insurance through my superannuation?

Yes, MetLife offers insurance products available through superannuation funds, providing cost-effective coverage that integrates with your retirement planning.

Reviews (6)

Write a Review

Natasha Miller

Jul 28, 2021 Report

Positive:Professionalism,Quality,Responsiveness,Value
Very happy with Met life insurance company. I had a car accident in 2019 where was not my fault and u had an injury. I had a Very helpful and understanding case manager Ly Nguyen. Thank you Ly so much for all your support.

Elizabeth Haynes

Jan 18, 2021 Report

The case manager I was given appeared to have no sympathy about being off work and having bills to pay . I have worked 49 years and was not well but tried to work one day a work at home , though some days were difficult . My case manager even though I sent my payslips , as soon as receiving them it still took some times up to and over two weeks to get the payment organised let alone paid . NOT helpful when you have accounts and bills to pay

Nick Mckay

Oct 22, 2020 Report

After an initial check I was sent the paperwork promptly for a claim but, due to an unexpected mental health episode(s) didn't ever get round to filling it out. Subsequently the people at met life look like they are going to meet my informal request on a claim, and after not being able to work in my trained position for years.
MetLife have obviously taken note of recent advice and decided to keep their customers a priority, after some bad publicity in the sector. Thanks again guys, good to have some financial security in these uncertain times!!
10/10

B. M.

Aug 14, 2020 Report

Had to make an income protection claim. A little initial confusion about payment date. Always paid on time. Phone call every month to check how I'm going. I never read the reviews prior to purchasing insurance and only when I had to claim. I was nervous as to whether I'd get paid due to other reviews, I have not had a problem. Monthly payments take some getting used to but otherwise can't fault. Been claiming since February.

Val Hudson

Jun 23, 2020 Report

I also would give a negative review if I could. I disclosed an existing heart condition and they asked for clarification, when I sent them through a brief medical history they questioned things on the report that were'nt even current medical conditions, like diabetes in pregancy over 30 years ago, or some tablets I took for 3 days. Their medical history consent form also allows them to distrubute your medical and private history including senitive material how ever they seem fit. Shocking breach of the privacy laws.

Balraj Singh

Jan 17, 2020 Report

Premium is quite affordable compared to many other insurance companies. The customer service is fairly good too. But the real character of the insurance companies is seen when you make a claim. I haven't made a claim yet, so I cannot comment on that.