Electric Bike Superstore

Business Details

Australia's Leading Electric Bike Store

At Electric Bike Superstore, we are passionate about providing Australians with the highest quality electric bikes and conversion kits that meet rigorous Australian standards. Our team of experts brings years of hands-on experience in the e-bike industry, ensuring every product we stock is thoroughly tested for performance and durability. We pride ourselves on offering a 5-star service experience, from tailored advice during selection to comprehensive after-sales support, including repairs and maintenance.

Our commitment to customer satisfaction is evident in our free test rides, which allow clients to experience our bikes firsthand before making a decision. With a vast network spanning major cities like Melbourne, Sydney, and Adelaide, we combine local expertise with global innovation to deliver sustainable mobility solutions that empower riders of all levels.

Services

Electric Bike Sales E-Bike Repairs Test Rides Conversion Kits Online Store After-Sales Support Brand Servicing Battery Replacement Motor Maintenance Accessories Supply

Highlights and features

We offer free test rides on all electric bikes to ensure perfect fit.
Our staff are passionate experts with deep knowledge of e-bike technology.
We stock only Australian standards-compliant bikes tested for local conditions.
Our 5-star service includes tailored advice and after-sales support.
We repair and service all e-bike brands, regardless of purchase origin.

What people say

Excellent staff Quickly fixed Great customer service Knowledgeable team Top quality bikes

Website

Update Listing

Services

Electric Bike Sales

We offer a comprehensive range of electric bikes tailored to diverse lifestyles, including commuter, mountain, cargo, and folding models. All bikes meet Australian standards and come with expert guidance to ensure the perfect match for your needs. Our inventory features top global brands tested for durability in local conditions.

E-Bike Repairs

Our technicians provide expert repairs and maintenance for all e-bike brands, even if purchased elsewhere. Services include motor diagnostics, battery replacement, and software updates. We prioritize swift turnaround times and transparent communication to minimize downtime for riders.

Test Rides

Experience our e-bikes firsthand with free test rides at our Melbourne and Adelaide stores. This service allows customers to evaluate performance and comfort before purchasing, ensuring confidence in their investment.

Conversion Kits

Transform traditional bicycles into electric ones with our high-quality conversion kits. We supply mid-drive, front hub, and rear hub systems compatible with various bike models, enabling customized eco-friendly transportation solutions.

Online Store

Shop our full range of e-bikes and accessories through our user-friendly online platform with Australia-wide shipping. Customers receive personalized support via phone or email to assist with selections and post-purchase inquiries.

People

James

Sales Representative

James specializes in helping customers find the perfect e-bike for their lifestyle. With extensive product knowledge, he provides tailored advice and ensures a seamless purchasing experience.

Gordon

Service Manager

Gordon leads our repair team with over a decade of e-bike technical expertise. He ensures efficient service delivery and educates customers on maintenance to maximize bike longevity.

Questions

What types of electric bikes do you sell?

We offer commuter, mountain, cargo, folding, and hybrid e-bikes from global brands like Earth, NCM, and Ordica, all tested for Australian conditions.

Do you provide e-bike repair services?

Yes, our technicians service all brands, including diagnostics, battery replacement, and motor maintenance, even for bikes purchased elsewhere.

Can I test ride an e-bike before buying?

Absolutely! We offer free test rides at our Melbourne and Adelaide stores to help you choose the right bike.

Do you sell e-bikes online?

Yes, our online store ships nationwide with personalized support available via phone or email.

What after-sales support do you offer?

We provide ongoing maintenance, warranty assistance, and technical advice to ensure your e-bike performs optimally long after purchase.

Reviews (7)

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Don Buchanan

Nov 19, 2021 Report

A big thank you to Gordon and his team for their assistance in helping my wife and I with our e-bike purchase. We both ended out with the antebike tx20's. We are very happy with them. Thanks again Gordon.

Partha Gogoi

Sep 07, 2021 Report

Gordon is amazing. He was very busy but still had time to explain to me everything quite patiently. Extremely professional service. Would highly recommend.

Sheila Collins

Jul 04, 2021 Report

A fantastic experience for first time e-bikers!! Gordon spent so much time with us explaining the differences between bikes. His knowledge and experience shone through. We even got to test ride a few different ones. Would highly recommend this place.

Greg Norrish

Jun 25, 2021 Report

Definitely 5 star business. James & Gordon are unbelievable. I inadvertently shorted my battery and took it into them to see what could be done. They fixed it for me without hesitation - and wouldn't charge me anything. Now that's the sign of a great business. One that offers great after sales service as well as pre sales service. When the time comes for me to upgrade I know where I'll be going. The Electric Bike Superstore. Thanks James & Gordon.

Sasha Melnikov

Jun 05, 2021 Report

I had an excellent experience with the entire crew. From the moment I came in I was told exactly what parts my bike needed and the rough cost so I was able to organise the funds. Given the stage 4 lockdown that the store experienced my bike was STILL completed in what I would call a very reasonable time frame and exactly as originally discussed. Since picking it up I have already travelled 100km and experienced a better than ever ride. Very competent mechanics and strong customer service. Will be coming here again!

Peter Yacono

May 25, 2021 Report

Big up to Gordo, James and their team at EBS. REALLY happy with a purchase in the last 6 months. Bike just went back for it's first free service and they really did look after me. My Moscow Plus is humming like a kitty now. Really happy with the purchase and service. The bike is now firmly integrated into my lifestyle and is my daily commuter. Really happy with it all. Thanks guys.
- UPDATE 28/05/2021. Gordo, James and now Guy are doing a great job, still on all my services. My Moscow Plus 29" has been back 2-3 times. Gone through 4,000KM. Completely changed my life and completely miss it when

Baxter Archer

Jan 10, 2021 Report

A very pleasant and professional experience this morning with Gordon who knew his stuff and was spot on the money with his advise and customer service. The sixth E bike my boyfriend and I have purchased and definitely the best yet. Highly recommended.