Business Details
Your Trusted Psychology & Counselling Services in Melbourne
Outlook Matters is a progressive psychology and counselling practice based in Melbourne's northern suburbs. Our team of highly skilled psychologists and counsellors brings extensive experience across diverse specialisations, delivering evidence-based services tailored to adults, children, and adolescents. We prioritise collaborative care, working closely with clients to address mental health challenges, life transitions, and developmental needs through telehealth and community-based sessions.As a certified NDIS provider, we support individuals with disabilities while maintaining a commitment to accessibility, equity, and cultural respect. Our practice integrates clinical expertise with innovative service development, ensuring clients receive comprehensive, client-centred support aligned with their unique goals.
Services
Psychology Services
Counselling Services
NDIS Assessments
Child Behavioural Support
Anxiety & Panic Treatment
Life Transition Support
Career Assessment
Trauma Counselling
Family Therapy
Pain Rehabilitation
Highlights and features
- We offer experienced psychologists and counsellors with diverse specialisations.
- Our services are available via telehealth and in-community settings.
- We are a certified NDIS provider supporting disability services.
- Our collaborative approach ensures tailored treatment plans.
- We utilise evidence-based practices for effective mental health solutions.
Associations and certifications
- NDIS
- AHPRA
Services
Psychology Services
Our psychology services address depression, anxiety, trauma, and developmental disorders using evidence-based therapies. Clients receive personalised treatment plans through telehealth or in-person sessions, focusing on improving mental wellbeing and coping strategies. Our clinicians specialise in conditions ranging from everyday stress to complex psychological disorders.
NDIS Assessments
We provide comprehensive NDIS assessments for autism, learning difficulties, and developmental delays. Our specialists create tailored support plans aligned with funding guidelines, ensuring participants receive appropriate interventions. Services include diagnostic evaluations and ongoing therapy for individuals with disabilities across Melbourne.
Counselling Services
Counselling addresses relationship issues, grief, body image concerns, and life transitions. Our registered counsellors use cognitive behavioural therapy and expressive techniques to help clients navigate emotional challenges. Sessions focus on building resilience and developing practical solutions for personal growth.
Child Behavioural Support
Specialised interventions for children with behavioural issues, social skills deficits, and school-related challenges. Therapists employ play therapy and family collaboration to address developmental needs. Services include parent guidance to reinforce positive outcomes in home and educational environments.
Career Assessment
Career assessment services help clients navigate job transitions and workplace challenges. Using psychometric testing and skills analysis, we identify strengths and suitable career paths. Our approach combines vocational counselling with practical strategies for workplace success and satisfaction.
People
Rachel Canavan
Managing Director, Principal Clinical Psychologist
Rachel specialises in clinical psychology, pain management, and sand play therapy. With experience in health and education sectors, she supervises clinicians and provides workshops. Clients appreciate her down-to-earth approach and expertise in treating diverse mental health concerns.
Sara Davies
Counsellor
Sara focuses on child and adolescent therapy using cognitive behavioural and expressive therapies. She supports clients with anxiety, school refusal, and social skills development. Her client-centred approach creates safe spaces for young people to explore emotional challenges.
Kimberley Ram
Client Operations Manager
Kim leads NDIS operations with over a decade of customer service experience. She manages client relationships and ensures tailored support for participants. Outside work, she enjoys motorcycling and visual arts.
Questions
What mental health services do you offer?
We provide psychology and counselling for depression, anxiety, trauma, relationship issues, and life transitions using evidence-based therapies tailored to adults, children, and families.
Are you an NDIS registered provider?
Yes, we are a certified NDIS provider offering assessments and therapy for autism, developmental delays, and disability support across Melbourne's northern suburbs.
How can I book an appointment?
Contact our intake team via phone or online form to schedule a free 10-minute consultation. We'll match you with the appropriate practitioner based on your needs.
Do you offer telehealth services?
Yes, we provide telehealth sessions for clients who prefer online therapy, ensuring accessible mental health support regardless of location.
What areas do you service?
Our services cover Melbourne's northern suburbs including Heidelberg, Bundoora, Reservoir, and surrounding areas with both in-person and telehealth options.
What is your cancellation policy?
We require 24 hours' notice for appointment cancellations to avoid charges. Please contact us via phone, SMS, or email to reschedule your session.
Reviews (3)
Thomas
Aug 15, 2020
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I've had a great experience with Sylvia, and the entire set up is very welcoming & calming, right down to a small kitchenette to make yourself a tea etc.
David Cunning
Aug 24, 2018
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Rachel is Very kind and welcoming and has helped me a lot with anxiety and depression issues. I highly recommend this psychology practice.
Jason Eldridge
Aug 26, 2015
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I refer my patients to Outlook Matters when they need a psychologist and I always get great feedback. Rachel runs a very professional service that I highly recommend.
