Business Details
Your Trusted Source for Premium Home Appliances in Australia
Westinghouse Home Appliances has been a trusted name in household solutions for over a century, combining innovation with reliability to meet the needs of modern Australian homes. Our team of experienced engineers and designers specialises in creating appliances that seamlessly integrate into daily life, from advanced cooking systems to energy-efficient cooling and laundry solutions. As a leader in the industry, we prioritise customer satisfaction through rigorous quality control, comprehensive warranties, and accessible after-sales support.Our commitment to transparency is evident in our clear product documentation, straightforward service policies, and dedicated customer care team available seven days a week. With a focus on practical design and cutting-edge technology, we ensure every product enhances user experience while maintaining durability and efficiency.
Services
Appliance Sales
Repair Services
Product Support
Warranty Services
Spare Parts
User Manuals
Buying Guides
Installation Assistance
Product Registration
Recall Information
Highlights and features
- We offer over 100 years of expertise in home appliance manufacturing
- Our products are designed in Australia for local climate and lifestyle needs
- We provide 24/7 customer support with nationwide service availability
- Our appliances feature advanced energy-saving technologies
- We guarantee comprehensive warranties on all products
What people say
Couldn't be happier
Very quiet operation
Love the wifi and timer
Highly recommend
Quick cooling performance
Services
Appliance Sales
We offer a comprehensive range of household appliances designed for Australian homes, including ovens, fridges, air conditioners, and laundry systems. Our products combine innovative technology with practical features to enhance daily living. Backed by extensive research and development, each appliance is engineered for durability, energy efficiency, and seamless integration into modern kitchens and living spaces.
Repair Services
Our certified technicians provide professional repair services for all Westinghouse appliances, ensuring optimal performance and longevity. Using genuine spare parts and advanced diagnostic tools, we address technical issues with precision and reliability. Available through approved service centres nationwide, our repair solutions maintain product warranties while minimising downtime for homeowners and businesses.
Product Support
We deliver comprehensive product support through multiple channels, including online resources, user manuals, and direct customer service. Our team provides troubleshooting guidance, maintenance tips, and operational advice to maximise appliance functionality. With 24/7 access to digital support materials and phone assistance during business hours, customers receive timely solutions to common technical queries.
Warranty Services
All Westinghouse appliances come with comprehensive warranty coverage, including parts and labour for specified durations. Our warranty services ensure prompt resolution of manufacturing defects through authorised service providers. Customers can register products online to access extended warranty benefits and receive proactive notifications about maintenance schedules or product updates.
Spare Parts
We supply genuine spare parts for all current and recent appliance models, ensuring continued functionality and safety compliance. Available through our online store and authorised distributors, replacement components meet original equipment specifications. Our inventory includes filters, heating elements, control panels, and mechanical parts, supported by detailed installation guides for DIY maintenance.
Questions
How do I register my Westinghouse appliance?
Register your product online through the Westinghouse website using your appliance's model and serial numbers for warranty activation and service updates.
What does the warranty cover?
Warranty covers manufacturing defects in materials and workmanship, including parts and labour for specified durations as detailed in your product documentation.
How can I book a repair service?
Book online via the Westinghouse service portal or contact Electrolux Customer Care on 13 13 49 during business hours for service scheduling.
Where can I find user manuals?
Download digital manuals from the Westinghouse website by entering your appliance's model number in the user manual search function.
Are spare parts available for older models?
Genuine spare parts are available for current and recent models through the online store or authorised distributors for up to seven years post-discontinuation.
How do I access after-hours support?
While phone support operates during standard business hours, online resources including troubleshooting guides and service booking remain available 24/7.
Videos
Reviews (5)
Christopher D.
Jan 06, 2022
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$1500 Beefeater BBQ started rusting after 6 months. Customer no-service is a nightmare. After 3 months and about 8 hours wasted on the phone and waiting at home problem still not fixed. Never again.
Christine Shirbin
Dec 26, 2021
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Had a service call booked in for this morning, no one showed up, rang the customer service centre which took nearly two hours only to be told that some glitch at their end had not advised the technician of the call. Find this incomprehesible as surely a supervisor of the team would be checking to see that all jobs allocated for that day are given to the technicians involved and that they have received them. They advised that someone would call to advise what they could do, all I have received is a text message saying they are coming out tomorrow which is not convenient. We now have to go through
Yolo Mashiv
Aug 26, 2021
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Worst service experience ever. They came to fix my grandmothers fridge and all it needed was a shelf. The technician didn't even order the part and made my elderly grandma wait 3 months especially during covid. They were not able to stock food in the fridge as the shelf kept falling down. They don't even have the curtsey to offer any kind of remedy to an elderly customer. I will never buy another westinghouse appliance. Not the first bad experience I've had with them good luck people.
Maree Copping
Apr 28, 2021
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Refrigerator (4yrs) job request- Water to fridge not working and new filter required. First time: : service person fixes a leak however no water to the line when I go to use it and no filter installed. Complaint to customer service: Told because I booked online the technician would not have seen the filter, told to rebook because the water was not working and a filter can then be fitted. Second time: Technician rang me and then I was asked several questions whether it was leaking or something else, not aware I needed to solve my own problems, told him to ring my husband. No technician attended
Corey Wright
Mar 24, 2021
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Absolutely appalled by the after sales service by Electrolux Home Products. Installed a Westinghouse 900mm Oven through Ben Trager Homes and the oven has failed within 5 years. According to the oven repair man i hired, the parts are no longer available for him to get hold of to fix the issue. Contacted Electrolux via their website and got a generic email in reply with rates to come and have a look at the oven. I called them and they pretty much told me that because i have no SERVICE history with them that they want nothing to do with it and that it is not their issue. Never installing a Westinghouse
