Business Details
Your Trusted Property Management Partner in Townsville
Established with a clear focus on property management, our company was formed to provide a dedicated service separate from real estate sales. With over 30 years of local industry experience and a team boasting 70 years of combined expertise, we prioritise landlords' interests through professional service and cutting-edge systems. Our vision is to build recognition through reputation rather than size, delivering outstanding marketing and unwavering commitment to service excellence. We maintain compliance with legislative changes and provide ongoing training to ensure optimal service delivery. Our team's local market knowledge and analytical capabilities help investors achieve maximum returns while maintaining properties to the highest standards.Communication is central to our approach, ensuring transparency and prompt resolution of issues. We pride ourselves on building long-term relationships with both landlords and tenants through reliability and professionalism. Our streamlined processes and access to trusted tradespeople ensure efficient property management tailored to individual client needs. This dedication to service quality has earned us consistent recommendations from satisfied clients across Townsville.
Services
Property Management
Rental Appraisals
Tenant Screening
Maintenance Coordination
Landlord Support
Highlights and features
- We offer 30 years of local property market expertise in Townsville
- Our team achieves maximum rental returns through targeted marketing
- Highly trained property managers with 70+ years combined industry experience
- Proven systems ensure prompt issue resolution and tenant management
- Dedicated communication channels for transparent landlord-tenant coordination
What people say
Professional and friendly
Prompt response times
Excellent communication
Highly recommend
Efficient and courteous
Services
Property Management
Our comprehensive property management service ensures maximum returns through strategic tenant placement and proactive maintenance oversight. With local market expertise and established systems, we handle day-to-day operations while maintaining compliance with legislative requirements. Landlords benefit from regular communication, detailed reporting, and access to trusted tradespeople for prompt issue resolution.
Rental Appraisals
We provide accurate rental market appraisals based on current Townsville market conditions and comparable properties. Our data-driven approach considers location factors, property condition, and tenant demand to determine optimal rental pricing. This service helps landlords maximise income while maintaining competitive positioning in the local market.
Tenant Screening
Our thorough tenant selection process includes reference checks, credit assessments, and rental history verification to ensure reliable tenancies. We prioritise qualified applicants who demonstrate financial stability and responsible tenancy behaviour. This rigorous screening minimises risks while maintaining compliance with fair housing regulations.
Maintenance Coordination
We coordinate all property maintenance needs through a network of pre-vetted tradespeople, ensuring quality workmanship at competitive rates. Our system prioritises urgent issues while providing regular updates to landlords about ongoing maintenance requirements. Preventative maintenance scheduling helps preserve property value over time.
Landlord Support
Our dedicated support includes regular property inspections, financial reporting, and market updates to keep investors informed. We provide guidance on legislative changes, tax implications, and property improvement strategies. Landlords receive personalised assistance through direct communication channels with their assigned property manager.
People
Suzy Spilsbury
Principal
With over 30 years in Townsville real estate, Suzy leads our property management division, focusing on client satisfaction and operational excellence. Her extensive local knowledge ensures landlords receive strategic advice tailored to market conditions.
Naomi Fontaine
Property Manager
Naomi combines professional expertise with personal care, managing properties with attention to detail and maintaining strong tenant relationships. Her proactive approach ensures issues are resolved promptly while keeping landlords fully informed.
Brooke Clark
Business Development Manager
Brooke connects investors with management solutions, leveraging market insights to match properties with suitable tenants. Her focus on clear communication helps new clients understand our service benefits and expectations.
Annaliese Fellows
Office Administrator
Annaliese ensures smooth operations through efficient coordination of administrative tasks and client communications. Her organisational skills support the team in maintaining high service standards across all property management activities.
Questions
What property management services do you offer?
We provide full-cycle property management including tenant placement, rent collection, maintenance coordination, property inspections, and landlord reporting tailored to Townsville's market conditions.
How do you maximise rental returns?
Through accurate market appraisals, targeted marketing to quality tenants, and strategic lease management that balances competitive pricing with property value preservation.
How are maintenance requests handled?
We coordinate pre-vetted tradespeople for prompt repairs, prioritise urgent issues, and keep landlords informed throughout the process while maintaining detailed service records.
What experience do your managers have?
Our team has 70+ combined years in property management, with individual managers possessing 10-20 years' experience specialising in Townsville's rental market dynamics.
How do you communicate with landlords?
We provide regular updates through scheduled inspections, written reports, and direct communication channels, ensuring landlords stay informed about their property's status and any required decisions.
Reviews (6)
Freedom Leary Free
Nov 22, 2021
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Worst experience with real estate agency I've ever had. Have to fight endlessly to have even essential repairs done, even leaving me unable to secure my unit for months. The problems I had with this mob were endless and the repercussions are still badly affecting me to this day. Highly recommend to avoid this agency at all cost.
Jaimee Lee White
Nov 14, 2021
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Critical:Professionalism,Quality,Value
If I could give 1 Star I would! Unprofessional and appalling customer service especially from the Managing Director. I am an owner and have had countless times of being given the run around with issues on our property. Changes in property management without being made aware of it. Excuses and stories passing the blame. OWNERS BEWARE.
If I could give 1 Star I would! Unprofessional and appalling customer service especially from the Managing Director. I am an owner and have had countless times of being given the run around with issues on our property. Changes in property management without being made aware of it. Excuses and stories passing the blame. OWNERS BEWARE.
Margaret Brazel
Nov 05, 2021
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Critical:Quality,Responsiveness,Value
RUn...away from this agency...fast. As a landlord their communication with me was horrendous. They had a good manager called Belinda, however, she left and everything fell to pieces. They even short changed me bond money
RUn...away from this agency...fast. As a landlord their communication with me was horrendous. They had a good manager called Belinda, however, she left and everything fell to pieces. They even short changed me bond money
Sean Rogers
Sep 27, 2021
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We moved into our house with them about a month ago and so far we have had an absolutely shocking experience. The place was not bond cleaned properly and was infested with ants and spiders when we moved in. The walls were still being painted on the same day we moved in and there are still a multitude of maintenance issues that they have not addressed. 2 of our AC's are still broken and have been broken since we moved in despite them claiming on the entry condition report that they were all working (so they blatantly lied to us) and it has taken them almost 2 months and 2 separate quotes and they
Meagan Friend
Sep 09, 2021
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I have been with this rental place for years, they always been nice polite and courteous every time I go in.
Glenn Smith
Jul 18, 2021
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I have a very poor review of the rental managers. Extremely poor communication. When there is no problems all good no correspondence. When all isn't good no correspondence. Cost me when tennants moved out time before last. I paid for cleaning.
Inspected property property still skid marks on both toilets.
Cleaned place myself it was a brothel. Anyway you learn by your mistakes.
Having said that when Belinda returned to the agency I can not praise her enough she is a top notch professional. I don't necessarily think there is a better company in Townsville in the property management.
But
Inspected property property still skid marks on both toilets.
Cleaned place myself it was a brothel. Anyway you learn by your mistakes.
Having said that when Belinda returned to the agency I can not praise her enough she is a top notch professional. I don't necessarily think there is a better company in Townsville in the property management.
But
