Business Details
43 Years
experience
Your Trusted Insurance Broker in Melbourne
Established in Melbourne 40 years ago, Great Wall Insurance Services has evolved from a family business into a leading Asian Australian insurance brokerage. Backed by Steadfast (ASX: SDF), Australasia's largest general insurance broking group, we serve clients ranging from sole traders and SMEs to multinational corporations. Our team of 13 professionals, fluent in English, Mandarin, Cantonese, and other Chinese dialects, specialises in tailored insurance solutions for businesses, landlords, tradies, professionals, community groups, and event organisers.With deep expertise in liability, cyber, construction, and professional indemnity insurance, we prioritise long-term client relationships and efficient claims resolution. Our commitment to cultural understanding and industry knowledge positions us as trusted advisors in both local and international markets.
Services
Business Insurance Packages
Liability Insurance
Cyber Insurance
Construction Insurance
Professional Indemnity
Event Liability Insurance
Travel Insurance
Landlord Insurance
Community Group Insurance
Personal Accident Insurance
Details
- Year established: 1983
Highlights and features
- We offer 40 years of specialist insurance experience in Australian and Asian markets
- Our team provides multilingual support in English, Mandarin, and Cantonese
- We leverage Steadfast's national network for competitive insurance solutions
- We specialise in complex insurance needs for tradies, professionals, and community groups
- We guarantee efficient claims resolution with personalised service
Associations and certifications
- AFSL No. 226873
What people say
Efficient claims handling
Friendly team
Professional service
Multilingual support
Tailored solutions
Services
Business Insurance Packages
Comprehensive insurance solutions for businesses of all sizes, including ISR insurance and management liability coverage. We specialise in tailored packages for SMEs and multinational corporations. Our brokers ensure protection against cyber risks, property damage, and professional liabilities.
Liability Insurance
Specialist liability insurance for businesses, landlords, and community organisations. Covers public liability, product liability, and volunteer worker accidents. We provide custom solutions for construction projects, events, and professional services.
Construction Insurance
Tailored insurance for builders, developers, and owner-builders. Includes construction all risks, equipment insurance, and personal accident coverage. We support residential and commercial projects with risk management expertise.
Community Group Insurance
Specialist insurance for cultural associations, sports clubs, and faith-based organisations. Offers protection for places of worship, community events, and volunteer workers. Includes liability and property damage coverage.
Cyber Insurance
Comprehensive cyber risk management solutions for businesses. Covers data breaches, cyber attacks, and business interruption losses. We provide tailored policies for professional services and technology-dependent operations.
People
Frankie Chen
Managing Director
With over 25 years in insurance broking, Frankie leads our team with expertise in commercial risk management. He holds ANZIIF accreditation and a CIP designation.
Maggie Chen
Business & Compliance Manager
Maggie oversees compliance and operations with qualifications in law and business. She ensures regulatory excellence across our insurance solutions for corporate clients.
Rebecca Qu
Claims Manager
Rebecca manages claims resolution with a financial planning background. She streamlines processes to ensure timely outcomes for business and personal insurance claims.
Beatrice Yuen
Renewals Officer
Beatrice handles policy renewals with Certificate IV in Financial Services. She maintains client relationships and ensures continuity in insurance coverage.
Lily Cheng
Account Manager
Lily provides client support with a Masters in Applied Finance. She specialises in business insurance solutions and risk assessment for SMEs.
Questions
What types of insurance do you specialise in?
We specialise in business packages, liability insurance, cyber insurance, construction insurance, and community group coverage. Our brokers also handle personal accident and travel insurance.
How can I get a business insurance quote?
Contact us with your business details, activities, and insurance requirements. Our team will provide a tailored quote within one business day using our broker network.
Do you support non-English speaking clients?
Yes, our team speaks English, Mandarin, Cantonese, and other Chinese dialects to assist diverse business owners and community groups.
Are you part of a larger insurance network?
We're majority-owned by Steadfast (ASX: SDF), Australasia's largest general insurance broking group, giving clients access to extensive industry resources.
How do you handle insurance claims?
Our dedicated claims manager streamlines the process with regular updates. We prioritise efficient resolution while maintaining transparent communication throughout the claims process.
Reviews (3)
Group Racing
Oct 11, 2021
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Delighted with service. I had a complex insurance issue to deal with. Frankie who answered the phone, worked with me to sort it out. Exceptional service and Frankie was very responsive. Thank you!
Estherino Pascal
Mar 05, 2021
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The staff are very professional, helped me to find a cheaper policy for each years renewal! Couldnt be more satisfied at their service!
Gee Man
Feb 16, 2021
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Critical:Professionalism,Quality,Responsiveness
The guy working there ( Frankie Chen ) is
Very unprofessional, He doesnt pick calls, reply msgs or emails. He is a absolutely time waster. Very disappointed.
The guy working there ( Frankie Chen ) is
Very unprofessional, He doesnt pick calls, reply msgs or emails. He is a absolutely time waster. Very disappointed.
