Business Details
20 Years
experience
Emergency
services
Trusted Integrated Building Services in Australia
Established in 2006, Aizer Group has evolved from an insurance repair specialist into a comprehensive integrated building services company. With over 100 full-time employees and offices in Brisbane, Gold Coast, Sydney, and Rockhampton, we deliver end-to-end solutions across Australia's eastern seaboard. Our expertise spans aged care, education, residential, commercial, retail, and hospitality sectors, supported by a 24/7 service line for urgent needs. Our team combines skilled tradespeople with disciplined project managers to ensure quality outcomes, backed by proprietary software systems for operational efficiency. We maintain compliance with Australian and international standards through our integrated management system, prioritising safety, health, and quality in all operations.With a history of managing over 90 Accor refurbishments and major projects for clients like Queensland Health and Transurban, we demonstrate deep industry experience. Our commitment to training and development ensures continuous skill enhancement across our workforce, including apprentices and cadets. Recognised with awards for business excellence and youth employment initiatives, we partner with local organisations to support community development. Our scalable operations, supported by 400 pre-qualified subcontractors, enable rapid response to major events while maintaining consistent service quality.
Services
Insurance Repairs
Building Solutions
Property Services
Restoration Services
Metal Roofing
Details
- Year established: 2006
Highlights and features
- We offer 15+ years of experience in building services across Australia
- Our 24/7 Response Centre ensures immediate assistance for urgent needs
- Integrated approach combines insurance repairs, construction, and maintenance
- 100+ skilled employees and 400 pre-qualified subcontractors ensure scalability
- Committed to safety standards and community development initiatives
Services
Insurance Repairs
Specialised insurance repair services covering domestic and commercial claims. Our team handles emergency make-safes, assessments, and full restoration. With licensed tradespeople and 400 subcontractors, we deliver end-to-end solutions for property damage claims.
Building Solutions
End-to-end building solutions from project inception to completion. Specialising in high-volume commercial fitouts and refurbishments across hospitality, education, and retail sectors. Our experienced team delivers projects for major Australian brands with minimal disruption.
Property Services
24/7 preventative and reactive maintenance services for electrical, plumbing, and building systems. Our dedicated response team handles emergency repairs while managing long-term asset maintenance programs. Services include energy efficiency initiatives and capital works projects.
Restoration Services
Specialist restoration for fire, water, and storm damage. Services include mould remediation, odour removal, and trauma decontamination. Our rapid response teams handle emergency repairs and complete property restoration to pre-damage condition.
Metal Roofing
Metal roofing solutions including new installations, re-roofing, and guttering. With 15+ years' experience, our specialists provide durable roofing systems for residential and commercial properties. Services include maintenance programs and emergency roof repairs.
Questions
What building sectors does Aizer Group work in?
We operate across aged care, education, residential, commercial, retail, and hospitality sectors with nationwide coverage.
Do you offer emergency building services?
Yes, our 24/7 Response Centre provides immediate assistance for urgent maintenance and repair needs.
How do you handle large-scale projects?
With 100+ employees and 400 subcontractors, we scale operations while maintaining quality through our integrated management systems.
What insurance coverage do you have?
We maintain public liability, professional indemnity, and workers compensation insurance with all required trade licences.
Can you handle multi-location projects?
Yes, we've completed over 90 national refurbishment projects for major hotel chains and commercial clients.
Do you provide preventative maintenance?
Yes, we offer comprehensive preventative maintenance programs including asset registers and energy efficiency initiatives.
Reviews (4)
Josh Berry
Jun 17, 2021
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Had the unfortunate displeasure of having Aizer manage our insurance claim from the Halloween Hail Storm of 2020. They didn't communicate with us at all. It was the builder who kept us up to date the whole time (contracted builder from another company). Every now and then we would get an email from the claims adjuster with incorrect claims from Aizer such as stating that works were complete or items had been delivered when they hadn't. You hear stories of dodgy companies when it comes to insurance claims but Aizer takes cake. They claimed that the storm didn't damage my shed when there is a hole
Tonchi
May 19, 2021
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They rip off there workers by not paying ther overtime correctly. So there workers are don't do a good job because, why should they. I will never use this company again.
Neville Holmes
Mar 23, 2021
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RACQ home assistance seem to use this organisation. No dramas with RACQ or the tradesman sent to fix things up for us. There was quote to be supplied that had to be followed up several times. Their call centre is difficult to understand and manner in which they conduct themselves is less than good. They get 2 stars because tradesman that called was great - follow up with call centre deserved a negative star review..
Jay Jay
Jun 26, 2020
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We had made a claim through insurance company RACQ as we had a pipe burst in our ceiling causing somewhat damage throughout.
RACQ themselves were very helpful throughout this process, as they had told us that the Aizer Group will be taking over from here once our excess had been paid.. Well all we can say is that it had all gone down hill from the beginning when they actually turned up here on our property! Our blinds were damaged throughout the demolition and afterwards the cleaners that they had organised couldn't even clean up correctly (another long story), along with they had removed particular
RACQ themselves were very helpful throughout this process, as they had told us that the Aizer Group will be taking over from here once our excess had been paid.. Well all we can say is that it had all gone down hill from the beginning when they actually turned up here on our property! Our blinds were damaged throughout the demolition and afterwards the cleaners that they had organised couldn't even clean up correctly (another long story), along with they had removed particular
