Business Details
29 Years
experience
Emergency
services
Your Perfect Mountain Retreat Awaits at AMS Mt Buller
AMS Mt Buller has been a trusted leader in holiday accommodation and property management at Mt Buller for 28 years. Established in 1997, we specialise in delivering exceptional customer service and professional property management tailored to the unique needs of guests and property owners. Our team prioritises thoroughness, professionalism, and a personal touch, ensuring every stay is stress-free and memorable. With a reputation for excellence, we manage 80 apartments and houses, offering 50 for short-term rentals during winter. Our services include secure check-in/check-out, 24/7 key collection, and after-hours emergency support.We operate from our Mansfield office and maintain a 24/7 presence on Mt Buller during winter seasons. Our staff blend dedicated locals, family members, and returning team members to create a warm, welcoming environment. We pride ourselves on treating guests like friends, ensuring care, cleanliness, and a personal touch in every interaction. Our mission is to enhance property value for owners while providing unforgettable experiences for guests. With decades of expertise, we remain committed to being your partner in excellence for alpine accommodation.
Services
Budget apartments
Luxury chalets
Family accommodations
Group bookings
Ski-in/ski-out properties
Pet-friendly stays
Long-term rentals
Property management
Online bookings
Seasonal packages
Details
- Year established: 1997
Highlights and features
- 28 years of expertise in Mt Buller accommodation management
- 24/7 emergency support and key collection services
- 50+ winter rental properties from budget to luxury chalets
- Fully self-contained apartments with linen and kitchenware
- Award-winning customer service with personal guest interactions
What people say
Seamless booking process
Spotless, well-equipped apartments
Dedicated lost item recovery
Stunning mountain views
Excellent family-friendly locations
Services
Budget apartments
Affordable self-contained apartments with essential amenities for short-term stays. Includes linen, towels, and kitchen facilities for budget-conscious travelers seeking convenience without compromising comfort. Ideal for solo adventurers or small groups.
Luxury chalets
High-end mountain chalets featuring spacious layouts, premium furnishings, and upscale amenities. Designed for discerning guests seeking exceptional comfort with features like private balconies, modern kitchens, and premium bedding.
Family accommodations
Spacious multi-bedroom units tailored for family needs with child-safe environments and flexible sleeping arrangements. Includes full kitchens, play areas, and proximity to family-oriented mountain activities and facilities.
Group bookings
Specialised accommodation solutions for large groups with interconnected units or dedicated properties. Offers communal spaces, bulk booking discounts, and coordinated check-in processes for hassle-free group management.
Property management
Comprehensive property management services for owners including maintenance, guest coordination, and revenue optimisation. Features 24/7 support, professional cleaning, and regular property inspections to maintain high standards.
People
Chris Stoneman
Owner & Managing Director
With 14 years as a Mt Buller ambulance paramedic and 24 years in Mansfield, Chris brings deep local knowledge. Father of three, he combines snow sports expertise with building experience to lead AMS operations.
Shona Stoneman
Owner
Personal trainer specialising in Pilates and functional fitness, Shona contributes operational excellence. Breeds award-winning Border Collies and manages day-to-day business operations with a focus on guest satisfaction.
Ashleigh Anderson
Manager
Accounting student with over 10 years' experience at AMS. Balances studies and work while managing key operational responsibilities, bringing financial expertise and long-term institutional knowledge to the team.
Questions
What types of accommodations do you offer?
We provide a range from budget apartments to luxury chalets, including family-friendly units, group accommodations, and pet-friendly options across Mt Buller.
Can I book last-minute stays?
Yes, contact us directly if your dates aren't available online - we often have unlisted properties and last-minute availability during winter seasons.
Are pets allowed in your properties?
Some properties accept pets with prior approval. Contact our team to discuss specific requirements and available pet-friendly accommodations.
What check-in procedures should I follow?
Use our Guest Portal for digital check-in 7 days before arrival. Collect keys from Mansfield office or use code access after 4pm, with after-hours options available.
Do you offer long-term rentals?
Yes, we manage seasonal and extended stays. Contact us directly to discuss availability and terms for stays exceeding standard booking periods.
What happens if I lose items during my stay?
Our team actively recovers lost items. Contact us immediately after departure - we'll coordinate return of forgotten belongings as soon as possible.
Videos
Reviews (4)
Muhammad Shabbir
Apr 06, 2021
Report
Positive:Professionalism,Quality,Responsiveness,Value
WENT IN OVER EASTER WEEKEND......BEST PLACE TO STAY STAYED WITH 4 FAMILIES AND LOVED IT ALL THE WAY......DEFINITELY COMING BACK NEXT YEAR AGAIN CHEERS
WENT IN OVER EASTER WEEKEND......BEST PLACE TO STAY STAYED WITH 4 FAMILIES AND LOVED IT ALL THE WAY......DEFINITELY COMING BACK NEXT YEAR AGAIN CHEERS
Maria McCaig
Nov 01, 2020
Report
AMS ARE THE BEST COMPANY TO DEAL WITH. CLEAN, GREAT ACCOMMODATION AND VERY VERY HELPFUL.
STAY AT CHRISTIANA 5!
STAY AT CHRISTIANA 5!
Tim Bowman
Oct 31, 2020
Report
AMS Buller staff were fantastic with the booking process, but unfortunately the accomodation was terrible. Do not stay at the "Enzian 318" accomodation. The images online were misleading and accomodation was no where near what was represented. Cobwebs, spiders nest, dirty, cluttered, stains on the floor, rusted fire sprinkler, entrance was a construction site, rest of the complex was deserted.
Ross L.
Dec 30, 2019
Report
AMS MtBuller always look after us perfectly. We have been booking accommodation with them for about years and have found their properties to be of a high standard and spotlessly clean for our arrival.
