Business Details
20 Years
experience
Your Trusted Insurance Partner in Mulgrave, VIC
Established in 2006, Insurance By Design has built a reputation for delivering personalized insurance solutions tailored to individual client needs. Our approach prioritizes one-on-one service, ensuring clients avoid impersonal call centres and fragmented departmental interactions. With decades of combined experience across the team, we specialise in general insurance broking, offering expertise in risk assessment, competitive pricing, and claims management. Our commitment to understanding clients' circumstances allows us to design effective, customised insurance strategies. Backed by certifications from ANZIIF and industry affiliations, we maintain a focus on professionalism, transparency, and long-term client relationships.Our team's extensive background in both insurance and client business operations enables us to provide practical, informed advice. We pride ourselves on resolving claims efficiently, minimising business disruption, and maintaining accessibility for ongoing support. This dedication to service quality has fostered enduring partnerships with clients across diverse industries, including SMEs, construction, and hospitality. Our affiliations with United Insurance Group and Thunder Insurance Pty Ltd further strengthen our capacity to deliver comprehensive solutions. Through continuous learning and industry engagement, we ensure our advice remains current and relevant to evolving client needs.
Services
SME Insurance
Cargo Insurance
Travel Insurance
Business Insurance
Gaming Developers Insurance
Details
- Year established: 2006
Highlights and features
- We provide one-on-one service with no call centres or departmental handovers.
- Our team holds certifications from ANZIIF and over 30 years of industry experience.
- We specialise in tailored insurance solutions for SMEs and niche industries.
- We offer competitive pricing with annual reviews to ensure ongoing value.
- We manage claims efficiently, minimising business disruption for clients.
Associations and certifications
- Australian Financial Services Licence No: 327131
- United Insurance Group Pty Ltd ABN: 31 131 564 322
What people say
Personalised service
Easy claims process
Professional and competitive
Industry expertise
Long-term support
Services
SME Insurance
Comprehensive insurance solutions for small to medium enterprises, including liability protection, asset coverage, and business interruption. We assess operational risks to design policies that safeguard against financial losses from accidents, legal claims, or unexpected disruptions. Our brokers ensure SMEs receive competitive premiums while maintaining adequate protection tailored to industry-specific needs.
Cargo Insurance
Global and domestic cargo coverage for goods in transit, protecting against damage, theft, or loss during transportation. We offer policies for both standard shipments and high-value consignments, with options for marine cargo and specialised freight. Our team ensures compliance with international shipping regulations while providing claims support to minimise supply chain disruptions for businesses.
Business Insurance
Multi-risk insurance packages combining property, liability, and operational protections for businesses. Coverage includes machinery breakdown, professional indemnity, directors' liability, and product recall scenarios. We help businesses select policies that address both common and unique risks, ensuring continuity during incidents like fires, legal disputes, or equipment failures.
Travel Insurance
Insurance for personal and business travel, covering medical emergencies, trip cancellations, lost luggage, and unexpected delays. Policies are customisable for domestic and international trips, with options for adventure sports or high-risk activities. We provide 24/7 emergency assistance and streamlined claims processes for travellers.
Gaming Developers Insurance
Specialised insurance for gaming studios, including cyber liability, intellectual property protection, and development risk coverage. We address unique challenges like software piracy, project delays, and legal disputes over digital content. Policies are designed to protect both emerging indie developers and established gaming companies.
People
Justin Landy
Principal / Broking Advisor
With over 30 years in insurance broking, Justin founded Insurance By Design in 2006 after senior roles at international brokers. He holds dual diplomas in financial services and is a Certified Insurance Professional. His expertise spans risk management, commercial policies, and claims resolution for diverse industries.
Gary Redlich
Principal / Broking Advisor
Gary brings 15+ years of broking experience and firsthand SME business knowledge. He specialises in commercial insurance for trades and contractors, focusing on claims management and tailored risk solutions. A NIBA associate member, he prioritises long-term client relationships and personalised service.
Jeff Hart-Crombie
Principal / Broking Advisor
Jeff has over 30 years in general insurance, reinsurance, and underwriting across Australia and New Zealand. His expertise includes corporate risk strategies and senior broking roles. He emphasises professionalism, industry connections, and trust in delivering corporate insurance solutions.
Tom Landy
Broking Advisor
Tom has 40+ years in insurance underwriting and broking. A Certified Insurance Professional with a business degree, he specialises in risk mitigation and competitive policy design. His client-focused approach ensures tailored solutions for both personal and commercial insurance needs.
Ben Redlich
Broker Assistant
Ben transitioned from construction project management to insurance in 2021, bringing problem-solving skills and a Tier 1 broking qualification. He supports clients with policy administration and claims processing, combining attention to detail with a background in managing large-scale projects.
Questions
What types of insurance do you specialise in?
We specialise in SME insurance, cargo coverage, business interruption, public liability, and tailored commercial policies for industries like construction and hospitality.
How do you tailor insurance solutions to individual businesses?
We conduct detailed consultations to understand your operations, assess risks, and design custom policies that align with your specific needs and budget.
Can you assist with insurance claims?
Yes, we provide end-to-end claims support, including documentation submission and liaison with insurers to ensure timely, hassle-free resolutions.
Are your insurance quotes competitive?
We guarantee competitive pricing through our broker network and conduct annual reviews to ensure ongoing value without compromising coverage quality.
Do you offer insurance for niche industries?
Yes, our experience includes gaming developers, earthmoving contractors, and other niche sectors requiring specialised risk management solutions.
