Business Details
44 Years
experience
Emergency
services
Trusted Insurance Brokers in Adelaide
Holdfast Insurance Brokers has been a family-owned and operated business since 1982, delivering innovative insurance solutions with a personalised approach. As part of the Steadfast Group, Australia's largest insurance broker network, we leverage extensive industry connections to negotiate tailored coverage for clients across business and personal insurance sectors. Our team of specialists, with over 30 years of collective experience, prioritises client needs by interpreting complex insurance jargon and managing policies annually to ensure ongoing suitability.With offices in Adelaide and Darwin, we provide nationwide support, backed by a dedicated claims team that streamlines the process during critical times. Our commitment to transparency, absence of automated systems, and holistic service model distinguish us in an industry where one-size-fits-all solutions often fall short. By acting as advocates rather than insurers, we ensure clients receive coverage aligned with their unique circumstances, supported by premium funding options and direct communication channels with brokers.
Services
Business Insurance
Personal Insurance
Claims Management
Premium Funding Options
Policy Reviews
Details
- Year established: 1982
Highlights and features
- We offer 40+ years of family-owned insurance expertise
- Our brokers specialise in tailored business and personal insurance solutions
- Dedicated claims team manages your case from start to finish
- Part of Australia's largest insurance broker network for competitive rates
- No automated systems speak directly to experienced brokers
Associations and certifications
- Australian Financial Services Licence (AFSL)
What people say
Personalised approach
Efficient service
Real people
Quick response
Tailored solutions
Services
Business Insurance
We provide comprehensive protection for retail, office, trade, and industrial businesses across Australia. Our specialists ensure asset and profit coverage through tailored policies negotiated with major insurers. With brokers in Adelaide and Darwin, we offer nationwide support for risk management and claims resolution.
Personal Insurance
Our Personal Lines Team secures customised coverage for vehicles, property, and travel needs. As part of Australia's largest broker network, we access exclusive benefits and negotiate competitive rates while maintaining direct client communication without automated systems.
Claims Management
Dedicated claims consultants manage incidents from notification to resolution, coordinating with insurers and repairers. We prioritise timely outcomes and keep clients informed throughout the process, with emergency assistance available through partner providers.
Premium Funding Options
Flexible payment solutions help clients manage insurance costs when upfront payment isn't feasible. Brokers assess eligibility for premium funding arrangements, ensuring continuous coverage while accommodating financial circumstances through structured payment terms.
Policy Reviews
Annual policy assessments ensure insurance programs evolve with changing client needs. Our specialists re-evaluate risk profiles and market offerings to maintain optimal coverage levels, adjusting policies for evolving business operations or personal circumstances.
People
Kelly Keast
Managing Director
With over 30 years in insurance broking, Kelly leads Holdfast's strategic direction while maintaining hands-on client relationships. Her expertise spans complex commercial risk management and corporate governance.
Matt Hughes
General Manager
Matt oversees daily operations across Adelaide and Darwin offices, ensuring service excellence in business and personal insurance divisions. He specialises in broker training and insurer negotiations.
Linda Bell Booth
Claims Manager
Leading the claims team, Linda coordinates complex loss assessments and insurer communications. Her 20+ years in claims management focus on expedited resolutions and client advocacy during critical periods.
Tony May
Senior Account Manager
Based in Darwin, Tony specialises in Northern Territory commercial insurance requirements. He provides tailored risk solutions for remote operations and construction projects across northern Australia.
Karen Hicks
Authorised Representative
Karen manages personal insurance portfolios with emphasis on motor and property coverage. Her client-focused approach ensures clear policy explanations and responsive service for individual policyholders.
Questions
What insurance products does Holdfast offer?
We provide business insurance (property, liability, workers' compensation) and personal insurance (car, caravan, travel) with specialist options like cyber liability and marine coverage.
How do I lodge a claim?
Submit claims online via our website using your policy number, or contact our claims team directly at (08) 8273 0900 during business hours for assistance.
Do you offer payment plans for insurance premiums?
Yes, we arrange premium funding options for eligible clients needing structured payments while maintaining continuous coverage through negotiated terms with insurers.
What areas do you service?
We operate nationwide from Adelaide (head office) and Darwin offices, supporting clients in all Australian states and territories with local market expertise.
Reviews (2)
Geordie Ritchie
Jun 11, 2021
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I have been with holdfast insurance for a while now... They have all been lovely and easy to communicate with. I have recently been put onto Karen for my insurance - she is incredibly helpful, she asked comprehensive questions about my practice to ensure that she has all the information she needs. She explains everything thoroughly and is readily available. I really appreciate her support.
Thomas Parish
Jan 12, 2021
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I have my car insurance through Holdfast, I was having trouble finding good cover with my age and my chosen car to insure. Holdfast found me a range of great quotes and helped my cashflow significantly by being able to pay monthly for no extra. I also have been through the Claims process which was very fast and friendly. Highly recommend to just give them a call to compare your current insurance its worth the time.
