Business Details
43 Years
experience
Trusted Pool Equipment Supplier in Australia
Zodiac Group Australia Group Australia has been the leading supplier of pool equipment and products in Australia since 1983. Our commitment to innovation and user-friendly design has made us a trusted name in the industry, backed by over a century of global expertise. We specialise in providing high-quality solutions including salt chlorinators, robotic cleaners, and energy-efficient pool pumps, all supported by comprehensive technical and after-sales assistance. Our history of acquisitions, including Polaris Pool Systems and MagnaPool, demonstrates our dedication to expanding our capabilities while maintaining rigorous standards. We collaborate with authorised dealers nationwide to ensure customers receive expert advice on installation and maintenance. Our Climate Care Certified products reflect our focus on environmental sustainability, aligning with regulatory compliance such as MEPS energy standards.With a network of distribution centres and Pro Centres across Australia, we serve both residential and commercial clients with reliable, cutting-edge pool technology. Our integration into Fluidra in 2018 has further strengthened our position as an industry leader, combining global resources with local market knowledge. We prioritise customer satisfaction through initiatives like extended warranties and online equipment assistance tools. Our 100+ year legacy, beginning with aeronautical innovation in 1896, continues to drive our mission of making pool ownership more enjoyable and efficient.
Services
Salt Chlorinators
Robotic Cleaners
Pool Pumps
Pool Filters
Pool Heaters
Pool Controllers
Water Features
Pool Lights
Chemical Feeders
MagnaPool Systems
Details
- Year established: 1983
Highlights and features
- We have 100 years of innovation in pool technology.
- Our products are Climate Care Certified for sustainability.
- We offer user-friendly and reliable pool equipment.
- We provide comprehensive technical and after-sales support.
- We have a wide range of products for residential and commercial needs.
Associations and certifications
- Climate Care Certified
- Energy Star Compliant
Services
Salt Chlorinators
Salt chlorinators convert pool salt into chlorine for continuous sanitisation. These systems reduce manual chemical dosing while maintaining water quality. Zodiac Group Australia Group Australia's models feature advanced cell technology for long-term reliability and skin-friendly pool conditions.
Robotic Cleaners
Robotic pool cleaners automate debris removal with intelligent navigation systems. Our cordless models offer powerful suction and self-contained filtration. They're designed for both residential and commercial pools with varying sizes and configurations.
Pool Pumps
Pool pumps circulate water through filtration and treatment systems. We offer single-speed and variable-speed options with energy-efficient designs. Our pumps meet Australian regulatory standards while ensuring optimal water circulation.
Pool Filters
Pool filters maintain water clarity through sand or cartridge filtration. Sand filters use specialised media for deep cleaning while cartridge filters offer eco-friendly operation. Both systems ensure effective particle removal for healthy pool conditions.
Pool Heaters
Pool heaters extend swimming seasons with gas or heat pump technology. Heat pumps provide energy-efficient heating while gas models offer rapid temperature increases. Both solutions maintain consistent water temperatures for year-round enjoyment.
Questions
How do I find an authorised Zodiac Group Australia Group Australia dealer?
Use our online dealer locator to find nearby authorised retailers, builders, or service providers. Enter your location to find the closest Zodiac Group Australia Group Australia partner for product purchases and expert advice.
What warranty options are available?
Register your Zodiac Group Australia Group Australia product online to claim applicable warranties. Warranty terms vary by product category and may include extended coverage periods. Contact our customer service team for specific warranty details.
Are Zodiac Group Australia Group Australia products energy efficient?
Many Zodiac Group Australia Group Australia products carry Energy Star ratings or Climate Care Certification. Our variable-speed pumps and heat pumps meet Australian energy efficiency standards while reducing operating costs for pool owners.
How do salt chlorinators work?
Salt chlorinators convert dissolved pool salt into chlorine through electrolysis. This automated system maintains sanitiser levels while reducing manual chemical handling. Models like the eXO iQ series offer smart connectivity features.
What pool maintenance tools do you offer?
We provide robotic cleaners, chemical feeders, and water testing equipment. Our maintenance solutions include both automated systems and manual tools for comprehensive pool care.
Reviews (5)
Neil Deveson
Jan 14, 2022
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I purchased the Zodiac CX20 pool cleaner to improve the performance of our pool and thats what this unit took on and cleaned the pool.
Purchased from pool warehouse excellent service and deliveries only had taken a few days to arrive. The Zodiac CX20 robotics pool cleaner has done a better job cleaning the pool than l would have thought of, up the walls, all over the floor and steps. You still have to just brush a little bit into the pool, but really it does an amazing job, the best pool cleaner l have ever had.
Purchased from pool warehouse excellent service and deliveries only had taken a few days to arrive. The Zodiac CX20 robotics pool cleaner has done a better job cleaning the pool than l would have thought of, up the walls, all over the floor and steps. You still have to just brush a little bit into the pool, but really it does an amazing job, the best pool cleaner l have ever had.
Patrick Prinzi
Dec 20, 2021
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Appalling...worst customer service, no one ever gets back to you -several calls and emails but no action. Moved into our new home in April 21 logged our first call regarding pool heater not working. Took 3 months for someone to come and look at it, told us there was a recall. Waited another 3 months after numerous calls and emails. Finally came out and did recall works however they failed to regulated gas pressure and therefore i have an F6 error. Its been six weeks and still no answer. Have been advised 'Crackentech?' Will come out but refuse to give us contact details and can't find company on
Ray Nelson
Nov 22, 2021
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Appalling in a word. Can not get a straight answer as to when our pool heater may be repairs after over 2 months of contact. Always nice on the phone but no substance in their promises to return your call or email information about the recall repairs needed to get our heater back on line.
so many similar reviews so avoid this company at all costs as they can not back up their after sales service.
Plenty of excuses and apologies but no action. we have sent an email today and we were promised a response but 3 hours later nothing!!! if we run our business like this we would go broke in a matter of
so many similar reviews so avoid this company at all costs as they can not back up their after sales service.
Plenty of excuses and apologies but no action. we have sent an email today and we were promised a response but 3 hours later nothing!!! if we run our business like this we would go broke in a matter of
Kevin Beilby
Nov 11, 2021
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Worst Customer Service ever. Pool Heater recall debacle started in April 2021 when I registered for their safety repairs. Despite my follow ups it wasn't until August that they said they could schedule the repair. Then not until September 3rd that they could come on-site. Technician did some repair but then "failed" the unit saying would need some additional work and someone would contact me within 2 weeks to arrange. Here we are 30 weeks after first registering and 78 days since they came on-site, and 7 further escalations on my part without a single response, or advice on what is happening.
Bruce Cartwright
Nov 05, 2021
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Appalling service department. Never followed up on promised service recall of my pool heater. Wasted hours on hold to find an agent. Kept telling me that an engineer would get in contact but never did. Eventually admitted that the engineer was overbooked and said that another would be allocated after a chased them up several times. Never reply to emails. Hope to never have to deal with this company ever again!
