Business Details
Emergency
services
Your Trusted IT Support Partner in Melbourne
Your I.T. Guy has been serving Melbourne's home users and small businesses for over a decade, specialising in reliable computer repair solutions. Our CompTIA A+ certified technicians combine industry expertise with cutting-edge tools to resolve hardware, software, and networking issues efficiently. We prioritise on-site service across Melbourne Metro, offering same-day appointments without additional charges during standard operating hours. Our commitment to technical excellence is demonstrated through a 95% on-site resolution rate for common issues like virus removal and system optimisation. We maintain strict professional standards while providing transparent pricing and clear communication throughout every service interaction.Our team's technical proficiency extends to wired and wireless network configuration, data recovery, and cloud backup solutions tailored to individual client needs. Customer satisfaction is reinforced through a comprehensive 12-month warranty covering both parts and labour for all upgrades and replacements. Operating with full transparency, we ensure clients understand potential risks while maintaining responsibility for their data security. Our telephone support complements field services, providing continuous technical assistance for ongoing client needs.
Services
Computer Repairs
Virus Removal
Network Setup
PC Optimisation
Data Recovery
Cloud Backup
Hardware Upgrades
Highlights and features
- 10+ years of Melbourne-based computer repair experience
- CompTIA A+ certified technicians with industry-recognised expertise
- Same-day service available across Melbourne Metro
- 95% on-site resolution rate for common computer issues
- 12-month warranty covering parts and labour
Associations and certifications
- CompTIA A+
What people say
Prompt, caring and expert help
Fast and efficient
Reliable and trustworthy
Professional service
Saved the day
Services
Computer Repairs
Our certified technicians diagnose and fix hardware and software issues for desktops and laptops. Using advanced diagnostic tools, we resolve common problems like system crashes, component failures, and performance issues. Our on-site service includes immediate repairs where possible, with clear communication about required part replacements and associated costs.
Virus Removal
Specialised malware detection and elimination using industry-leading security tools. We remove viruses, spyware, and ransomware while preserving critical data. Post-removal system checks ensure complete threat elimination and implement preventive measures against future infections. Service includes security software recommendations and safe browsing guidance.
Network Setup
Professional wired and wireless network configuration for home and small business environments. We optimise network security, implement firewall protection, and ensure reliable device connectivity. Services include router configuration, network troubleshooting, and performance optimisation for both residential and office settings.
PC Optimisation
Comprehensive performance enhancement for slow computers through disk cleanup, registry optimisation, and resource management. Our technicians identify and remove unnecessary programs, optimise startup processes, and improve overall system responsiveness. Recommended for systems experiencing gradual performance degradation over time.
Data Recovery
Professional data retrieval services for failed storage devices using specialised recovery tools. We recover lost files from hard drives, SSDs, and USB devices following accidental deletion, hardware failure, or system corruption. Service includes assessment of recovery possibilities and secure data transfer to replacement storage media.
Questions
Do you service both home and business clients?
We specialise in supporting Melbourne households and small businesses with computer and IT needs.
What areas do you cover?
Our on-site services are available across Melbourne Metro areas.
How quickly can you respond to urgent issues?
Same-day service is available without extra charges during our operating hours.
Are your technicians qualified?
All our technicians hold CompTIA A+ certification with ongoing professional development.
What warranty applies to repairs?
We provide a 12-month warranty covering both parts and labour for all repair work.
Reviews (3)
Jo Buff
Aug 09, 2020
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Just want to say a huge "Thankyou"to the team at Your I.T.Guy. A big shout out to Lachie for his time, patience and care helping me transfer everything from my old Iphone to my new one and Ipad and then synchronising it all to my computer. Our businesses and family have used this company on a number of occasions now for other technical issues and their expertise, prompt service and attention to detail has saved us so much time. Thanks again team.
Princess Ze Da
Jan 21, 2017
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Disgusting service. Didn't fix my pc. They came back again under warranty and left my pc in worse condition. I then spent 4 months chasing up a refund. I only got that refund after threatening to report them. The receptionist also tried to act like she knew nothing about this when she was the person I had spoken to on the phone every time I called.
Katie Batty
Dec 05, 2016
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Great service! Excellent price, went the extra mile to install all other programs. Highly recommended!
