Business Details
48 Years
experience
Emergency
services
Australia's Leading Strata Insurance Specialists
Established in 1978, CHU Underwriting Agencies has become Australia's leading specialist in strata insurance solutions. As a wholly owned subsidiary of Steadfast Group Ltd, we combine decades of industry expertise with a commitment to innovation and customer-centric service. Our team of over 70 claims managers ensures swift, empathetic resolution of complex insurance claims, supported by a national network of specialists. Recognised as Underwriting Agency of the Year five times by ANZIIF and three times by Insurance Business Australia, we maintain rigorous standards of excellence across residential, commercial, and community association insurance.With comprehensive coverage for over 1 million properties nationwide, our policies include unique benefits like 24/7 emergency assistance, 21-day cooling-off periods, and new-for-old replacements. Our Building Resilience Services and CHU Assess division provide proactive risk management beyond traditional insurance, while our financial strength is demonstrated through partnerships with QBE Insurance and transparent operational practices. This combination of specialist focus, proven reliability, and continuous improvement has cemented our position as Australia's most awarded strata insurance underwriter.
Services
Residential Strata Insurance
Commercial Strata Insurance
Community Association Insurance
Contents Insurance
Landlord Insurance
Details
- Year established: 1978
Highlights and features
- 45+ years specialising in strata insurance solutions
- 24/7 emergency claims service with rapid response
- Comprehensive coverage without optional extras needed
- Award-winning claims team with 70+ dedicated managers
- Nationwide network of building resilience specialists
Associations and certifications
- ANZIIF Underwriting Agency of the Year
- Insurance Business Australia Underwriting Agency of the Year
- Claims Team of the Year 2024
What people say
Quick claims resolution
Comprehensive coverage
24/7 emergency support
Award-winning service
Transparent policies
Services
Residential Strata Insurance
Comprehensive coverage for residential strata properties including building structures, common areas, and liability protection. Covers storm, fire, and malicious damage while meeting legal requirements across all Australian states. Includes catastrophe insurance and legal liability coverage up to $30 million. Designed for apartments, units, and townhouses with tailored solutions for state-specific regulations.
Commercial Strata Insurance
Specialised protection for commercial strata properties covering common areas in office buildings, shopping centres, and industrial estates. Includes liability coverage for business premises and tailored solutions for mixed-use developments with both residential and commercial tenants. Meets insurance requirements for commercial property owners corporations across Australia.
Community Association Insurance
Coverage for community associations protecting shared infrastructure like roads, utilities, and recreational facilities. Designed for large land subdivisions with mixed residential and commercial properties, providing legal liability protection and damage coverage for common areas while complementing individual lot owners' policies.
Contents Insurance
Protection for personal possessions against damage or loss from storms, fire, theft, and floods. Covers items like furniture, electronics, and valuables with optional accidental damage cover. Includes up to $30 million legal liability protection and portable contents coverage for items used away from home.
Landlord Insurance
Comprehensive protection for rental properties covering building contents, loss of rent, and tenant-related damage. Includes coverage for malicious damage by tenants, rent default protection, and legal liability up to $30 million. Designed for strata units and community association properties with specific coverage for investment property risks.
Questions
What is strata insurance and what does it cover?
Strata insurance covers building structures and common areas in shared properties like apartments, including damage from storms, fire, and liability claims for injuries on common property.
Do I need both strata and contents insurance?
Yes, strata insurance covers building structures while contents insurance protects personal belongings inside individual units.
How do I make a claim?
Submit claims online 24/7 through CHUniverse or contact our emergency hotline for immediate assistance with claims assessment and resolution.
What areas does CHU operate in?
We provide insurance solutions across all Australian states and territories including NSW, VIC, QLD, SA, WA, and ACT.
What additional services are included?
We offer Building Resilience Services, CHU Assess for damage evaluations, and 24/7 emergency assistance with our national specialist network.
How are claims handled for complex incidents?
Our 70+ claims managers use empathetic expertise to coordinate all stakeholders, ensuring timely resolution for complex cases like major weather events.
Reviews (7)
Joan Tuckwell
Nov 07, 2021
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It was difficult to give a rating of my Insurance claim due to the fact that the initial handling was through Crawford Restoring and enhancing lives, businesses and communities, which I understand were acting on behalf of CHU. After submitting my claim and supporting documents to Crawford, I found the process and communication with the Crawford agent nothing less than a disaster and extremely frustrating. After a number of emails, texts and phone calls I was advised that the original contact had left my 'case' in limbo!! To this point if I was I asked for a rating I would have given it a MINUS
Tom Kay
Sep 17, 2021
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Critical:Professionalism,Quality,Responsiveness,Value
Failed to respond to my insurance claim, highly not recommended, will take them further
Failed to respond to my insurance claim, highly not recommended, will take them further
Tom Kay
Sep 06, 2021
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Critical:Professionalism,Quality,Responsiveness,Value
Failed to respond to my insurance claim, highly not recommended, will take them further
Failed to respond to my insurance claim, highly not recommended, will take them further
Cveta Phillips
Jun 12, 2021
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Very informative and helpful staff. Answered all questions without hesitation. Knowledgeable and friendly.
Kate Kl
Jan 11, 2021
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Critical:Quality
Don't pick this insurer if your body corporate recommend them. They will denied their liability regardless. Their underwriting agent, their assessor are under the same umbrella. They disregarded people affected by their loss are in distress.
Don't pick this insurer if your body corporate recommend them. They will denied their liability regardless. Their underwriting agent, their assessor are under the same umbrella. They disregarded people affected by their loss are in distress.
Mao Renjie
Jan 02, 2021
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Not take resposibility to the people who suffering hard period... not help at all and try their best to not fullfil the promise.
everyone and strata company need to be careful... they will hire Mclarens to do the job to save their money which should paid to the people who really need it...
everyone and strata company need to be careful... they will hire Mclarens to do the job to save their money which should paid to the people who really need it...
Kate Kl
Oct 19, 2020
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Critical:Quality
Don't pick this insurer if your body corporate recommend them. They will denied their liability regardless. Their underwriting agent, their assessor are under the same umbrella. They disregarded people affected by their loss are in distress.
Don't pick this insurer if your body corporate recommend them. They will denied their liability regardless. Their underwriting agent, their assessor are under the same umbrella. They disregarded people affected by their loss are in distress.
