Business Details
31 Years
experience
Emergency
services
Trusted IT Support & Managed Services for Australian Businesses
Established in 1994, IT Networks has built a reputation as a trusted managed service provider delivering corporate-grade IT solutions across Australia. Our team brings over 100 years of combined corporate IT experience, specialising in healthcare, financial services, and not-for-profit sectors. We prioritise proactive problem-solving, fit-for-purpose technology design, and transparent pricing models that align with client needs. Our values of honesty, integrity, and accountability underpin every engagement, ensuring long-term partnerships where client success directly measures our own. With offices in Melbourne and Perth, we offer both onsite and remote support, combining local expertise with national reach.Our technical specialists hold certifications including Microsoft Partner status, Cisco Certified Network Professional, and Australian Cybersecurity Centre Network Partner accreditation. We differentiate ourselves through a unique business model focused on no-surprises pricing, 24/7 system monitoring, and strategic virtual CIO services that future-proof client operations. Our customer-centric approach includes tailored IT strategies, continuous communication, and industry-specific expertise that addresses unique workflow and compliance requirements in sensitive environments.
Services
Managed IT
IT Consulting
Cybersecurity
Cloud Solutions
Business Continuity
Data Backup
Network Security
vCIO Services
Disaster Recovery
Compliance Management
Details
- Year established: 1995
Highlights and features
- We offer 30+ years of combined IT expertise with certified professionals
- Our proactive monitoring prevents 90% of potential IT issues
- Industry-specific solutions for healthcare, finance, and NFP sectors
- Transparent fixed-cost pricing with no hidden fees
- 24/7 Australian-based support with rapid response times
Associations and certifications
- Microsoft Partner
- Cisco Certified
- Australian Cybersecurity Centre Network Partner
What people say
Great team
Proactive support
Improved security
Rapid response
Trusted partner
Services
Managed IT Services
Our proactive IT management ensures 24/7 system monitoring and maintenance for uninterrupted business operations. With automated alerts and remote resolution capabilities, we prevent 90% of potential issues before they impact productivity. Our Melbourne-based engineers provide rapid onsite support when required, backed by enterprise-grade infrastructure and ISO-certified processes.
Cybersecurity Solutions
Comprehensive security frameworks protect against evolving cyber threats through risk assessments, endpoint protection, and encrypted data storage. We implement multi-layered defences including firewalls, intrusion detection systems, and staff training programs to meet Australian Privacy Principles and industry-specific compliance requirements for healthcare and financial institutions.
Cloud Infrastructure
Secure cloud solutions optimise scalability and accessibility while reducing hardware costs. Our Microsoft-certified specialists design hybrid or full-cloud environments with automated backups, disaster recovery protocols, and seamless integration with existing systems. We ensure compliance with Australian data sovereignty laws through localised server configurations.
Business Continuity
Custom continuity plans maintain operations during unexpected disruptions through redundant systems and rapid recovery protocols. We conduct regular risk assessments, implement automated failover mechanisms, and provide quarterly testing to ensure minimal downtime for critical business functions across Melbourne and regional Australia.
IT Consulting
Expert advisory services align IT infrastructure with business growth objectives through technology roadmaps and cost-benefit analysis. Our consultants deliver strategic recommendations on software selection, network optimisation, and digital transformation initiatives, supported by ongoing performance monitoring and quarterly business reviews.
People
Jim Kay
Founder and CEO
With 30+ years in IT leadership, Jim established IT Networks in 1995 after senior roles at ANZ Bank and Telstra. He specialises in strategic technology implementation for SMEs, holding directorships in multiple tech ventures and maintaining active involvement in Australian cybersecurity policy development.
Kim Pham
Technical Services Director
A Microsoft Certified Systems Engineer with Cisco networking expertise, Kim leads technical operations at IT Networks. He focuses on AI-driven workflow automation and cloud architecture, holding a Bachelor of Engineering and contributing to industry innovation through regular speaking engagements at technology conferences.
Questions
What IT services do you specialise in?
We focus on managed IT services, cybersecurity, cloud solutions, and business continuity planning for healthcare, finance, and not-for-profit organisations.
Do you support businesses outside Melbourne?
Yes, we provide remote support Australia-wide with onsite services available in Perth and Melbourne metropolitan areas.
How do you handle emergency IT issues?
Our 24/7 monitoring system detects issues proactively, with priority support numbers for urgent matters outside regular business hours.
What pricing models do you offer?
We use transparent fixed-cost plans based on user numbers, with custom solutions available for larger enterprises requiring dedicated infrastructure.
Are your services suitable for small businesses?
Yes, our scalable solutions start from $6/week for small teams, with flexible plans that grow as your business expands.
How do you ensure data security compliance?
We implement industry-specific security frameworks aligned with Australian Privacy Principles, including encryption, access controls, and regular compliance audits.
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Reviews (1)
Gerard Burmeister
Jul 26, 2020
Report
We have used IT Networks for years in our workplace and have always found the team good to work with and looked after our requirements.
