Business Details
28 Years
experience
Emergency
services
Your Trusted Partner for Hospitality Cleaning Solutions
IHServices (IHS) has been a dedicated hospitality cleaning specialist since 1998, leveraging the Bayton Group's 60-year legacy of service excellence. We support hotels, resorts, and student living facilities across Australia with tailored cleaning solutions that blend seamlessly into operations. Our hospitality-trained teams prioritise reliability, discretion, and brand alignment, ensuring spaces are guest-ready while upholding the highest standards of hygiene and presentation. Backed by ClearSight technology, we provide real-time visibility and compliance reporting, enabling clients to track every task and maintain accountability. With decades of experience, we deliver consistent quality through scalable national resources and locally embedded teams.Our commitment to innovation ensures we anticipate industry challenges, from infection control to evolving compliance requirements. We foster a people-first culture, investing in training and career development to retain stable, skilled teams. Our ISO-aligned systems and WHS protocols guarantee ethical, safe practices, while partnerships with Indigenous and local suppliers strengthen regional communities. As part of the Bayton Group, we combine national capability with specialist hospitality focus, redefining service excellence in modern hospitality environments.
Services
Housekeeping Services
Stewarding
Public Area Cleaning
Event Support
Specialist Services
Details
- Year established: 1998
Highlights and features
- Hospitality-trained staff with expertise in guest environments
- Integrated front & back-of-house service management
- Real-time operational visibility via ClearSight technology
- Flexible national delivery across metro and regional areas
- People-first culture with stable, in-house teams
What people say
Discreet, professional teams
Peace of mind
World-class training
Seamless support
Brand-aligned service
Services
Housekeeping Services
We provide tailored housekeeping solutions for guest rooms, suites, and public areas, ensuring spaces are consistently guest-ready. Our hospitality-trained teams deliver daily cleans, turndowns, and deep cleans while maintaining brand-aligned presentation. ClearSight technology enables real-time compliance tracking and quality assurance.
Stewarding
Specialist stewarding services support kitchens and back-of-house areas with food-safe routines, dishwashing, and waste management. Our teams align with HACCP and WHS standards, ensuring compliance while maintaining operational efficiency during peak service periods and events.
Public Area Cleaning
Daily cleaning and maintenance of lobbies, lifts, gyms, and wellness zones to uphold brand standards. Our discreet servicing includes hygiene protocols, ambience checks, and rapid response support for spills or urgent needs in guest-facing spaces.
Event Support
Scalable teams for pre- and post-event cleaning, surge coverage during peak seasons, and national event mobilisation. We ensure seamless transitions and consistent presentation across conferences, banquets, and high-demand periods with minimal disruption.
ClearSight Technology
Our proprietary ClearSight platform provides real-time site diagnostics, compliance reporting, and environmental tracking. Clients gain transparent insights into shift logs, task completion, and performance metrics to ensure accountability and continuous improvement.
People
Alastair Stagg
Chief Executive Officer
Leading IHS with over 25 years of hospitality expertise, Alastair Stagg drives innovation and accountability. He ensures seamless service delivery while aligning with Bayton Group's legacy of excellence and ethical practices.
Questions
What hospitality cleaning services do you offer?
We provide housekeeping, stewarding, public area cleaning, event support, and specialist services like window cleaning and infection control for hotels and resorts.
Which areas do you service across Australia?
We operate nationally, covering Sydney, Melbourne, Brisbane, Perth, and regional centres with locally embedded teams and national resources.
Are your services available 24/7?
Yes, our teams offer 24/7 availability for urgent needs, peak seasons, and event support while maintaining discreet, scheduled routines.
How do you ensure service quality?
Through ClearSight technology for real-time tracking, ISO-aligned systems, regular audits, and hospitality-trained teams with rigorous WHS protocols.
Can you support large-scale events?
Yes, we mobilise scalable teams for banquets, conferences, and national events, ensuring seamless service without disrupting guest experiences.
Reviews (7)
Jimmy Rodriguez
Jan 16, 2022
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Run away from this company, specifically the one at west Jefferson, OH. Terrible leaders and worst district leader.
Candy Chrismon
Nov 12, 2021
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Very professional district supervisor, low turnover, staff does impeccable work. Excellent place to work
Nevergonnalookback
Sep 05, 2021
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Joe Franer is the worst boss ive ever dealt with. He writes you up for lies and only hears things he wants to. The company is very toxic and theres too much favoritism. The higher ups dont care about making sure the supervisors and leads are the right people. They promote people who dont actually work and who are terrible leaders. Theres no communication between anyone so you get told a million different things. Would never recommend working for them. Save your time and energy for a better place.
David Holmes
Aug 17, 2021
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They work together its a great place to work even if people say negative stuff don't make it true people like to start stuff and start talking about the job
Venetia Hairston
Jan 13, 2021
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I loved working for IH services at Amazon in Charlotte....but the supervisor s r so unprofessional doing things such as drinking and pills on the job i understand if u n pain but everynight pills an sleeping n the car. I reported this but i guess it doesnt matter if they had REAL supervisors maybe they could keep a good team..Not a good cleaning service to work for...people get fired and just come back to another shift
Ms.
Dec 22, 2020
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I love IH Services ! There is room to grow and move up!! I started out as part time and a year down the road I was promoted to management! With the help and encouragement of my DM and my customer I was able to achieve so much I will be forever be grateful! I have been with the company since 2016 they are my second family! Safety is their 1st priority and I like the high expectations they set !! If you love to clean and take pride in what you do and care about your customer ! I recommend it !
Alisha Wessler
Aug 20, 2020
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Newbold Services is ran by this company and they're a terrible employer to work for. When i say stay away i mean it. Management is terrible picks favorites no support. Companies who are looking to potentially hire newbold, or IH services BEWARE as well. They're a terrible company that will lie their way into your commercial building just to make a sale. Then, they will drop the ball immediately following launching. The good employees have been treated terribly. When good employees get fed up with being treated poorly they're used, & thrown out with ease, which is NOT a good look for the company
