Business Details
50+ Years
experience
Your Trusted Market Research Partner in Chatswood
Since 1971, we have established ourselves as a trusted leader in market research, delivering actionable insights to clients across Australia and globally. As a division of the M3 Group since 2023, we combine our deep local expertise with a global network spanning 70+ markets. Our ISO 20252, ISO 27001, and ISO 27701 accreditations underscore our commitment to quality, data security, and privacy. We specialise in sample management, fieldwork execution, data analysis, and sensory testing, supporting clients from initial design to final reporting. Our tailored approach ensures we meet unique project requirements, whether managing entire research initiatives or providing targeted support.With a team of seasoned professionals and access to a global panel of 6M+ respondents, we deliver precision-driven solutions for healthcare, consumer research, and beyond. Our family-owned legacy since 1988, now led by Jaxon and Matthew Thomas, reflects our dedication to innovation and client-centric service. We pride ourselves on ethical practices, technical excellence, and a human-centric methodology that prioritises respondent engagement and data integrity.
Services
Sample Management
Fieldwork Management
Data Processing
Online Surveys
Research Design
Moderation and Reporting
Sensory Testing
Details
- Year established: 1971
Highlights and features
- We offer 50+ years of market research expertise since 1971.
- Our global panel network spans 70+ markets across 27 countries.
- We maintain ISO 27001-certified data security protocols.
- Our tailored approach handles projects from single components to full management.
- Our team includes specialists with 16+ years sensory research experience.
Associations and certifications
- ISO 20252
- ISO 27001
- ISO 27701
What people say
Insights were spot-on
Quality of their panel
Game-changer
High participation rates
Seamless project execution
Services
Sample Management
We specialise in sourcing precise research participants using tailored methodologies. Our team leverages Australia and New Zealands largest panels, global networks, and custom list-building techniques to ensure accurate respondent targeting. With 50+ years of experience, we optimise contact strategies and pilot studies to maximise response rates while maintaining ethical standards.
Sensory Testing
Our sensory testing services cover taste, smell, texture, and package assessments with strict protocol adherence. We manage controlled environments, product storage, and logistics for in-home or lab-based studies. With 16+ years expertise, we ensure consistency in data collection across food, consumer goods, and medical devices sectors using purpose-built software and trained interviewers.
Data Processing
We transform raw data into actionable insights through verified coding, cross-tabulation, and reporting. Our ISO-certified processes include SPSS, Excel, or ASCII formatting with rapid turnaround times. The team provides end-to-end support from questionnaire scripting to final data visualisation, ensuring security through encrypted transfers and restricted server access.
Fieldwork Management
Our fieldwork services encompass venue booking, hardware/software logistics, and incentive management. We coordinate nationwide in-home use testing, in-person sensory trials, and online surveys using iPads or mobile devices. With 30+ years experience, we handle quotas, respondent scheduling, and real-time project adjustments to maintain data integrity.
Research Design
We assist in scoping research requirements, designing questionnaires, and selecting appropriate methodologies. Our consultants collaborate on discussion guides, moderator selection, and supplier coordination. From feasibility assessments to final reporting, we ensure alignment with business objectives while maintaining compliance with industry-specific standards.
People
Jaxon Thomas
Co-Owner
Co-owner since 2020, Jaxon leads ekas strategic growth as part of the M3 Group. With a background in market research spanning two decades, he focuses on expanding global partnerships and maintaining quality standards.
Matthew Thomas
Co-Owner
Co-owner Matthew oversees operational excellence, leveraging 20+ years of fieldwork management experience. He ensures seamless project delivery across ekas diverse service offerings while maintaining client relationships.
Andrea Benny
Former Director
Andrea contributed to ekas leadership from 20122020, specialising in client strategy and service innovation. Her expertise in market research methodologies strengthened the companys reputation for tailored solutions.
Questions
What industries does ekas specialise in?
We work across healthcare, consumer goods, pharmaceuticals, and industrial sectors, with expertise in hard-to-reach respondent groups.
Can ekas handle international research projects?
Yes, our global panel operates in 70+ markets across the Americas, APAC, and Europe through the M3 Group network.
How does ekas ensure data quality?
We use ISO 27001-certified processes, trained interviewers, and double-verification protocols for all data collection and processing activities.
What sensory testing environments are available?
We offer controlled lab settings, in-home testing coordination, and purpose-built facilities with climate-controlled storage and specialised equipment.
Do you work with small businesses or only large corporations?
We partner with organisations of all sizes, from independent researchers to ASX-listed companies, tailoring services to project needs.
How quickly can ekas start a project?
With pre-vetted panels and rapid-response logistics, we typically initiate projects within 24–48 hours of engagement.
Reviews (4)
Nicola Wallis
Dec 21, 2021
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I completed a confidential medical reasearch session in November and have not received my incentive despite requesting this on 3 occassions. I either get fobbed off or no response. Asked for assurances my information would be kept confidential. No response. Asked for a manager to contact me, no response. Sadly I wouldn't trust ekas with my confidential information or expect to receive your incentive. I would recommend steering clear if they approach you to undertake research as you will not receive your incentive and have no assurances that your information is being kept confidential.
Margaret Handley
Nov 14, 2021
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Positive:Professionalism
I have worked with this company for 20 years and have found them ethecial and honest.
I have worked with this company for 20 years and have found them ethecial and honest.
Chuck Fung Kong
Oct 13, 2021
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Completed a survey for the first time and did not get paid. Took me 3 weeks to finally paid after emailing back and forth with the companys representative.
Frank Farrelly
Dec 15, 2020
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Critical:Professionalism
Send surveys unrequested. Don't unsubscribe correctly. If you are dealing in peoples data, you should respect it.
Send surveys unrequested. Don't unsubscribe correctly. If you are dealing in peoples data, you should respect it.
