Business Details
25 Years
experience
Emergency
services
Your Trusted Partner for Comprehensive IT Solutions
Established in 2001, The Virtual IT Department has been delivering reliable IT solutions to Australian businesses for over two decades. Our team of certified professionals specialises in managed IT services, cybersecurity, and cloud computing, providing proactive support tailored to the unique needs of small to medium enterprises. With a customer satisfaction rating consistently above 95%, we pride ourselves on offering 24/7 onshore support and maintaining a 30-minute ticket resolution time.Our approach combines cutting-edge technology with a deep understanding of industry-specific challenges, particularly in the care and disability sectors. As a family-owned business, we prioritise long-term partnerships over transactional relationships, ensuring our clients receive strategic IT guidance aligned with their growth objectives. Our commitment to excellence has been recognised through industry awards, including a 2025 Telstra Best of Business Awards finalist nomination.
Services
Managed IT Support
Cyber Security
Cloud Computing
IT Support
IT Consulting
Data Backup
Endpoint Security
IT Migration
AI Governance
Phishing Training
Details
- Year established: 2001
Highlights and features
- We offer 24/7 onshore IT support with 30-minute ticket resolution times
- Our team has over 20 years of experience in managed IT services
- Customer satisfaction rating consistently above 95% across all tickets
- Proactive maintenance with 99.95% server uptime across 200+ servers
- Tailored IT strategies aligned with your business growth objectives
What people say
Prompt service
Clear communication
Reliable environment
Cyber safe solutions
Family-like support
Services
Managed IT Support
Our managed IT support services provide continuous monitoring and proactive maintenance of your technology infrastructure. With 100% onshore support and a 30-minute ticket resolution time, we ensure minimal downtime for your business operations. Our team handles everything from server maintenance to workstation management, allowing you to focus on core business activities while we maintain your technology environment.
Cyber Security
Comprehensive cybersecurity solutions protect your business from evolving digital threats through endpoint security, phishing training, and dark web monitoring. Our security operations center provides 24/7 threat detection while our compliance expertise ensures adherence to industry regulations. We implement layered security measures tailored to your specific risk profile and business requirements.
Cloud Computing
We deliver hybrid cloud and sovereign cloud solutions designed to optimise your business operations while maintaining data sovereignty. Our cloud services include migration planning, infrastructure management, and security implementation for both private and public cloud environments. We specialise in creating customised cloud strategies that balance cost-efficiency with performance requirements.
IT Migration
Our IT migration services ensure seamless transitions during technology upgrades or office relocations. We handle complete infrastructure overhauls with minimal business disruption, maintaining data integrity throughout the migration process. Our team provides comprehensive planning, execution, and post-migration support to ensure smooth adoption of new systems.
Phishing Training
We provide targeted employee awareness education programs to combat social engineering threats. Our phishing simulations and training modules help identify vulnerabilities in human factors while improving overall organisational security posture. The program includes regular assessments and tailored educational content to address specific risk areas within your business.
People
Anna Furlong
Executive Director
Anna leads our strategic direction with over 15 years in IT management, bringing extensive experience in technology governance and client relationship management.
Ken Chan
IT Manager
With over a decade of IT leadership experience, Ken oversees our technical operations and ensures delivery of high-quality service standards across all client engagements.
Liam Furlong
Service Delivery Manager
Liam manages our service delivery team, combining technical expertise with customer service excellence to maintain our industry-leading satisfaction ratings.
Daniel Manikan
IT Manager
Daniel specialises in infrastructure management, bringing over 12 years of experience in designing and maintaining enterprise IT environments for SME clients.
Roy Mulia
Service Operations Manager
Roy leads our operational support team, ensuring efficient service delivery through process optimisation and quality control measures across all client accounts.
Questions
What industries do you specialise in?
We primarily serve small to medium businesses in the care sector, aged care, and general SME market across Australia.
Do you offer after-hours support?
Yes, our 24/7 support team handles emergencies with pre-approved response hours and immediate communication during critical incidents.
How do you handle project scoping?
Projects are collaboratively scoped and quoted before commencement, with clear parameters defined to match your business growth requirements.
What security measures do you implement?
We use endpoint security, dark web monitoring, phishing simulations, and compliance frameworks to create multi-layered protection strategies.
Can you help with cloud migration?
Yes, we provide complete cloud migration services including strategy development, implementation, and ongoing management of hybrid cloud environments.
What service level guarantees do you offer?
We maintain 99.95% server uptime across 200+ managed servers with guaranteed 30-minute ticket resolution times for all support requests.
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Reviews (3)
Greg Lipschitz
Aug 15, 2020
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The team at IT Department are excellent to work with. They are experts on all things Office 365 and cloud computing. I would highly recommend them.
Damien Bouwman
Aug 26, 2018
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We have utilised the IT Departments Consulting services, Help Desk Services, and Procurement services and have been very happy with them. They have always provided prompt service and ensured that our needs were met to our expectation.
Steve Edwards
Aug 24, 2018
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Well organised and thorough with their approach. Very proactive and always looking ahead for their clients needs. Highly recommended!
