Business Details
33 Years
experience
Luxury 4.5-Star Hotel in Wangaratta | Quality Hotel Wangaratta Gateway
Established in 1993, Quality Hotel Wangaratta Gateway has been family-owned and managed by Wendy and Peter Lester for over three decades. Our 4.5-star hotel combines luxury with regional charm, offering 90 spacious suites and apartments designed for both business and leisure travelers. Recognized with prestigious awards, including the 2023 Choice Hotels Asia Pac International Quality Hotel of the Year, we pride ourselves on delivering exceptional service that reflects our deep connection to Victoria's High Country. Our team's expertise in hospitality is evident in every detail, from thoughtfully curated local dining experiences to state-of-the-art event facilities catering for up to 400 delegates.As a trusted leader in regional accommodation, we maintain authoritativeness through consistent quality and innovation, demonstrated by our multiple nominations for the Victorian Accommodation Awards for Excellence. Our commitment to trustworthiness is reflected in our partnerships, such as our ongoing collaboration with Soap Aid since 2018, which has seen over 5,200 recycled soap bars benefit disadvantaged communities.
Services
Accommodation
Dining
Conferences
Weddings
E-bike Hire
Gift Vouchers
Event Planning
Accessible Suites
Takeaway Meals
Loyalty Program
Details
- Year established: 1993
Highlights and features
- Family-owned since 1993 with deep regional expertise
- Award-winning restaurant showcasing local produce
- Conference facilities for up to 400 delegates
- Two recently renovated accessible suites
- Recognised with multiple state and national awards
Associations and certifications
- Choice Hotels Asia Pac International Quality Hotel of the Year
- TAA (Victoria) Regional Hotel Restaurant of the Year
What people say
Exceptional service
Award-winning restaurant
Memorable stay
Thoughtful touches
Beautifully presented food
Services
Accommodation
Our 4.5-star hotel offers 90 spacious luxury suites and apartments in one, two, or three bedroom configurations. Recently renovated accessible suites ensure comfort for all guests. Located in Wangaratta's central business district, our accommodation combines modern amenities with regional charm, featuring premium furnishings and spaces designed for both work and relaxation.
Dining
The hotel's signature restaurant showcases local produce under Executive Chef Satakoon Sornchai. With multiple awards including TAA Regional Hotel Restaurant of the Year, our dining experience features elegant presentation, seasonal menus, and a bar offering local wines. Open daily for breakfast and dinner with takeaway options available.
Conferences
We provide 11 customizable function rooms catering for events from intimate gatherings to conferences of 400 delegates. Our facilities include state-of-the-art technology, competitive rates, expert support, and catering options ranging from casual to formal dining experiences matched with local wines.
Weddings
Our dedicated event team creates bespoke wedding experiences for 30 to 300 guests. Services include venue coordination, luxury accommodation for guests, exceptional catering, and amenities. We offer comprehensive planning support to ensure memorable celebrations with personalized attention to detail.
E-bike Hire
Electric bike hire enables guests to explore the Milawa Gourmet Region at their own pace. Packages include e-pedal bikes, touring maps, and insider tips for local attractions. This service provides convenient access to nearby wineries, restaurants, and scenic routes in Victoria's High Country.
People
Wendy Lester
Co-Owner
Co-owner Wendy Lester has managed the hotel since 1993, combining hospitality expertise with a commitment to regional tourism. Her leadership has earned multiple industry awards and established the hotel as a regional benchmark for service excellence.
Peter Lester
Co-Owner
Co-owner Peter Lester has contributed to the hotel's success since 1993. Together with Wendy, he has built a reputation for exceptional service and community engagement, including the hotel's partnership with Soap Aid since 2018.
Satakoon Sornchai
Executive Chef
Executive Chef Satakoon Sornchai (Yoyo) leads our award-winning kitchen team. With international experience and a passion for local produce, he has maintained the restaurant's TAA Regional Hotel Restaurant of the Year status through seasonal menus and innovative regional cuisine.
Zac Higgins
Restaurant Manager
Restaurant Manager Zac Higgins oversees our dining operations, ensuring exceptional service standards. He works closely with local producers to showcase regional specialties, contributing to the restaurant's multiple award nominations and industry recognition.
Questions
How do I book accommodation at Quality Hotel Wangaratta Gateway?
Book directly through our website or contact us at 03 5721 8399. We offer online reservations for all room types including family suites and accessible options.
Does the hotel offer accessible accommodation?
Yes, we have two recently renovated accessible suites with premium furnishings and features designed for guest comfort and accessibility.
What dining options are available on-site?
Our signature restaurant offers seasonal menus featuring local produce, with breakfast from 6:00am and dinner from 5:30pm daily. Takeaway options are available until 8:30pm.
Can I hire e-bikes at the hotel?
Yes, we offer electric bike hire packages for exploring the Milawa Gourmet Region, including maps and recommendations for local attractions.
What event facilities do you provide?
We have 11 customizable function rooms accommodating up to 400 delegates, with state-of-the-art technology, catering services, and expert event coordination support.
Is there a loyalty program available?
Yes, as part of Choice Hotels, we participate in the Choice Privileges Rewards Program, allowing members to earn points at over 5,000 global locations.
Reviews (6)
Freya McLaughlan
Dec 30, 2021
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Great refurb of the complex, really good bath in our room, friendly staff. Easy walk into the main part of town for restaurants and cafes, and the river. Theres are Coles and Kmart diagonally opposite. Our room access was out an open walkway that overlooks the pool, so can be a bit noisy if theres lots of kids there, although the pool area would be good for families, lots of seats and loungers for the parents to lounge in. We also had some road noise as our window was onto the main road but we might be super sensitive as we have double glazing at home. Would definitely stay here again.
Jeff Lang
Dec 28, 2021
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Stayed 2 nights here. First time and was not disappointed at all. Was welcomed with a smile and the service was excellent. Room serviced everyday. Comfy bed. Fantastic shower. Ordered breakfast both days and that was very good too. Dined in the restaurant one night and the service was top notch there too. Our drinks waiter was right onto a glass being empty and didnt have to sit there waiting for a drink. Very efficient operation. Underground secure parking with lifts to whatever level you are on is a big plus too. 6/5.
Geoff Hudson
Dec 24, 2021
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Such a nice hotel - we've stayed there many times. The staff are great as is the restaurant. The only negative that we've encountered is the annoying rumble from some plant or equipment nearby.
Madonna Saleh
Dec 23, 2021
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Loved the hotel, good locations next to lots of shops and restaurants and a park. The rooms are pretty big and comfy. The swimming pool was my fav part because it was deep and shallow , warm and empty. The staff are really friendly
Twisted Ronin
Dec 21, 2021
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The reason I am giving 5 stars, the staff. When you have friendly and welcoming staff this is important as they are the first and last moments they have at the motel. The motel would get four stars due to needing some love and some of the rooms feel dated....BUT they are clean well presented and well kept. This is why i choose to stay here when on work or visiting what the north east has to offer.
Uyen Nguyen
Dec 20, 2021
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My partner and I came back to Wangaratta and decided to stay at the Quality Hotel. We were absolutely pampered by the entire Gateway team with beautiful accommodation, amazing food, fantastic cocktails and generous breakfast. I had never had better sleep. Thank you Wangaratta Gateway team for my best hotel experience so far, will definitely be coming back and telling all our friends and family about you.
