Business Details
18 Years
experience
Luxury Holiday Rentals in Melbourne & Mornington Peninsula
Holiday Shacks is a luxury holiday accommodation business established in 2008, dedicated to providing personalized end-to-end managed services for guests and property owners. Founded by Andrea Wilson, a respected leader in luxury short-stay property management, we curate a portfolio of fully furnished luxury homes, beach houses, and apartments across Melbourne and the Mornington Peninsula. Our team combines hands-on care with meticulous attention to detail, delivering exceptional guest experiences while generating strong returns for property owners.With 18 years of industry expertise, we specialise in dynamic pricing strategies, professional property styling, and 24/7 guest support, ensuring every stay is seamless and memorable. Our commitment to excellence is reflected in thousands of 5-star reviews and partnerships with local businesses, while our advocacy for industry standards reinforces our position as Victoria's leading boutique property management company.
Services
Luxury Holiday Rentals
Property Management
Concierge Services
Emergency Accommodation
Insurance Rental Management
Wine Tours
In-Home Massages
Pet-Friendly Stays
Details
- Year established: 2008
Highlights and features
- We offer 18 years of expertise in luxury short-stay property management
- Our portfolio includes 5-star rated properties across Melbourne and Mornington Peninsula
- We provide 24/7 guest support and full-service property management
- Our team includes former industry association presidents and policy advocates
- We guarantee hands-on care with meticulous attention to detail
What people say
Amazing stay
Stunning views
Well-stocked kitchen
Glowing 5-star reviews
Seamless guest experiences
Services
Luxury Holiday Rentals
We offer premium short-stay accommodations in meticulously styled properties across Melbourne and the Mornington Peninsula. Our portfolio includes beachfront villas, rural retreats, and boutique apartments designed for families, couples, and business travelers. Each property features luxury amenities, modern furnishings, and curated concierge services to ensure unforgettable stays.
Property Management
Our comprehensive management service covers property styling, dynamic pricing, guest communication, and maintenance coordination. With 18 years of expertise, we maximise rental returns while maintaining properties to luxury standards. We handle everything from professional photography to 24/7 guest support, ensuring stress-free ownership and consistent 5-star guest experiences.
Concierge Services
Our dedicated concierge team arranges tailored experiences including private chefs, wine tours, and local attraction bookings. We provide pre-arrival assistance, in-stay support, and access to exclusive partnerships with regional businesses. These services enhance guest stays while maintaining the privacy and comfort of our luxury accommodations.
Emergency Accommodation
We manage short-to-medium term rentals for families displaced by emergencies, offering stable housing solutions during crises. Properties meet insurance standards with vetted guests and case manager support. Owners benefit from reliable income streams while providing essential accommodation for families requiring temporary housing due to fire, storm damage, or medical needs.
Wine Tours
Through partnerships with local wineries like Ten Minutes by Tractor, we arrange curated wine tasting experiences. Our concierge team coordinates bookings at award-winning vineyards with breathtaking vistas. These tours showcase regional produce while offering guests immersive cultural experiences aligned with our commitment to supporting local businesses.
People
Andrea Wilson
Managing Director
Founder of Holiday Shacks with 18 years' experience in luxury property management. Former president of the Holiday Rental Industry Association of Australia and ASTRA policy member. Combines property investment expertise with advocacy for industry standards.
Questions
What types of properties do you manage?
We manage luxury holiday homes, beach houses, boutique apartments, and rural retreats across Melbourne and the Mornington Peninsula, including pet-friendly and accessible options.
How do I book a property?
Properties can be booked through our website or by contacting our reservations team directly at 1300 161 780 for personalised assistance with availability and requirements.
Do you offer concierge services?
Yes, we provide tailored concierge services including wine tours, private chefs, in-home massages, and local attraction bookings to enhance guest experiences.
Can I list my property with Holiday Shacks?
We accept property listings across Melbourne and the Mornington Peninsula. Contact our property management team for a free appraisal and eligibility assessment.
What emergency accommodation options exist?
We manage insurance-covered stays for families displaced by emergencies. Properties must meet specific standards and are managed with 24/7 support for owners and guests.
Are your properties pet-friendly?
Many properties accept pets with prior approval. Check individual listings for specific pet policies and designated pet-friendly retreats across our portfolio.
Reviews (4)
Stacey Clarke
Dec 28, 2021
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STAY AWAY FROM THIS COMPANY. No customer service at all. We hired a property whilst renovating our home in Mt.Martha and paid considerable monies from March 2021 to Dec 2021 only to be asked to leave prior to xmas due to safety issues associated to the house. A balcony collapsed onto our daughters car causing 10k worth of damage. Both balconies were defective at move in and comms support this yet they did nothing to rectify it. Lucky no one was injured. Andrea expects us to fix the car on our insurance and pay all costs. She hasnt helped at all. NOT OUR RESPONSIBILITY. DAMAGE CAUSED BY THIS PROPERTY
Carole Laird
Dec 23, 2021
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We booked anticipating this Company would live up to their mission statement! They said they prided themselves on their service! We were totally disappointed. Despite being charged a 'get ready fee' the place was covered in dust.We had to clean a toilet, the stove top and drawers before we could even begin to settle in. When we went to cook on the barbecue not only was it not clean the gas bottles were near to empty and we had to finish our meal in the oven. There were also a lack of wine glasses. The Company did remedy the issues the next day but it meant we were interrupted for most of the
Emma Woods
Dec 21, 2021
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I booked a holiday house for a special occasion for a second time with Andrea and her team recently. Andrea and Jane were amazing to deal with, they found me a perfect house for the second time. The house was stunning, clean, well equiped and maintained. It even had extra equipment set up for our young children. Andrea helped me arrange local dinners and outing for myself and my family. Andrea went to all lengths to assist us before, during and after our stay, I look forward to dealing with Andrea for our next peninsula vacation. Please be aware if you book a house with a spa that the water may
Emily Maguire
Dec 11, 2021
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Once you have paid for your booking, all customer service ends. We experienced a number of issues with the very expensive property we hired for a special weekend away (including significant leaks and amenities not working) and had incredibly poor communication from Holiday Shacks; they couldn't even work an apology into the terse email they sent in response to my query after our stay. Further, there are hidden and very unreasonable 'threats' of additional fees through the booking process and once you have booked, and whilst the house itself was fine it was absolutely not worth it given how Holiday
