Business Details
Emergency
services
Your Trusted Health Insurance Partner in Wollongong
Peoplecare is a national, member-owned health insurer dedicated to delivering value-driven health coverage solutions. With over seven decades of industry experience, we prioritise member wellbeing through innovative health programs, partnerships with leading providers like smile.com.au, and exclusive benefits such as No Gap Preventative Dental services. Our member-centric approach ensures transparent pricing, award-winning customer service, and a commitment to reducing out-of-pocket expenses through initiatives like Access Gap specialist networks.As a White Ribbon accredited workplace, we champion respect and gender equality while maintaining a 92% member satisfaction rate according to the 2024 IPSOS survey. Our digital self-service tools and 30-day cooling-off period reflect our dedication to flexible, customer-first service.
Services
Hospital Cover
Extras Cover
Ambulance Cover
Overseas Student Health
Health Programs
Highlights and features
- We offer 70+ years of health insurance expertise
- Our member-owned model prioritises customer needs over profits
- We provide exclusive dental benefits through smile.com.au partnerships
- We maintain a 92% member satisfaction rate
- We offer a 30-day cooling-off period with full refunds
Associations and certifications
- White Ribbon Australia
- Australian Service Excellence Awards
- Members Health Fund Alliance
What people say
92% member satisfaction
70+ years experience
Member-owned
White Ribbon accredited
Excellent customer service
Services
Hospital Cover
Our Hospital Cover provides access to private hospital facilities with benefits for inpatient treatments, surgeries, and specialist care. Members can choose their preferred doctor and avoid public waiting lists. The cover includes ambulance services and supports health journeys through programs like hospital substitution initiatives.
Extras Cover
Extras Cover includes dental, optical, physiotherapy, and complementary therapies. Members receive reduced fees at partnered providers like smile.com.au and access to No Gap Preventative Dental packages. The cover supports preventative care and ongoing health management through 70+ years of provider network expertise.
Ambulance Cover
Ambulance Cover ensures financial protection for emergency transport services across Australia. Available as standalone cover or with combined policies, it provides peace of mind for unexpected medical emergencies while maintaining our 92% member satisfaction standard through reliable service delivery.
Overseas Student Health
Tailored health insurance for international students meets Australian visa requirements. Includes hospital treatment, essential medical services, and access to our nationwide provider network. Designed to support overseas students' unique healthcare needs while studying in Australia with member-focused benefits.
Health Programs
Our health programs offer free resources and support for mental health, chronic condition management, and preventive care. Backed by 70+ years of expertise, initiatives like the Talked partnership provide free psychologist access while White Ribbon accreditation supports domestic violence awareness and prevention.
Questions
What does Peoplecare's Hospital Cover include?
Our Hospital Cover includes inpatient treatments, surgeries, specialist care, and ambulance services. Members choose their doctor and avoid public waiting lists.
How do I switch to Peoplecare from another insurer?
Switching is easy - we handle cancellation of your existing cover. Waiting periods transfer if you switch within 30 days of leaving your previous fund.
What dental benefits are available?
Members access No Gap Preventative Dental packages and reduced fees through our partnership with smile.com.au for check-ups, cleans, and mouthguards.
Can I get ambulance cover only?
Yes, standalone Ambulance Cover is available to protect against emergency transport costs across Australia.
How do I make a claim?
Use our mobile app or Online Member Services portal for quick claims. Both platforms were voted #1 for ease of claiming in 2023.
What health programs do you offer?
We provide free mental health support through Talked, chronic condition management programs, and preventive care resources for all members.
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