Business Details
Emergency
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Trusted Truck Insurance & Roadside Assistance in Brisbane
Truck Assist has been dedicated to supporting Australian businesses reliant on transport and logistics for nearly two decades. As part of NTI Limited, Australia's leading transport insurance specialist with over 50 years of industry expertise, we combine deep sector knowledge with a customer-first approach. Our services include fast, flexible truck insurance, 24/7 nationwide roadside assistance, and equipment coverage, all delivered through a network of specialist mechanics and repairers.We prioritise simplicity, reliability, and transparency, ensuring businesses can focus on operations without unnecessary administrative burdens. Our values of accountability, honesty, and customer care underpin every interaction, while our commitment to road safety extends through initiatives like the National Truck Accident Research Centre. With regional coverage and a team available round-the-clock, we ensure clients receive timely, expert support wherever breakdowns occur.
Services
Truck Insurance
Roadside Assistance
Equipment Insurance
Annual Plans
Claims Support
Highlights and features
- We offer 24/7 Australia-wide roadside assistance with rapid response times
- Our services are backed by NTI Limited's 50+ years of transport insurance expertise
- Specialist mechanics and repairers ensure quality repairs nationwide
- We simplify insurance processes with fast online quote and purchase systems
- Our customer-first values prioritise transparency and accountability
Services
Truck Insurance
Specialist truck insurance policies designed for Australian transport businesses. Our coverage includes comprehensive protection against mechanical failures, accidents, and third-party liabilities. Policies can be purchased online with immediate activation, supported by a nationwide network of repair specialists. Backed by NTI Limited's 50+ years of industry expertise, we ensure minimal downtime through rapid claims processing and transparent policy terms.
Roadside Assistance
24/7 Australia-wide roadside assistance for truck breakdowns and emergencies. Services include mechanical call-outs, battery replacements, and tyre changes delivered by specialist mobile mechanics. With over 21,500 annual call-outs, our rapid response network ensures support in both metropolitan and regional areas. Backed by NTI's nationwide infrastructure for immediate assistance wherever breakdowns occur.
Equipment Insurance
Tailored insurance solutions for transport-related equipment and machinery. Coverage protects against damage, theft, and operational failures affecting trailers, forklifts, and cargo systems. Policies integrate with our truck insurance offerings for comprehensive business protection. Claims are handled by specialists familiar with heavy equipment repair requirements, ensuring swift return to operational status.
Annual Plans
Year-round protection plans combining insurance and roadside assistance benefits. Annual subscribers receive priority response times and discounted rates on mechanical services. Plans include nationwide coverage with no additional fees for regional areas. Backed by NTI's extensive service network, ensuring consistent support throughout Australia.
Claims Support
Streamlined claims process for insurance and roadside assistance services. Available 24/7 through dedicated support channels, with online claim submission options. Specialist teams handle documentation and coordination with repair providers, minimising administrative burdens for clients. Backed by NTI's established claims resolution framework for efficient dispute handling.
Questions
What areas does Truck Assist cover?
We provide nationwide coverage across Australia, including regional and remote locations through our extensive service network.
Are services available after hours?
Yes, our roadside assistance and claims support operate 24/7 to handle emergencies at any time.
How do I purchase insurance?
Policies can be bought instantly through our online platform with immediate coverage activation.
What's included in truck insurance?
Coverage includes mechanical failures, third-party liabilities, and accident damage with optional add-ons for custom protection.
How quickly can assistance arrive?
Our average response time for breakdowns is under 2 hours, depending on location and service availability.
Can I track my claim status?
Yes, online account access allows real-time tracking of claim progress and communication with support teams.
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Reviews (1)
Raja Ammar
Apr 17, 2021
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Critical:Professionalism,Punctuality,Quality,Value
Pathetic Service. They just put you on long hold and no follow up. Moreover, if you call back then you have to explain the whole stuff again. They do not cover any expenses.
Pathetic Service. They just put you on long hold and no follow up. Moreover, if you call back then you have to explain the whole stuff again. They do not cover any expenses.
