Business Details
6 Years
experience
Emergency
services
Expert Property Management in Brisbane
Rent Star is a dedicated property management service operating across Brisbane, committed to delivering exceptional service through clear communication and proactive management. Our team prioritises stress-free property management, ensuring landlords receive regular updates and detailed condition reports with photographic documentation. We conduct routine inspections using reliable technology and maintain a zero-tolerance policy for rental arrears, supported by a network of trusted tradespeople for maintenance and repairs.Our services include annual rent reviews, DEFT payment systems for tenants, and comprehensive financial statements to streamline property portfolio management. With a focus on minimising vacancies and maximising returns, we combine industry expertise with a client-centric approach to safeguard investments and enhance tenant satisfaction.
Services
Property Management
Tenant Screening
Rent Collection
Maintenance Coordination
Financial Reporting
Lease Renewals
Routine Inspections
Arrears Monitoring
Emergency Repairs
Bond Management
Details
- Year established: 2020
Highlights and features
- We offer proactive property management with routine inspections and detailed condition reports.
- Our team uses DEFT payment systems to ensure timely rent collection and financial transparency.
- We maintain a zero-tolerance policy for rental arrears, minimising income loss for landlords.
- Our network of trusted tradespeople ensures prompt and reliable maintenance services.
- We provide annual financial statements and market-based rent reviews to maximise returns.
Services
Property Management
Rent Star offers end-to-end property management, including tenant screening, lease execution, and compliance with Queensland tenancy laws. Our services ensure landlords receive regular income while minimising vacancies through proactive marketing and maintenance. We provide detailed financial reporting and coordinate all aspects of property upkeep to protect investment value.
Tenant Screening
Our thorough tenant screening process includes reference checks, affordability assessments, and national tenancy database reviews. We ensure applicants meet financial and compliance criteria before approval, reducing risks for landlords. This process helps secure reliable tenants who align with property requirements and lease terms.
Maintenance Coordination
Rent Star coordinates maintenance requests with trusted tradespeople, requiring landlord approval before non-urgent work. We monitor repair progress and prioritise urgent issues like plumbing or electrical faults. Regular property inspections help identify maintenance needs early, preserving property condition and tenant safety.
Rent Collection
We utilise DEFT payment systems for secure rent collection, offering tenants 24/7 online or phone payment options. Daily arrears monitoring ensures timely payments, with automated reminders and legislative-compliant actions for overdue accounts. Funds are transferred to landlords' accounts with detailed monthly statements.
Lease Renewals
Our team proactively manages lease renewals by assessing market rents and advising landlords on adjustments. We prepare renewal documents two to three months before expiration, ensuring compliance with legal requirements. This process helps maintain stable tenancies or facilitates smooth property re-leasing when needed.
People
Chase Bursnall
Director
Chase Bursnall leads Rent Star's strategic direction, leveraging extensive property management experience to enhance service delivery and client satisfaction across Brisbane's dynamic market.
Omar Hamid
Director
Omar Hamid oversees operational excellence at Rent Star, focusing on innovative property management solutions and maintaining high standards in tenant-landlord relations throughout Queensland.
Katie Bursnall
Director
Katie Bursnall contributes to Rent Star's growth by implementing client-focused strategies and ensuring compliance with evolving property management regulations in Brisbane.
Prudence Lam
Business Development Manager
Prudence Lam drives Rent Star's market expansion, connecting with property owners to showcase our comprehensive management services and competitive advantages in Brisbane.
Jordan Callaghan
Head of Growth
Jordan Callaghan spearheads Rent Star's growth initiatives, developing strategies to enhance market presence and improve service offerings for residential property investors.
Questions
What emergency repairs does Rent Star handle?
Rent Star manages urgent repairs like burst water services, gas leaks, and electrical faults as per legislative requirements.
How do I apply for a rental property?
Complete an application form online, via email, or in person with all required documents for processing within 24-48 hours.
Can I pay rent outside business hours?
Yes, use DEFT's 24/7 online or phone payment systems for rent, with options for credit card or bank transfers.
What happens if I break my lease?
Tenants must pay compensation and remaining rent until a new tenant is found, plus a re-letting fee and smoke alarm inspection costs.
Who is responsible for smoke alarm maintenance?
Landlords install and test smoke alarms before tenancy, while tenants must maintain and replace batteries during the lease.
How are routine inspections conducted?
Inspections occur every 3-4 months using photographic documentation, with entry notices provided to tenants in advance.
Reviews (6)
Daniel Walker
Mar 26, 2024
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The apartment i moved into had a pest infestation and I terminated the tenancy within 5 days. They still tried to charge me for a break lease and would not speak to me or pick up the phone. Issue now going to court.
AVOID AVOID AVOID !!!!!!!!!!!!!!!
DO NOT TRUST
AVOID AVOID AVOID !!!!!!!!!!!!!!!
DO NOT TRUST
Jarryd Braybrook
Jan 25, 2022
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Positive:Professionalism,Responsiveness
Been using Rent Star to lease out my unit at Toowong for a year now, two times its been put on the market and both times its been snapped up within a week! Great for landlords but they must also do great work for potential Tenants getting everything done so quickly!
Been using Rent Star to lease out my unit at Toowong for a year now, two times its been put on the market and both times its been snapped up within a week! Great for landlords but they must also do great work for potential Tenants getting everything done so quickly!
Blake McClennan
Jan 20, 2022
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At the end of my lease I was charged $100 to replace a bin lid as well as $350 to clean a bbq that was never used and still had the original cover over it. Have to tried to contact the company for the last 2 months about these chargers and have received no response. Very poorly run company avoid at all costs.
Caitriona Murtagh
Jan 14, 2022
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Cant say enough good things about the team at Rentstar - friendly, professional, effective. Found us great tenants, and the property was always cared for and well maintained. Reporting and record keeping was excellent, and they were responsive and helpful with maintenance, insurance and depreciation reports. They managed our property for 5+ years and Id recommend them without hesitation.
Alex Redmond
Dec 27, 2021
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Zero stars. The only reason they have good reviews is that they offer you a voucher to give them a 5 star review - shady as hell. Rentstar are the sole reason I know the RTA's phone number off by heart. Where do I start? They took 6 months to replace our bedroom carpets after the place flooded. Bare concrete floor in the bedroom for 6 months! The flooding was a yearly occurrence during rainy season. Water would seep up from the carpet of both bedrooms. Their handyman was friendly, but was unable to deal with what was clearly a structural issue beyond his capability. They didn't care. They would
Kams
Dec 18, 2021
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Positive:Professionalism
Had a great experience with this company would definitely recommend there agency. There property management and leasing team go above and beyond to ensure there clients are well looked after.
Had a great experience with this company would definitely recommend there agency. There property management and leasing team go above and beyond to ensure there clients are well looked after.
