Business Details
Your Trusted Counselling Partner in Beenleigh
StartPoint Counselling is dedicated to providing a safe, non-judgmental space where individuals and relationships can heal and grow. Our team of experienced counsellors specialises in evidence-based therapies, including EMDR, Hypnotherapy, and Internal Family Systems Therapy, tailored to address stress, anxiety, trauma, and relationship challenges. With a focus on personalised care, we offer both in-office and telehealth appointments to support clients across Southeast Queensland. Our mission is to empower individuals and couples to reclaim their lives through compassionate, client-centred counselling that prioritises long-term well-being and self-discovery. 
Services
Individual Counselling
Relationship Counselling
Telehealth Appointments
Hypnotherapy
EMDR Therapy
Highlights and features
- Our counsellors hold advanced qualifications and memberships in professional associations like M.A.C.A.
- We offer flexible telehealth appointments with a risk-free 20-minute introductory session.
- Specialised therapies include EMDR, Hypnotherapy, and Internal Family Systems Therapy.
- Counsellors have extensive personal and professional experience in trauma and relationship recovery.
- Operating hours from 9am-9pm weekdays for client convenience.
What people say
Non-judgmental support
Effective trauma treatment
Flexible telehealth options
Expert relationship guidance
Empowering life coaching
Services
Individual Counselling
Tailored one-on-one sessions address anxiety, depression, trauma, and self-esteem issues. Our counsellors use evidence-based techniques to help clients develop coping strategies and achieve personal growth. Sessions focus on creating a safe space for self-exploration and emotional healing through cognitive-behavioural therapy, life coaching, and solution-focused approaches.
Relationship Counselling
Specialised support for couples and families facing communication breakdowns or emotional disconnection. Therapists address issues like parenting conflicts, grief, and LGBT relationship challenges using proven methodologies. Sessions aim to rebuild trust, improve communication patterns, and strengthen emotional bonds through structured therapeutic interventions.
EMDR Therapy
Evidence-based trauma therapy utilising bilateral stimulation to process distressing memories. Effective for reducing symptoms of PTSD, anxiety, and stress related to past traumatic experiences. Helps clients reprocess memories to achieve emotional regulation and improved mental health outcomes through structured eight-phase treatment protocols.
Hypnotherapy
Therapeutic hypnosis sessions targeting anxiety, smoking cessation, weight management, and phobia resolution. Utilises guided relaxation techniques to access subconscious problem-solving capabilities. Helps clients reframe negative thought patterns and develop positive behavioural changes through suggestion therapy and self-hypnosis training.
Telehealth Appointments
Secure video consultations providing accessible mental health support from any location. Includes a risk-free introductory session with flexible scheduling options. Combines convenience with professional therapeutic standards, maintaining confidentiality and treatment effectiveness through encrypted digital platforms for ongoing client support.
People
Tracey Janke
Senior Counsellor
Certified Life Coach and EMDR trauma therapist with over 20 years' experience in relationship counselling. Author of 'Reignite the Spark' and specialist in anxiety and self-esteem issues.
Kate Maginnis
Counsellor
Diploma-qualified counsellor specialising in domestic violence recovery and adolescent mental health. Experienced in grief counselling and family relationship dynamics with a focus on creating safe therapeutic environments.
Joley Moore
Counsellor
Bachelor-qualified counsellor with expertise in psychedelic integration therapy and trauma recovery. Specialises in anxiety management and self-identity exploration through holistic therapeutic approaches.
Sandra Furman
Counsellor
Diploma-qualified counsellor offering life coaching and trauma-informed therapy. Focuses on empowering clients through self-discovery and building resilience using person-centred therapeutic techniques.
Malcolm Janke
Business Manager
Customer service specialist managing client relations with over 15 years' experience in client support roles. Ensures smooth administrative operations and client experience coordination for counselling services.
Questions
What types of counselling do you offer?
We provide individual counselling, relationship therapy, family sessions, and specialised treatments like EMDR and Hypnotherapy for trauma, anxiety, and self-esteem issues.
Do you offer online appointments?
Yes, we provide secure telehealth consultations with the same professional standards as in-office sessions, including a risk-free introductory option.
What are your operating hours?
Our counsellors are available Monday-Friday 9am-9pm and Saturdays 9am-5pm to accommodate client schedules.
How long are counselling sessions?
Standard sessions last 60 minutes, with initial couples appointments scheduled for 90 minutes to allow comprehensive assessment and planning.
Are your services covered by private health funds?
Many of our services are claimable through private health insurance providers including Medibank Private, Bupa, and Australian Regional Health Group.
What therapeutic approaches do you use?
Our counsellors utilise evidence-based methods including CBT, EMDR, Internal Family Systems Therapy, and Hypnotherapy tailored to each client's specific needs.
Reviews (4)
Bronwyn Mabbott
Oct 10, 2021
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Startpoint Councilling get right to work , and teach you the tools to move on , from that stagnant point in your life .
Bronwyn M
Bronwyn M
Kel Ley
Oct 08, 2021
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I cannot speak for the quality of the rest of the counselling team at Starpoint but Tracey was 5-Star. We connected on the first session. Her approach was empathetic yet direct. She broached the awkward questions, the elephant in the room, that others might have avoided or ignored. Traceys sessions would educate me and gently challenge me with new perceptions. One needs to feel comfortable, to feel a fit, with their counsellor; theres not a one size fits all. If youre seeking a therapist who is non-judgemental, who inoffensively calls a spade a spade, and who goes the extra
Ashleigh
Oct 06, 2021
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I must say Tracey is the best in the biz, if you want someone that gets straight to work on you and your significant other she is the woman for the job. I love that she doesnt sugar coat anything and gives you her absolute honest opinion whether you want to hear it or not. Its exactly what I needed and I cant thank you enough.
Valdus Aetherius Kaenrae Obscuro
Sep 25, 2021
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Going here has been a huge step in my life, truthfully so.
Been able open up and talk comfortable with Tracey. At first I was anxious as hell, but I was able to overcame most it after three sessions, and I'm gradually feeling better about a lot of things. Takes time, but the small tidbits with each individual thing has helped a lot. Was able to understand a whole lot about what I've been personally dealing with, as well. Still going now and the sessions each time have been great, from just recapping the past week or so, or discussing something recent and wrapping my head around it. I'm understanding
Been able open up and talk comfortable with Tracey. At first I was anxious as hell, but I was able to overcame most it after three sessions, and I'm gradually feeling better about a lot of things. Takes time, but the small tidbits with each individual thing has helped a lot. Was able to understand a whole lot about what I've been personally dealing with, as well. Still going now and the sessions each time have been great, from just recapping the past week or so, or discussing something recent and wrapping my head around it. I'm understanding
