Northern Frontiers Mediation & Counselling

Business Details

7 Years

experience

Emergency

services

Trusted Mediation & Counselling Services Australia-wide

Northern Frontiers Mediation & Counselling has been providing professional conflict resolution and emotional support services across Australia since 2019. Our team of accredited practitioners combines decades of practical experience with specialised training to deliver tailored solutions for family disputes, workplace conflicts, and personal development challenges. We utilise modern technology to offer accessible phone and video consultations, ensuring clients receive timely assistance regardless of location. Our services are designed to empower individuals and organisations to navigate complex emotional landscapes while maintaining confidentiality and dignity. Through continuous professional development, our mediators and counsellors stay at the forefront of industry best practices, ensuring clients benefit from evidence-based methodologies.

We maintain strict ethical standards and prioritise client comfort, offering flexible appointment options to accommodate diverse needs. Our commitment to quality is demonstrated through our comprehensive service brochures and transparent pricing structures. By focusing on practical outcomes rather than adversarial processes, we help clients achieve sustainable resolutions to their most pressing challenges. Our practitioners' diverse backgrounds in legal, corporate, and community sectors enable us to address multifaceted disputes with nuanced understanding. We continually refine our approaches based on client feedback, ensuring our services remain responsive to evolving community needs.

Services

Parenting Mediation Property Mediation Anger Management Program Workplace Mediation Relationship Counselling

Details

Year established: 2019

Highlights and features

We offer 30+ years combined experience in conflict resolution and counselling
Our services are accessible Australia-wide via phone or videochat platforms
Practitioners maintain dual accreditation in mediation and counselling disciplines
Flexible appointment scheduling including urgent matter prioritisation
Transparent pricing structures with comprehensive service brochures

What people say

Very helpful during difficult period Supportive environment for growth Practical tools for conflict management Timely and accessible service Empathetic understanding of client needs

Website

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Services

Parenting Mediation

Our parenting mediation service helps separated parents develop child-focused arrangements. We facilitate constructive discussions to create sustainable parenting plans covering custody, visitation rights, and decision-making responsibilities. The process prioritises children's emotional wellbeing while respecting parental concerns.

Property Mediation

Specialised property mediation assists couples in resolving financial settlements during relationship breakdowns. We guide clients through equitable asset distribution while minimising emotional distress. Our approach focuses on practical solutions that protect both parties' financial interests.

Anger Management Program

This structured program helps individuals develop healthier emotional regulation strategies. Through personalised sessions, participants learn conflict resolution techniques and self-awareness practices. The program addresses both adult and adolescent anger management needs with age-appropriate methodologies.

Workplace Mediation

Our workplace mediation service addresses organisational disputes through impartial facilitation. We help colleagues and management resolve conflicts while maintaining professional relationships. The process aims to restore workplace harmony and improve communication channels.

Relationship Counselling

Professional relationship counselling supports couples navigating interpersonal challenges. We provide tools for effective communication and conflict resolution. The service helps partners rebuild trust and strengthen emotional connections through evidence-based therapeutic approaches.

People

Melinda Bailey

Family & Relationship Counsellor

With 30+ years' experience, Melinda combines academic qualifications in counselling with real-world insights from diverse professional roles including correctional counselling and family dispute resolution. Her practical approach helps clients navigate complex emotional challenges.

Alex Blake

Family Dispute Resolution Practitioner

Alex brings extensive mediation expertise as a qualified Family Dispute Resolution Practitioner with postgraduate credentials. His background in business and tourism informs his pragmatic approach to conflict resolution and client management.

Karen McArthur

Business Manager

Karen manages operations with a career spanning hospitality management, graphic design, and small business support. Her diverse administrative experience ensures efficient service delivery across Northern Frontiers' mediation and counselling programs.

Questions

What mediation services do you offer?

We provide parenting, property, workplace, elder, and estate mediation services with qualified practitioners available Australia-wide through remote consultations.

How does remote mediation work?

Our phone and videochat sessions use secure platforms like Zoom and FaceTime, maintaining confidentiality while offering flexible access to services from any location.

Are your services confidential?

All services operate under strict confidentiality protocols, with secure communication channels and private consultation environments ensuring client privacy.

What counselling programs are available?

We offer anger management programs, relationship counselling, pre-marriage guidance, and individual therapy sessions with experienced counsellors using evidence-based approaches.

How quickly can I get an appointment?

Standard appointments are available within business hours, with urgent matters prioritised and last-minute sessions available for critical situations requiring immediate attention.

Do you provide service brochures?

Comprehensive brochures detailing all services, processes, and pricing are available upon request through our reception team via phone or email.

Reviews (7)

Write a Review

Gina Hansen

Sep 27, 2021 Report

I was referred through our company's EAP service. I had a phone appointment with Melinda within 24 hours. She was fantastic and so incredibly supportive. Melinda than referred me to Alex as I needed advice in a specific area. Alex was just as wonderful. He gave me so much valuable business advice and went above and beyond and also had me laughing with his wonderful sense of humor. I highly recommend both Melinda and Alex.

Theo James

Apr 07, 2021 Report

We werenot sure what to expect because we had never done marriage counselling before. we ended up going back about 4 times and going through more issues than we expected. melinda can be quite direct, but it did allow us to hold a mirror and keep moving through things. Would highly recommend to others. Alex is really helpful too in organising things.

Jodie Barnwell

Mar 27, 2021 Report

Alex was lovely. As for Melinda. There is no impartiality. She picks a side and the other person becomes the target. She is judgemental and cant tell the truth from lies. She also uses personal opinions and arrogance in her discussions. And has zero empathy for anyones situation. Its just
a job to her. Absolute waste of time going to a counsellor and leaving feeling worse than when your walked in. Wouldn't recommend to anyone.

Linda Wilson

Feb 08, 2021 Report

A friend and I recently had occasion to use Alex and his service and cannot recommend Northern Frontiers Mediation more highly. From the time I first made contact with the office, Alex could not have been more helpful. Information was provided quickly and when it was necessary to change appointments at short notice, this was also easily sorted and with understanding. Not that I want to have to use this type of service again but if I do need to, I would definitely go back to Alex.

Czanthel Linwood

Dec 30, 2020 Report

Although I had a very complicated situation, I can not be more thankful to Northern Frontiers. They are very professional, helpful, and very understanding. Benefitted greatly.

A. Throssel

Aug 18, 2020 Report

DEPLORABLE conduct is the best way to describe my experience with Northern Frontiers Mediation. I was uncomfortable with the process and engaged my lawyer to be present with me which is completely allowed, the mediator Melinda Bailey threw what I can only describe as a tantrum, told us the other party terminated the session and ended the call, then later stated in an email she terminated the session showing bias to the other party by not allowing either of us to participate and issued a false and misleading S60I certificate. I have requested a refund less the amount of admin fees as the termination

Dave Wilesmith

Jul 20, 2020 Report

Disappointing! By the third interaction Melinda was still not sure of my wifes name. Seems to follow a generic text book approach not necessarily based on the individuals circumstance or informatiom provided.