Business Details
13 Years
experience
Your Trusted IT Service Management Partner
Abacus Systems has been developing customizable and cost-effective IT Service Management software solutions since 2013. Our Aegis Service Desk and Aegis Help Desk products offer modular, scalable systems designed to streamline internal and external support operations for organizations of all sizes. With built-in form creation tools and pre-configured setups, we minimize development and maintenance costs while enabling businesses to build unique infrastructures tailored to their specific needs. Our software supports ITIL frameworks but remains fully customizable for non-ITIL implementations, providing flexibility without compromising functionality. The Aegis suite includes integrated modules for incident management, problem tracking, change control, asset management, and knowledge repositories, all accessible via web-based interfaces.Backed by global client testimonials, our solutions serve diverse industries including telecommunications, healthcare, finance, and education. We prioritize user-friendly design, rapid deployment, and comprehensive support, offering free technical assistance and obligation-free demos to ensure client satisfaction. Our commitment to continuous improvement is reflected in regular software updates that address evolving business requirements while maintaining affordability compared to competitors.
Services
Service Desk Management
Help Desk Software
ITIL Compliance
Asset Management
Incident Tracking
Problem Management
Change Control
Knowledge Repository
Web Self-Service
Defect Tracking
Details
- Year established: 2013
Highlights and features
- We offer IT service management solutions with over 20 years of continuous software development expertise
- Our modular systems allow seamless integration of incident, problem, and change management processes
- We provide free technical support and obligation-free product demonstrations
- Our software supports both ITIL-compliant and customised non-ITIL implementations
- We deliver global client support with documented success across multiple industries
What people say
Excellent after sales support
Prompt and helpful
Highly customizable
User-friendly features
Timely resolution
Services
Service Desk Management
Aegis Service Desk provides comprehensive ITIL-compliant service management with integrated modules for incident tracking, problem resolution, and change control. Our solution enables businesses to automate administrative tasks while maintaining flexibility for custom workflows. The system supports global organisations through web-based access and distributed team capabilities.
Help Desk Software
Aegis Help Desk offers an intuitive platform for managing customer and internal support requests with integrated asset management. The software reduces operational costs through automated prioritisation and self-service portals. Customisable data entry forms allow organisations to implement tailored solutions without programming expertise.
Defect Tracking
Aegis Defect Tracking system provides complete visibility into problem resolution processes with configurable escalation paths. The solution supports quality assurance through detailed defect analysis and reporting. Organisations benefit from streamlined workflows that reduce resolution times across software development and IT operations.
Web Self-Service
Our web self-service functionality enables 24/7 customer access for incident logging and progress tracking. The system reduces support costs while improving customer satisfaction through real-time updates. Implementation requires no additional software installation for remote support teams.
Asset Management
Integrated asset management modules provide complete visibility over hardware and software resources. The system maintains detailed configuration records with audit trails for compliance purposes. Organisations benefit from improved resource allocation and lifecycle management capabilities.
Questions
What ITIL processes does Aegis Service Desk support?
Aegis Service Desk fully supports ITIL processes including incident management, problem management, change management, configuration management, and service level management.
Can I customise the software without programming knowledge?
Yes, our built-in form designer allows configuration of data entry fields and workflows without programming expertise.
Is web-based access available for remote teams?
Yes, Aegis products include web client access for distributed support teams with no software installation required.
What support options are available?
We provide free online technical support for registered products with prompt assistance for installation and operational queries.
How does the software handle service level agreements?
Automated SLA monitoring prioritises at-risk incidents with configurable escalation paths and alert notifications.
Can I try the software before purchasing?
Yes, we offer free demonstrations and trial versions with no obligation for prospective customers.
Reviews (1)
Allan Egan
Aug 04, 2020
Report
Positive:Professionalism,Responsiveness
We recently hired an additional two employees and engaged Abacus Systems to provide all the hardware and update our IT Services. They were friendly and professional throughout and provided great advice. I will definitely use them again in the future. Thanks to Derek and his team.
We recently hired an additional two employees and engaged Abacus Systems to provide all the hardware and update our IT Services. They were friendly and professional throughout and provided great advice. I will definitely use them again in the future. Thanks to Derek and his team.
