Business Details
28 Years
experience
Your Trusted Property Management Partner in Brisbane
Pro Rentals is a dedicated property management specialist with over 12 years of experience in the real estate industry. Founded in 1998 by directors James Chalmers and Andrew Reece, the company has grown to become a trusted name in South East Queensland, managing over 1,700 properties with a team of 28 professionals. Our approach prioritises individual portfolio management, ensuring each investor receives tailored service through a unique 12-step vacancy action plan and performance-based incentives for our staff. We specialise in maximising returns for property owners while minimising vacancies and late payments, supported by a written service guarantee and free rental appraisals.Our team's expertise extends across all Brisbane suburbs, offering consolidated portfolio management, online tenant inspection systems, and SMS updates for property applications. With a staff-to-property ratio of 1:60, we maintain industry-leading standards while delivering transparent, client-focused solutions. Our innovative strategies, including free real estate listings and a dedicated maintenance team, ensure property owners benefit from both short-term and long-term investment growth. By aligning our financial incentives with client success, we foster a culture of accountability and excellence in property management.
Services
Property Management
Tenant Screening
Maintenance Coordination
Rent Collection
Portfolio Growth
Details
- Year established: 1998
Highlights and features
- We offer 12 years of dedicated property management experience in South East Queensland.
- Our 1:60 staff-to-property ratio ensures personalised attention to every portfolio.
- We implement a proven 12-step vacancy action plan to reduce income gaps.
- Our written service guarantee provides accountability and client confidence.
- Free rental appraisals and real estate listings enhance property visibility and value.
Services
Property Management
Our property management service ensures maximum returns for residential investments through tailored strategies. With a 1:60 staff-to-property ratio, we prioritise individual portfolio growth across Brisbane and South East Queensland. Our approach combines market-driven rent optimisation with proactive vacancy reduction techniques.
Tenant Screening
We implement rigorous tenant screening processes to secure reliable occupants for your properties. Our system evaluates financial stability, rental history, and references to ensure quality tenant placement. This reduces risks and maintains property value over time.
Maintenance Coordination
Our maintenance coordination ensures prompt resolution of property issues through pre-vetted tradespeople. We manage emergency repairs and routine maintenance with guaranteed response times. All contractors carry proper indemnity insurance for property owner protection.
Rent Collection
We streamline rent collection with automated systems and late payment penalties. Our performance-based incentives reduce arrears through proactive tenant communication. Monthly reports track payment patterns and income consistency for property owners.
Portfolio Growth
Our portfolio growth service helps investors expand their property holdings strategically. We provide market analysis, acquisition advice, and consolidated management for multiple properties. Performance metrics guide expansion decisions to maximise long-term returns.
People
James Chalmers
Director
Co-founder with 24 years of property management experience, James Chalmers established Pro Rentals in 1998. He oversees strategic operations and team development, ensuring service standards align with investor needs across South East Queensland.
Andrew Reece
Director
Co-founder Andrew Reece has built Pro Rentals into a $9.5 million asset since 1998. He focuses on technological innovation and process development, creating industry-leading software systems that enhance property management efficiency and client transparency.
Questions
What areas do you cover for property management?
We manage properties across all Brisbane suburbs, Ipswich, and throughout South East Queensland.
How do you reduce property vacancies?
Our 12-step vacancy action plan ensures properties rent quickly through targeted marketing and competitive pricing strategies.
What sets your service apart from other agencies?
We offer a written service guarantee, performance-based incentives, and a 1:60 staff-to-property ratio for personalised attention.
Do you provide regular property reports?
Yes, we offer monthly rent collection reports and SMS updates on property applications for owner transparency.
How are maintenance issues handled?
We coordinate prompt repairs through insured tradespeople, with guaranteed response times for emergency maintenance requests.
Can I get a free property appraisal?
Yes, we provide complimentary rental appraisals and free real estate.com.au listings for all managed properties.
