Business Details
35 Years
experience
Your Trusted Partner for Disability Support in Western Australia
Interchange WA has been dedicated to supporting West Australians with disability since 1991. Our mission is to empower individuals to live fulfilling lives through personalized NDIS support services across Perth and the Peel region. We prioritize individuality, respect, and belonging, offering tailored solutions in home living, community access, and plan management. With a neighborhood-based approach, our experienced teams foster meaningful relationships and local connections.We advocate for zero tolerance against abuse, ensuring safety and ethical standards. Our services include 24/7 support, daily living skills training, and specialist disability accommodation. We collaborate with families and NDIS providers to build comprehensive support networks. Our values drive every action, creating inclusive communities where everyone thrives. With over 30 years of experience, we remain committed to innovation and excellence in disability support.
Services
Supported Independent Living
Specialist Disability Accommodation
NDIS Plan Management
Community Access Programs
Daily Living Skills Support
Transport Solutions
Shared Management Services
Short-Term Accommodation
Personal Care Services
Host Arrangements
Details
- Year established: 1991
Highlights and features
- 33+ years of disability support experience in Western Australia
- Neighborhood-based teams with local community expertise
- 24/7 support options for high-intensity needs
- NDIS-registered provider with specialist accommodation expertise
- Zero tolerance approach to abuse and neglect
Associations and certifications
- Australian Charities and Not-for-profits Commission (ACNC)
Services
Supported Independent Living
Our Supported Independent Living (SIL) services empower individuals with disabilities to live independently in shared homes across Perth and Peel. With 24/7 support ratios from 1:3 to 1:1, we provide personalized care in purpose-built accommodations. Our trained teams facilitate daily living skills development while maintaining safety and autonomy for residents with diverse needs.
Specialist Disability Accommodation
We offer NDIS-funded Specialist Disability Accommodation designed for individuals with high support requirements. Our accessible properties feature reinforced ceilings for hoist installations, wheelchair-accessible facilities, and sensory-friendly environments. Each SDA home is strategically located near community amenities while maintaining secure, comfortable living spaces tailored to specific accessibility needs.
NDIS Plan Management
Our experienced team handles all financial aspects of NDIS plans including budget tracking, invoice processing, and compliance reporting. We work directly with providers to ensure seamless payments while offering clear monthly statements. This service helps participants maximize their funding allocation without administrative burdens, with fees fully covered by NDIS.
Daily Living Skills Support
We develop personalized programs to enhance independence in everyday activities including personal care, cooking, budgeting, and transport navigation. Our support workers provide tailored guidance for skill development in home and community settings. The program focuses on building confidence through practical experience with progressive skill acquisition frameworks.
Community Access Programs
Our community engagement services connect participants with local activities, interest groups, and social networks. Support workers facilitate meaningful community participation by matching individuals with suitable recreational, educational, and volunteer opportunities. We emphasize relationship-building and skill development through structured community outings and events.
People
Nicki Dyson
Executive Manager People & Culture
Nicki leads Interchange WA's commitment to ethical practices and staff development. With extensive experience in disability services, she ensures high standards of care while promoting a culture of transparency and continuous improvement across all operations.
Questions
What NDIS services does Interchange WA WA offer?
We provide Supported Independent Living, Specialist Disability Accommodation, NDIS Plan Management, Daily Living Skills training, Community Access programs, and Shared Management solutions across Perth and Peel regions.
How do I access Interchange WA WA's disability support services?
Contact us via phone or email to discuss your needs. Our team will help determine eligibility and develop a personalized support plan aligned with your NDIS funding arrangements.
Are your accommodation services available statewide?
Our specialist housing options operate across Perth and Peel regions including Mandurah, Rockingham, Gosnells, and surrounding areas with neighborhood-based support teams.
What support hours do you offer?
We provide 24/7 support for accommodation services with office hours Monday-Friday 8am-5pm. Emergency support arrangements are available for after-hours assistance.
How do you ensure service quality and safety?
We follow strict NDS Zero Tolerance Framework standards, maintain ACNC registration, and implement continuous staff training programs. Regular quality assurance audits ensure compliance with all regulatory requirements.
Can I choose my support workers?
While we prioritize matching preferences, our neighborhood model ensures consistent teams familiar with local communities. We work closely with participants to build effective support relationships.
Reviews (5)
Trevor Young
Sep 17, 2021
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My carer Kylie Blakemore is a superstar.She has a high work rate; morals and ethics. When she arrives after i have been fed we cook the weeks food. I chop and grate while she cooks. during this time she plays my saved play list on her phone while we compete to name artist and titles as we dance to the music. She has become part of my family so much that my sisters in the USA and South Africa contact her for a status report. I have applied and received a companion card so that we can do outings e.g. to the Perth Museum, Elizabeth Key or for bush walks, For my 60th birthday instead of a parachute
Nicki Dyson
Jul 26, 2021
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Very proud to be working with a great organisation and to be part of an awesome team. Love to see our values being lived throughout all our work to help people with disability live a good life.
Verica Bozanic
Jan 26, 2021
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So far were happy with the service that Intrchange is providing us. We have been with them for 10 years. Each time I needed help with anything, there was always someone available to help. I know there are improvements that can be done but like I said were happy
Mandy Cain
Nov 08, 2019
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Interchange is an organisation that believes strongly in Inclusion, employment and independent living. My son Christopher is also excited to go out and do different activities with his support worker. I ambproud to say, thanks to Interchange, Chris now has his own gardening business and thrives with it. I would highly recommend Interchange to any age and guarantee you will be happy.
John Griffiths
Oct 27, 2019
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My friend was going to sign up for services with this company in conjunction with the plan management she received with interchange through NDIS. Well, I can't say I have a good word to say about this company. First meeting they scheduled, the service coordinator failed to show up to. Said later she was sick, but failed to infor her prospective client, just didn't show up. Second incident started when the follow up interview was conducted. Everything that was informed to my friend was entirely changed once they had her signed onto a service agreement. This is a direct breach on contract. Third
