Business Details
11 Years
experience
Emergency
services
Your Trusted IT Partner in East Perth
Tecnic Group has established itself as Western Australia's leading managed service provider, delivering comprehensive IT solutions since 2015. With over a decade of industry experience, our team specialises in managed IT services, cybersecurity, cloud computing, and tailored technology roadmaps for businesses across diverse sectors including healthcare, legal, accounting, and hospitality. We combine technical expertise with 24/7 support to ensure minimal downtime, enhanced productivity, and robust data protection for our clients.Our commitment to excellence is demonstrated through a 98% customer satisfaction rate and successful completion of 1,500+ projects. We maintain strong partnerships with industry leaders like Microsoft and AWS to deliver cutting-edge solutions. Our proven track record includes resolving critical IT crises with rapid response times and providing strategic guidance to align technology investments with business growth objectives.
Services
Managed IT Services
Cyber Security
IT Consulting
Cloud Services
Remote IT Support
VoIP Phone Systems
Software Support
IT Project Management
Details
- Year established: 2015
Highlights and features
- 10 years proven track record in Perth's IT sector
- 24/7 support with average response time under 3 minutes
- Tailored technology roadmaps aligned with business objectives
- 98% customer satisfaction rate from 1,500+ completed projects
- Specialist expertise in healthcare IT compliance and security
What people say
Prompt efficient service
Knowledgeable professionals
Minimal downtime
Excellent support
Timely resolutions
Services
Managed IT Services
Our managed IT services provide continuous monitoring and maintenance of business technology infrastructure. This proactive approach minimises downtime while ensuring optimal system performance. Clients benefit from predictable costs, enhanced security, and dedicated support tailored to their specific operational needs.
Cyber Security
Comprehensive cybersecurity solutions protect businesses from digital threats through advanced threat detection, network security, and data encryption. Our services include regular security audits, staff training, and implementation of industry-leading protection protocols to safeguard sensitive business information.
IT Consulting
Expert IT consulting services help businesses develop technology strategies aligned with their growth objectives. We assess existing systems, identify improvement opportunities, and implement customised solutions to enhance operational efficiency and digital transformation.
Cloud Services
Cloud-based solutions enable businesses to access secure, scalable technology infrastructure with flexible pricing models. Our cloud services include migration assistance, system integration, and ongoing support for cloud-based applications and data storage solutions.
Remote IT Support
24/7 remote IT support ensures rapid resolution of technical issues without requiring on-site visits. Our technicians provide immediate assistance through secure remote connections, minimising business disruption while maintaining high service quality standards.
Questions
What IT services do you offer for healthcare providers?
We specialise in healthcare IT compliance, medical software support (Best Practice, Medical Director), and secure data management systems tailored to Australian healthcare regulations.
Do you provide after-hours emergency IT support?
Yes, our 24/7 support team responds to critical IT emergencies with an average answer time of 3 minutes to minimise business disruption.
How do you handle cybersecurity for accounting firms?
We implement advanced threat protection, secure network configurations, and regular security audits specifically designed for accounting practices' sensitive financial data.
Can you support cloud migration projects?
Yes, our cloud specialists provide end-to-end migration services including planning, implementation, and ongoing support for cloud-based infrastructure and applications.
What software platforms do you support?
We support major business platforms including Office 365, Agentbox, Best Practice, Medical Director, and industry-specific software across multiple sectors.
How do you ensure business continuity during IT crises?
Through proactive monitoring, redundant systems, and rapid response protocols that maintain operations during technical emergencies while implementing permanent solutions.
Reviews (3)
John Carcione
Nov 26, 2018
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Josh was very helpful. I needed IT services on a few occasions and he was very professional and had everything sorted and fixed for me in a very quick turn around time.
June Quinsee
Dec 03, 2017
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The hosting I had my site on abruptly closed leaving my website down and I had no idea how to fix it. I know nothing about websites and the technical side and I had no back up.
Josh worked endlessly and patiently to find my website, fix broken links and get it up and running again. I found Josh to be very patient and helpful in an extremely stressful situation.
Josh I want to say thank you so much for all your help. I appreciate your kindness, understanding and patience and most of all your expertise and professionalism in fixing my website.
Josh worked endlessly and patiently to find my website, fix broken links and get it up and running again. I found Josh to be very patient and helpful in an extremely stressful situation.
Josh I want to say thank you so much for all your help. I appreciate your kindness, understanding and patience and most of all your expertise and professionalism in fixing my website.
Kat B.
Aug 07, 2017
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Very reliable and knowledgeable service. We went through a few IT contractors before finding the Tecnic team. I have found Josh and David always willing to go the extra mile, having saved our neck on more than 1 occasion with their constant IT security and monitoring. I can not recommend them highly enough. Thanks, guys!
