Business Details
25 Years
experience
Emergency
services
24/7 Private Emergency Medical Care in Chermside
Brisbane Northside Emergency (BNE) is a 24/7 private emergency department established to provide an alternative to public emergency services. Our team of highly experienced emergency-trained specialists delivers fast, expert care for adults and children, with immediate access to diagnostic facilities including radiology and pathology. We prioritise patient comfort and communication, ensuring clear decision-making involvement and coordination with family doctors where possible. Our facility is strategically located adjacent to St Vincents Private Hospital Northside, enabling rapid engagement of specialists for complex cases.Over 90% of our clients are repeat patients, reflecting our commitment to quality care, streamlined processes, and high satisfaction scores. We maintain rigorous quality assurance through patient feedback surveys and continuous process evaluation, ensuring our services meet evolving needs. Our administrative team supports seamless billing, while our clinical staff includes leaders in emergency medicine with decades of combined experience in both public and private sectors.
Services
Emergency medical care
Pain treatment
Paediatric emergencies
Workplace injuries
Diagnostic imaging
Details
- Year established: 2001
Highlights and features
- We offer 24/7 emergency care with no waiting times.
- Our team includes Australia's most experienced private emergency specialists.
- We provide immediate access to radiology and pathology facilities.
- Over 90% of our patients return for repeat visits.
- We coordinate care with family doctors and specialists for continuity.
What people say
Fast treatment
Professional staff
High satisfaction
Efficient diagnostics
Compassionate care
Services
Emergency medical care
Our 24/7 emergency department treats acute injuries, illnesses, and life-threatening conditions. Patients receive immediate attention from specialist doctors, with access to diagnostic imaging and pathology. We prioritise rapid assessment and care for adults and children.
Pain treatment
We address acute pain from injuries, chronic conditions, or medical episodes. Treatments include medication, imaging-guided interventions, and referrals to specialists. Our team ensures timely relief while identifying underlying causes.
Paediatric emergencies
Specialised emergency care for children with injuries, infections, or sudden illnesses. Our staff has expertise in paediatric resuscitation and trauma, ensuring safe, compassionate treatment tailored to young patients.
Workplace injuries
We treat work-related injuries including lacerations, fractures, and chemical exposures. Services include injury documentation, return-to-work planning, and coordination with employers and insurers for streamlined recovery.
Diagnostic imaging
On-site CT and MRI facilities enable rapid diagnosis of emergencies like fractures, internal injuries, or neurological conditions. Results guide immediate treatment decisions, reducing delays in critical care scenarios.
People
Dr Phillip Kay
Director and Founder
Emergency Medicine Specialist with over 35 years' experience. Pioneered private emergency care in Australia in 1987. Former Director of Emergency Medicine at Princess Alexandra Hospital. Leads BNE's clinical and operational strategy.
Dr Roy Mulcahy
Director
Emergency specialist combining surgical and anaesthetic expertise. Co-directed BNE since 2001. Practiced in public/private sectors across Australia and the UK. Focuses on multidisciplinary emergency care solutions.
Caren Palmer
Practice Manager
Manages BNE operations since 2001. Holds a Grad.Dip. in Health Promotion (QUT) and BSc in Urban Health Management. Oversees administrative and billing systems with 20+ years' private emergency department experience.
Sharlene Bennett
Nurse Unit Manager
Registered Nurse with 15+ years in emergency care. Leads BNE's nursing team since 2010. Specialises in patient advocacy and clinical leadership. Pursuing Master of Nursing in Leadership and Management.
Questions
What services does BNE offer?
We treat emergencies like injuries, pain, sickness, paediatric conditions, and workplace injuries. On-site diagnostics include CT and MRI scans.
Is BNE open 24/7?
Yes, we operate 24 hours a day, 7 days a week, with no waiting times for urgent care.
Do I need a referral?
No referral is required. Patients can walk in or be referred by GPs/paramedics.
How are payments handled?
BNE is a private fee-for-service provider. Payment options are discussed during registration.
What if I need hospital admission?
We coordinate transfers to St Vincent’s Private Hospital or other facilities for specialist surgery or inpatient care.
How does BNE ensure quality care?
We use patient feedback surveys, monthly clinical audits, and maintain experienced emergency specialists for continuous improvement.
Videos
Reviews (4)
Warren Brown
Jan 20, 2022
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Not sure how often this hospital turns away sick people but after waiting outside for 30 minutes while they deliberated, I was turned away on Christmas Day because my Covid test was 7 days old not 3 days. The irony of finding no place available in that hospital on Christmas Day was remarkable. The attendant at HSNPH walked me around to The Prince Charles Hospital Emergency Department where they accepted me and diagnosed me with a painful kidney stone. I've had good experiences at HSNPH before but this effort was unsympathetic, uncompassionate, callous and extremely poor.
Dwayne Watkins
Jan 09, 2022
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Took my child in and was seen very quickly. Within a few hours had bloods, X-ray and ultrasound done. Was also given a diagnosis and clear plan forward. Much quicker than public emergency
Winnie W.
Dec 09, 2021
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Bad experience, we got doctor attendance 6 hrs after we arrived. The nurse skills need to be improved, I had a blood test and failed 3times. The last time my blood spill out. The staffs were tired to say sorry, cause this place need to be named one doctor with 100 patients.
Des Shannon
Oct 21, 2021
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The whole team here was really brilliant. I was at BNE on Friday 1st October and Dr Roy and his team were just incredible, my tests were completed quickly and them the treatment of my injuries was carried out in a really efficient, friendly way, Also consideration was given to my wife who was waiting outside due to COVID ,and I would highly recommend BNE at any time.
