Business Details
9 Years
experience
Emergency
services
Premium Home Care Services Across Australia
The CareSide is a family-run Australian home care provider established in 2017, dedicated to delivering high-quality, affordable care services nationwide. Our mission focuses on empowering older Australians to maintain independence in their homes while addressing complex care needs through personalized solutions. With over 1 million hours of care delivered, we combine proprietary technology to reduce administrative waste with direct employment of trained caregivers, ensuring continuity of care and eliminating subcontracting risks.Our team includes certified professionals with expertise in dementia care, chronic condition management, and post-hospital recovery, supported by advanced clinical assessment tools and 24/7 availability. We prioritize transparent pricing with no hidden fees, offering 25% lower rates than industry averages while maintaining rigorous quality standards through government accreditation and internal training programs.
Services
Companion Care
Personal Care
Nursing Care
Respite Services
Live-In Care
Gardening Maintenance
Palliative Care
24-Hour Support
Post-Hospital Recovery
Self-Managed Packages
Details
- Year established: 2017
Highlights and features
- Family-owned operation with direct caregiver employment
- 25% lower rates than industry average with same caregiver consistency
- Certified professionals in dementia, diabetes, and post-surgery care
- Proprietary software optimizes care package funding
- 24/7 emergency response and clinical assessment capabilities
Associations and certifications
- Australian Government Department of Health
What people say
Same caregiver every visit
Affordable pricing structure
Prompt emergency response
Personalized care plans
Professional nursing staff
Services
Personal Care
Assisting with essential daily activities including grooming, mobility support, medication reminders, and nutritional management. Our certified caregivers provide dignified assistance with bathing, dressing, and continence care while implementing fall prevention strategies. Services adapt to individual needs through personalized care plans developed with input from clients and families.
Nursing Care
Registered nurses deliver specialized clinical care including wound management, IV therapy, and chronic condition monitoring. Our team coordinates with medical professionals to implement treatment plans while providing 24/7 availability for urgent needs. Services incorporate evidence-based assessment tools to track client progress and adjust care strategies.
Respite Care
Temporary care solutions allowing primary caregivers to rest while maintaining client wellbeing. Services range from short-term visits to extended live-in arrangements, with flexible scheduling to accommodate planned breaks or emergency situations. Our caregivers maintain continuity of care during transition periods.
Live-In Care
Continuous in-home care with dedicated caregivers providing round-the-clock assistance. Services include personal care, meal preparation, medication management, and companionship while maintaining client independence. Caregivers receive specialized training to address complex needs while respecting client routines and preferences.
Gardening Services
Professional garden upkeep ensuring safe and accessible outdoor spaces. Services include lawn mowing, hedge trimming, seasonal clean-ups, and gutter maintenance through vetted local contractors. Our network ensures timely service delivery while maintaining property safety standards for elderly residents.
People
Gareth Mahon
Chief Executive Officer
Co-founder with extensive healthcare leadership experience, driving strategic direction while maintaining focus on affordable care solutions.
Emily Gillett
Chief Operating Officer
Registered nurse with 20+ years' experience, overseeing clinical operations and caregiver training programs to maintain service excellence.
Wendy Vaughan
Care Manager
Certified nurse specializing in diabetes and dementia care, coordinating personalized support plans for complex client needs.
Mackenzie Wedrat
Caregiver
Occupational therapy student providing compassionate live-in care with focus on maintaining client independence and daily routines.
Jasmine Jiawen
Caregiver
Social work professional with dementia care certification, delivering personalized support while emphasizing client dignity and emotional wellbeing.
Questions
What home care services does The CareSide offer?
We provide companion care, personal care, nursing services, respite support, live-in care, and gardening maintenance across all Australian states.
How does The CareSide ensure care continuity?
We directly employ and train all caregivers, guaranteeing the same professional for each visit without subcontracting through third-party agencies.
Can I use my existing Home Care Package?
Yes, we accept all government-funded Home Care Packages and help maximize your allocated funds through efficient service delivery.
Are emergency care services available?
Our 24/7 emergency response team provides urgent care support and after-hours assistance across all service areas.
What makes The CareSide different from competitors?
We combine 25% lower rates with proprietary technology and direct caregiver employment to ensure quality while maintaining affordability.
Do you offer specialized dementia care?
Our caregivers hold specific dementia care certifications and use tailored communication techniques for personalized support.
Reviews (6)
Seve
Dec 25, 2021
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Excellent services, the carers are amazing and you don't need to pay a fortune to take care of your loved ones. Really recommend them!
Kak Wilky
Dec 20, 2021
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Care is in name only. The management talk a slick game, but then disappear and unavailable to deal with any difficulties. Thank goodness my mum wasnt in an emergency!! The stars are for some of the lovely carers that go over and above, but this service provider should be ashamed of the "care" they offer.
Michelle Ralph
Mar 07, 2021
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Beware!! The client is not their priority! This was the first provider we used for Mum, who had recently received a HomeCare package 4. When they first came out, they were excellent, very slick. Then everything seemed to be bitty and non-consistent. We stayed with CareSide for 4 months and required 2 visits per week for 4 hours each. The first month was good and we received the same carer, then each week after that, we received different carers on both days, each week. Consistency is very important with the elderly and when different people are coming into your home all the time, this can be
Jan Boyd
Feb 17, 2021
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I have been using CareSide now for 6 months and have found that the service is always happy to help in any way. The ladies that come to my home to help on a regular basis are always prompt and always the same person comes, except if she if unwell. They carry out their duties cheerfully which makes it a pleasure to have them in my home. I fully recommend CareSide to others considering using a care giver.
Graeme Jose
Sep 17, 2020
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I would like to thank everyone at The CareSide for the great way they looked after Mum during her home care. We would especially like to thank Rebecca who first signed us up to be with The CareSide and continued to help us out above and beyond with anything we asked of her. We also especially want to thank Jody in the way she cared for Mum, Jody is straight up a most wonderful soul and we are so grateful Mum had Jody as her carer.
Kindest regards
Graeme
Kindest regards
Graeme
JenniS
Dec 20, 2019
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I was hesitant to change from the previous care company, worrying about how messy and long it would take. That was a year ago, and I cannot say how happy I am now that I made the call to The CareSide and spoke with Emily. Done in a few days, handled everything, understood what was needed from day one & nothing has changed it has only got better. My mother is cared for by wonderful, caring, experienced people. The office staff behind them are efficient, contactable and caring. They even call me to check in. I cannot recommend this company to care for your elderly relatives more highly. Make the
