Business Details
50+ Years
experience
Emergency
services
Your Trusted Partner for Comprehensive Insurance Solutions
Established in 1927, GIO Insurance has built a legacy of trust and reliability in the Australian insurance industry. Our team of experienced professionals combines decades of expertise with a commitment to innovative solutions, offering tailored coverage for personal and business needs. We pride ourselves on our 24/7 claims service, flexible policy options, and a nationwide network of approved repairers, ensuring quality workmanship with lifetime guarantees. Our dedication to customer satisfaction is reflected in our 4.5/5 rating from over 1,900 reviews, while our community partnerships demonstrate our commitment to social responsibility.With digital tools like the GIO App and transparent pricing structures, we empower customers to manage their policies efficiently while maintaining full transparency about coverage limitations and exclusions.
Services
Car Insurance
Home Insurance
Business Insurance
CTP Green Slip
Roadside Assistance
Landlord Insurance
Commercial Vehicle Insurance
Motorcycle Insurance
Caravan Insurance
Boat Insurance
Details
- Year established: 1927
Highlights and features
- We offer 24/7 claims service for car and home insurance
- Our flexible cover options allow customised excess selections
- We operate a nationwide network of 300+ approved repairers
- Our policies include lifetime repair guarantees on authorised work
- We provide multi-policy discounts for combined insurance packages
What people say
24/7 claims service
Flexible cover options
Lifetime repair guarantees
Multi-policy discounts
Quick claim processing
Services
Car Insurance
Our car insurance policies offer comprehensive protection with multiple coverage tiers including Platinum, Comprehensive, and Third Party Property Damage options. Customers benefit from 24/7 Australia-wide claims service, $20 million legal liability cover, and lifetime repair guarantees. Optional extras like roadside assistance, windscreen cover, and hire car provisions provide additional flexibility for drivers across Australia.
Home Insurance
We provide home insurance solutions covering buildings, contents, and combined policies with options for owner-occupiers, renters, and landlords. Coverage includes protection against fire, flood, storm damage, and theft, with features like temporary accommodation support and new-for-old replacements. Optional covers extend protection to portable valuables and motor burnout incidents.
Business Insurance
Our business insurance packages cater to small businesses, professionals, and not-for-profit organisations with tailored solutions for public liability, property damage, and workers compensation. Policies include flood protection (excluding first 72 hours) and flexible terms for commercial vehicles. Specialised packages address industry-specific risks across multiple sectors.
CTP Green Slip
We offer compulsory third-party motor insurance required for vehicle registration in NSW and ACT. This coverage protects against liability for injuries sustained in motor accidents, including medical expenses and lost income for claimants. The policy automatically transfers with vehicle ownership changes and meets regulatory requirements for road registration.
Roadside Assistance
Available as an optional add-on, our roadside assistance service provides 24/7 support for flat batteries, flat tyres, fuel emergencies, and lockout situations. The service excludes coverage during the first 24 hours after policy addition and operates under specific terms for response times and service limitations.
Questions
What types of car insurance does GIO offer?
We provide Platinum Comprehensive, Comprehensive, and Third Party Property Damage options with varying coverage levels and optional extras.
Does GIO offer home insurance for landlords?
Yes, we offer Landlord Insurance covering property damage and loss of rental income, though new policies are temporarily suspended.
Can I get business insurance for a small enterprise?
Yes, we offer customisable small business insurance packages covering property damage, business interruption, and public liability.
What payment options are available for GIO policies?
Customers can choose monthly or annual payments for most policies, with online payment options available through the GIO App.
Does GIO insurance cover flood damage?
Yes, flood coverage is included but excludes the first 72 hours of new policies and sea-related water movements.
How do I make a claim with GIO Insurance?
Claims can be lodged 24/7 online or via phone for car and home insurance, with CTP claims requiring business hours contact.
Reviews (6)
Meriel Pickering
Nov 07, 2021
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I have been with GIO for over 15 years and had some good experiences but this weekend my sons bike was stolen from him while he was riding home and they wont cover it because the bike wasnt at home when it happened. Not impressed and I will be looking elsewhere for insurance tonight.
Leanne Bergin
Sep 16, 2021
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Bad experience with GIO I have been trying to prove that I paid 5years and 10 months payment that I should not paid
Hamed Farahpour
Sep 12, 2021
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Critical:Professionalism,Quality,Responsiveness
Sending many emails and recalling them. then cancelling my policy for no reason...I did send them all the file they needed in the emails. but they told me they needed something else which was not in the correspondence. be very carful as dealing with them may cost you and your business lot of money
Sending many emails and recalling them. then cancelling my policy for no reason...I did send them all the file they needed in the emails. but they told me they needed something else which was not in the correspondence. be very carful as dealing with them may cost you and your business lot of money
Dunn Kim
May 10, 2021
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Do not use business insurance with this company. I paid few years and my first claim was rejected reasons I can't understand. Easy to join in However, very hard to claim. Maybe impossible.
Agent
Dec 20, 2020
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Absolutely disgusted. Car was stolen/carjacked from my 17 year old son and with 2 days GIO declined our claim. even before GIO received the police report. Police have now charged the offender for the stolen car and GIO still declined the claim How many other people do GIO treat like this
Kyle Nevill
Oct 28, 2020
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An absolute nightmare if you ever need to make a claim.
6 weeks and counting and work still hasn't commenced because GIO are still trying to find an excuse to not cover something. The assessor they sent was dodgey and corrupt. Clearly had an agenda to not assess fairly. Had another assessor, a plumber and builder all dispute and contradict GIO assessors report. They're now dragging their feet since we haven't settled quickly and are trying to smother us in paperwork to drag this out as long as possible in the hope we accept the incredibly low cash settlement offer they offered before an assessment
6 weeks and counting and work still hasn't commenced because GIO are still trying to find an excuse to not cover something. The assessor they sent was dodgey and corrupt. Clearly had an agenda to not assess fairly. Had another assessor, a plumber and builder all dispute and contradict GIO assessors report. They're now dragging their feet since we haven't settled quickly and are trying to smother us in paperwork to drag this out as long as possible in the hope we accept the incredibly low cash settlement offer they offered before an assessment
