Business Details
44 Years
experience
Emergency
services
Trusted Disability Support Services in Ferntree Gully
Interchange Outer East has been delivering disability support services for over 40 years, focusing on holistic family wellbeing. Our approach prioritises individual needs while maintaining a commitment to fun, inclusivity, and community engagement. As a registered NDIS provider, we specialise in tailored support coordination, behaviour management, and respite services that benefit both individuals with disabilities and their families. Our team works collaboratively with clients to develop personalised plans that promote independence and social connection. We uphold strict child safety standards and maintain a human rights framework across all operations.With offices in Ferntree Gully, Boronia, Lilydale, and the Yarra Valley, we serve Melbourne's outer eastern regions and surrounding communities. Our services extend beyond direct support to include allied health programs, family camps, and social initiatives that foster community inclusion. We operate under three core principles: enhancing family wellbeing, building inclusive communities, and empowering individuals with disabilities. Our pragmatic approach to regulations ensures flexibility while maintaining high service standards. We actively celebrate diversity and welcome people from all cultural backgrounds, abilities, and orientations.
Services
Respite Recreation
Individual Supports
Behaviour Support
NDIS Coordination
Family Programs
Details
- Year established: 1982
Highlights and features
- 40 years of specialist disability support experience
- Family-centred approach with multiple service locations
- NDIS plan management expertise since scheme inception
- Community inclusion focus through recreation and social programs
- Comprehensive child safety and safeguarding framework
Associations and certifications
- NDIS Registered Provider
Services
Respite through Recreation
Group-based recreational programs designed to provide family respite while promoting social connection for individuals with disabilities. These activities foster independence and community engagement through structured fun experiences. Available for children and adults across multiple locations.
NDIS Plan Management
Comprehensive management of NDIS funding packages ensuring optimal utilisation of resources to meet plan goals. Services include financial administration, provider coordination, and compliance reporting for participants across all support levels.
Behaviour Support
Customised behaviour support plans developed using positive behaviour frameworks. Services include assessment, strategy development, and implementation support for individuals with complex behavioural needs across home and community settings.
Family Support Programs
Holistic family support initiatives including sibling programs, parent carer groups, and family camps. Designed to strengthen family units through shared experiences and practical assistance while promoting community inclusion.
Allied Health Services
Individual and group allied health services including physiotherapy, occupational therapy, and counselling. Programs combine therapeutic goals with creative activities to achieve meaningful outcomes in non-clinical environments.
People
Kimberley Rawkins
Child Safety Officer
Overseeing child safety compliance across all programs, Kimberley ensures adherence to the 11 Child Safe Standards while maintaining a zero tolerance approach to racism.
Questions
What NDIS services do you offer?
We provide plan management, support coordination, behaviour support, and individualised service packages registered under the NDIS.
Are your services available for non-registered families?
Yes, we offer allied health services, family support programs, and selected recreational activities for non-registered participants.
Do you provide emergency support?
Emergency after-hours support is available through our dedicated mobile number 0439 883 667.
What areas do you service?
We operate across Melbourne's outer eastern regions including Ferntree Gully, Boronia, Lilydale, and the Yarra Valley.
How do you involve families?
Family support programs include sibling groups, parent carer networks, family camps, and the Host Program for regular social support.
What child safety measures do you have?
We comply with all 11 Child Safe Standards and have a dedicated Child Safety Officer managing our zero tolerance approach to risks.
Videos
Reviews (4)
Shaye Dynes
Dec 10, 2019
Report
Great organisation who definitely have the people at heart. Like anywhere you go you get good and bad stuff but overall the staff here seem to share the same passion which is supporting people with disabilities, highly recommended.
Jarrod Tallent
Nov 14, 2019
Report
I’ve been with the interchange Liydale site for 3& a hlaf years now I enjoy it there recommend it 😎 Been with interchange liydale since January 2016 😎 I’ve made some good friends in that time to. I have lots of fun there
Katherine Bryan
Jun 29, 2019
Report
My boys enjoyed a great day out playing Lazer Tag and arcade games 👾 Loved every minute Thanks for giving this mum some time out. Amazing carers ❤️
Von Diederich Jessica
Jun 15, 2019
Report
The friendly staff who never stop assisting you in every way. Helping the children with disabilities to fully enjoy the facility available at Camp. And we thank them dearly.
