Business Details
45 Years
experience
IT Solutions Built for You
Established over 40 years ago, J.H. Computer Services has grown to become Western Australia's premier IT solutions provider. Our team of certified professionals combines decades of local experience with strategic partnerships with global technology leaders like Microsoft, Apple, and Draytek to deliver tailored IT solutions. We specialise in managed services, remote support, and data backup solutions designed to meet the unique needs of corporate, government, and SME clients across Western Australia. Our commitment to technical excellence is demonstrated through industry accreditations and a customer-centric approach that prioritises long-term partnerships over transactional relationships. With our head office strategically located in South Perth, we provide both on-site and remote support services that combine cutting-edge technology with personal service. Our investment in ongoing staff training ensures our team maintains expertise across emerging technologies while delivering reliable solutions for legacy systems.We differentiate ourselves through our ability to customise service level agreements that align precisely with client requirements, supported by our status as Western Australia's exclusive distributor of Draytek networking solutions. Our warehouse and logistics team ensures timely delivery of hardware and peripherals from leading brands, while our technical support staff provides both reactive and proactive IT management services. We maintain rigorous quality control processes across all operations, from product distribution to onsite installations, ensuring consistent delivery of our 'Built for You' promise. Our local ownership and operational history provide clients with confidence in our long-term commitment to the Western Australian market.
Services
Managed Services
Remote Support
Data Backup
Phones
Adhoc Services
Warranty Support
Sales
Consultancy
Maintenance
Repairs
Details
- Year established: 1981
Highlights and features
- 40+ years of local IT expertise in Western Australia
- Exclusive distributorship of Draytek networking solutions in WA
- Certified partnerships with leading technology brands
- Customised service level agreements for managed IT services
- Combination of on-site and remote support capabilities
Associations and certifications
- Microsoft
- Acer
- Dell
- Lexmark
- Panasonic
- Mitsubishi
- Hewlett Packard
- Draytek
Services
Managed Services
Our managed services provide comprehensive IT infrastructure management tailored to business requirements. We offer server management, network monitoring, cybersecurity protection, and IT asset lifecycle management through custom service level agreements. With proactive maintenance and performance optimisation, our clients benefit from reduced downtime and predictable IT costs while maintaining full compliance with industry standards.
Remote Support
Industry-leading remote support services enable rapid resolution of IT issues without onsite visits. Our technicians use secure remote access tools to diagnose and fix problems across operating systems and network configurations. This service reduces response times and call-out fees while maintaining strict data security protocols for clients across Western Australia.
Data Backup
Comprehensive data backup solutions protect critical business information against loss or corruption. We implement automated backup systems with multiple redundancy layers and disaster recovery protocols. Clients receive regular verification reports and guaranteed recovery time objectives to ensure business continuity in case of equipment failure or cyber incidents.
Phones
Custom business phone system solutions accommodate conferencing needs, multi-location deployments, and mobile workforce requirements. We supply and configure VoIP systems, PBX solutions, and unified communications platforms from leading manufacturers. Our implementations ensure seamless integration with existing IT infrastructure while providing scalable communication capabilities.
Adhoc Services
Flexible IT support for non-standard requirements and one-off projects. Our team addresses unique technical challenges across hardware, software, and network environments. From legacy system integration to emergency troubleshooting, we provide tailored solutions that complement our regular service offerings while maintaining the same quality standards.
People
Jennifer Clay
Chief Executive Officer
Leading J.H. Computer Services with over 25 years in the IT industry, Jennifer drives strategic growth while maintaining our commitment to local ownership and technical excellence.
Tim Sargent
General Manager
With 18 years of IT management experience, Tim oversees daily operations ensuring our service delivery maintains the highest standards across all business functions.
Daniel Goldman
Systems Administrator
Daniel manages our internal IT infrastructure and client server environments, bringing 12 years of systems management expertise to ensure optimal performance and security.
Ryan Nelson
Sales Manager
Ryan leads our sales team with a decade of technology sales experience, focusing on matching client needs with the most appropriate IT solutions.
Antoni Garac
Sales Account Manager
Specialising in business client relationships, Antoni has 8 years of experience delivering tailored IT solutions that align with organisational growth strategies.
Questions
What geographic areas do you service?
We primarily service clients across Western Australia, with our head office located in South Perth and distribution capabilities statewide.
What technology partners do you work with?
We maintain certified partnerships with Microsoft, Apple, Acer, Dell, Lexmark, Panasonic, Mitsubishi, Hewlett Packard, and are Western Australia's exclusive Draytek distributor.
Do you offer after-hours support?
Our standard business hours are Monday-Friday 8:30am-5pm, with remote support services available outside these hours through prior arrangement.
What types of businesses do you work with?
We serve corporate clients, government agencies, and SMEs across Western Australia with customised IT solutions tailored to their specific requirements.
What service level agreements do you offer?
We create custom SLAs based on client needs, covering response times, maintenance schedules, and support levels for both managed services and adhoc requirements.
Do you provide hardware sales and support?
Yes, we supply and support computer hardware and peripherals from leading brands including Acer, Dell, and Apple, with warranty support included.
Reviews (3)
Kristan Thomas
Sep 21, 2020
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Brought my laptop here to have a faulty fan replaced. When I picked the laptop up, I found the case covered in scratches and the screen covered in what appeared to be food. This company clearly has zero concern for its customer's devices - take your computer (and your business) to one that does.
Rachel Lees
May 24, 2018
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Such an amazing experience with these guys, so helpful and easy to talk to and they wont break the bank! would definitely reccomend to anyone with computer and hard drive problems!
Kim Findlay
Jul 26, 2016
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I had major notepad frustration issues last week that prevented my screen from working at all-that's code for I lost my na na at the time. But alas, Jennifer and the team at JH Computors fixed it up like new in a day and even cleaned it up so it now purrs like a V8 engine. Thanks Guys!!
