Business Details
20 Years
experience
Emergency
services
Bulk Billed Mental Health Counselling Melbourne
Counselling Help Line Melbourne has operated since 2006, providing accessible mental health support across Melbourne. Our team of Medicare-registered counsellors specialises in anxiety, depression, relationship issues, addiction, and anger management. We prioritise solution-focused, individualised strategies tailored to each client's unique needs. With over 15 years of collective experience, our practitioners deliver evidence-based therapies through in-person, telephone, and video sessions. As a 100% bulk-billed service, we ensure financial barriers don't prevent access to quality care.Our approach emphasises long-term results by addressing root causes rather than temporary fixes. We maintain strict confidentiality and operate with extended hours, including weekends, to accommodate diverse client schedules. Our service model allows clients to switch counsellors if needed, ensuring optimal therapeutic relationships. This commitment to flexibility and client-centred care has helped hundreds achieve lasting improvements since our establishment.
Services
Depression Anxiety
Relationship Counselling
Family Counselling
Gambling Counselling
Anger Management
Addiction Counselling
Telehealth Sessions
Details
- Year established: 2006
Highlights and features
- 100% bulk-billed services with $0 out-of-pocket costs
- Experienced Medicare-registered counsellors across multiple specialties
- Flexible session options: in-person, phone, or video
- Tailored strategies for long-term mental health improvements
- Extended hours including evenings and weekends
Associations and certifications
- Medicare Australia
What people say
Professional service
Non-judgmental approach
Flexible appointment options
Effective long-term solutions
Confidential environment
Services
Relationship Counselling
Professional support for couples navigating relationship challenges. Our Medicare-registered therapists help improve communication, resolve conflicts, and rebuild trust through evidence-based techniques. Sessions address issues like infidelity, financial disagreements, and parenting conflicts while maintaining strict confidentiality. The service accommodates both in-person and telehealth appointments across Melbourne's eastern suburbs and CBD locations.
Gambling Counselling
Specialised assistance for gambling addiction and related financial/relationship issues. Therapists employ cognitive behavioural techniques to address compulsive behaviours and develop healthier coping mechanisms. The service includes family support components and operates within strict privacy guidelines. Available through face-to-face consultations at 11 Melbourne locations or via secure video conferencing.
Anger Management
Structured programs addressing chronic anger issues through individualised treatment plans. Counsellors utilise mindfulness techniques and cognitive restructuring to help clients understand triggers and develop constructive responses. Sessions operate under Medicare's mental health care plan framework, with flexible delivery options including evening appointments until 10pm seven days a week.
Telehealth Counselling
Accessible mental health support via secure video conferencing or telephone consultations. This service accommodates clients without internet access or mobility limitations, maintaining the same Medicare bulk-billing benefits. Available for all therapeutic specialisations including depression, anxiety, and family relationship issues across Melbourne and surrounding regions.
Family Counselling
Intervention services for family dynamics affected by separation, blended families, or intergenerational conflicts. Therapists facilitate constructive dialogue and develop practical solutions tailored to each family's unique circumstances. The service includes crisis support and operates from multiple accessible locations with extended operating hours to accommodate diverse family schedules.
Questions
What mental health services are available through Medicare?
We offer up to 20 bulk-billed sessions annually for anxiety, depression, relationship issues, addiction, and anger management under Medicare's mental health care plan.
How do I access telehealth counselling?
Contact us directly to discuss your needs, then obtain a mental health care plan referral from your GP to access our telephone or video counselling services.
Are evening and weekend appointments available?
Yes, we operate from 12pm-10pm daily including weekends at all Melbourne locations for greater accessibility.
Can I change counsellors if needed?
Absolutely - we encourage trying 1-2 sessions with your assigned counsellor, but will arrange a different professional if required.
What areas do you service?
We have clinics in Melbourne CBD and eastern suburbs including Caulfield, Glen Waverley, Ringwood, and Brighton with telehealth options available state-wide.
Is crisis support available?
Yes, our trained counsellors provide urgent assistance during operating hours and can direct you to appropriate emergency services outside these times.
